Office management. Office manager - who is it? Job responsibilities of an office manager. Required professional knowledge to work as an office manager

Any large company requires a specialist who is able to ensure the operation of the office. This employee is an office manager. Who it is, what duties are entrusted to it and what rights it has, are discussed below.

Who is an office manager

Office manager (chief administrator of the office, referent, assistant manager) is an employee of the company who ensures the smooth operation and functioning of the office. This profession requires extreme organization, concentration and responsibility.

The office manager reports directly to the general director of the enterprise/firm/company. Based on this, hiring and dismissal from it is carried out only according to the order of the General Director.

A specialist who has received at least a complete secondary education is appointed to this position. However, higher education and work experience would be more desirable.

The office manager is a connecting component in the interaction of the authorities with the staff working in the office. At the request of management, he prepares a report on the state of affairs in the office and the internal functioning of the organization / company / corporation, and not only.

Differentiation of specialties "Office Manager" and "Secretary"

Some perceive the professions "Office Manager" and "" as interchangeable. However, this is not true. The office manager position is more comprehensive and multifunctional than the secretary position, since it provides for a wider range of tasks performed to ensure the efficiency of the organization, while depending on the employer’s field of activity, the job responsibilities of an office manager can vary significantly, unlike a secretary.

In fact, an office manager is a higher rung on the career ladder. This leads to a greater range of responsibilities, higher wages and increased requirements for the candidacy of the hired employee.

In various companies, corporations, large holdings, it is the office manager who is responsible for monitoring the work of secretaries and coordinating it.

In some organizations that do not provide for the position of a personnel specialist, the office manager is also engaged in recruiting personnel, posting information about the start of a competition for a particular position, reviewing and studying the resume of a future employee, and even training new personnel.

Place of work and average salary of an office manager

The larger the company, the wider and more diverse the range of office tasks that employees have to face on a daily basis. Therefore, no companies, corporations, firms, enterprises, organizations, holdings can do without an office manager, who is the coordinator of all office activities. In this regard, an office manager is a very popular and significant profession for the successful functioning and optimization of all office processes in an office of any business facility.

Highly large companies may have not one, but several office managers in their staff, each of which will be assigned to the corresponding department or division.

Despite the rather high demand, the competition for the office manager position is also quite high. In Russia, it is approximately 6 people per place.

Wage novice office manager is:

• in Moscow - 15-22 thousand rubles;
• in St. Petersburg - 11-16 thousand rubles;
• in Yekaterinburg - 8-13 thousand rubles;
• in Novosibirsk - 7-12 thousand rubles.

Mid-level specialists who have already gained work experience and have shown their organizational skills can apply for salaries in Moscow up to 30 thousand rubles, in the city on the Neva - up to 23 thousand rubles, in Yekaterinburg - up to 20 thousand rubles, in Novosibirsk - up to 18 thousand rubles.

The wages of highly qualified professionals are even higher. So, in Moscow it can reach 60 thousand rubles, in St. Petersburg - 45 thousand rubles, in Yekaterinburg - 35 thousand rubles, in Novosibirsk - 30 thousand rubles.

Personal qualities required by an office manager for employment

Each manager has his own requirements for the future employee of his company. However, there is a generalized list of qualities, the owners of which will be given undeniable priority when hiring for the position of an office manager. Here is just a small list of them:

Required professional knowledge to work as an office manager

To perform their job professionally, an office manager must have the following necessary knowledge:

• Know the procedure for concluding and terminating contracts;
• Know the basics of office documentation;
• Know the basics of accounting, all the main computer programs needed to work in the office (MS Office software: MS Word, MS EXEL, MS PowerPoint, Databases), as well as the principles of working with e-mail and fax;
• Be a confident user personal computer and the Internet;
• Possess speed typing skills;
• It is appropriate to use the norms of business protocol and etiquette;
• Follow labor protection standards, fire safety rules, sanitary standards;
• Possess knowledge of recruitment and personnel management;
• Use the basics of psychology and professional ethics when working with personnel;
• Know the rules for the use and operation of office equipment;
• Apply motivating techniques when interacting with office staff;
• Have an idea of ​​planning methods in the development of office activities;
• Be able to make quick decisions in critical situations and be able to bear full responsibility for the results of decisions made

Job responsibilities of an office manager

The main responsibilities of the office manager include:

• Purchase all the necessary stationery, equipment and all consumables for the normal functioning of the office;
• Monitor the serviceability and performance of all office equipment, including computers, printers, faxes, and other office equipment. In the event of breakdowns, call the master to eliminate the malfunctions that have arisen;
• Systematically register correspondence incoming to the office, transfer it to structural divisions for further processing and preparation of responses;
• Check office email at least twice a day;
• Ready workplace manager before starting labor day. Provide him with all the necessary stationery and serviceable office equipment;
• Sort and distribute documentation to relevant departments;
• Track and record incoming calls;
• Organize the reception of visitors, clients and partners. Comply with the company's policy of communication with visitors, customers and partners;
• Prepare meetings, meetings and business meetings. Provide all necessary handouts and stationery for negotiations, meetings, meetings, presentations and other events of the company. Keep a record of events, monitor the documentary recording of the progress of negotiations, analyze the results of meetings and meetings;
• Clearly and in a timely manner to execute orders from senior management;
• Comply with the provisions of the job description;
• Monitor the reporting documentation of the company, prepare the transfer of documentation to the archive, monitor the office workflow;
• Develop materials necessary to eliminate problems and solve current problems of the company;
• Prepare the office before the start of the working day;
• Control the main indicators of sanitary standards (lighting, ventilation of the room, temperature maintained in the office);
• Monitor the work of secretaries, drivers, cleaners, couriers and all members of the staff who are directly subordinate to him;
• Prescribe estimates and keep records of all necessary costs for the smooth operation of office workers, provide them with office and consumables;
• Keep records of the hours worked by office employees in order to transfer these data to the accounting department for calculating their wages;
• , maintain a database on violations of labor discipline and the established dress code by employees;
• Conduct business correspondence with clients and partners of the company, taking into account all the norms of business protocol and etiquette;
• Help in eliminating any kind of conflicts, hostility, problems and contradictions that arise among office employees;
• Coordinate the end of the working day in the office, monitor the shutdown of all office equipment, lighting systems, air conditioners;
• Accept documents, applications and appeals for their subsequent consideration and signing by the head of the company/enterprise/corporation/holding/organization;
• Communicate to the manager all important information received;
• Issue orders from senior management and immediately distribute them to staff for review.

Among other things, the office manager is required to follow the internal labor regulations of his company, its Charter and regulations. In the exercise of his powers, the office manager must comply with the law Russian Federation, as well as domestic civil and labor law.

During the absence of the office manager, all his duties are assigned to another authorized person, agreed in advance and approved in the order of the general director.

Rights of an office manager

In addition to duties, the office manager also has rights, among which are:

Responsibility of the office manager

The office manager is responsible under the following circumstances:

• Improper performance of their obligations enshrined in the labor legislation of the Russian Federation and internal regulatory legal acts of the company;
• Ignoring the provisions of the Constitution of the Russian Federation, as well as the norms of the administrative, civil and criminal legislation of the Russian Federation;
• Causing material harm to the company in accordance with the current labor, civil and administrative legislation of the Russian Federation;
• Unauthorized use of material resources and property of the company, contrary to the interests of the economic entity and its management;
• Misuse of personal information and confidential information about employees and senior management of the company, disclosure of interests and trade secrets of the corporation;
• Gross violation of the rules of business protocol and etiquette;
• Violation of the norms of the internal labor Charter and regulations of the company;
• Violation of fire safety rules;
• Failure to comply with safety regulations;
• Providing false information for personal gain.

If you are considering other options (besides employment as an office manager), then do not limit yourself to this selection of ads, in our many other positions for different positions. There you can also use the search for offers of direct employers and agencies.

Applicant requirements:

Work experience is desirable.

Applicant requirements:

Confident user of MS Office (Excel is an advanced user!); Internet and e-mail - Sociability, attentiveness, accuracy - Ability to work with a large amount of information - Personal qualities: attentiveness and accuracy in working with documents, diligence, sociability, initiative, high level responsibility, good written and oral communication

Salary: from 15,000 rubles. per month

Applicant requirements:

Confident PC user; - punctuality; - trainability; - activity; - attentiveness; - performance.

Salary: from 38,000 rubles. per month

Applicant requirements:

Our expectations from the candidate: 1. Competent written and oral speech (skills business communication) 2. Experienced PC user 3. Experience with office equipment 4. Completed education (secondary - specialized or higher education) 5. Responsibility, stress resistance, punctuality

Applicant requirements:

Education incomplete higher / higher - Experience in a similar position from 1 year - Knowledge in English not lower than Upper-Intermediate level - Competent Russian speech - Confident user of PC and Ms Office package - Knowledge of the basics business correspondence and etiquette - High attentiveness, sociability, stress resistance

Salary: from 35,000 to 45,000 rubles. per month

Applicant requirements:

Higher education (preferably), work experience in this (similar) position for at least 1 year, experienced PC user, MS Office (good command of Excel, 1 C), fluency in office equipment, attentiveness, responsibility, sociability, friendliness, high communication skills - the ability to formulate thoughts and competently build speech, the ability to build long-term relationships with colleagues and partners, an active life position, readiness and ability to learn.

Applicant requirements:

Knowledge of office equipment (scanners, printers) required. Confident user of a personal computer. Kindness Communication skills. Grammatically correct speech. Knowledge of business etiquette. performance. Attentiveness. Responsibility. Experience with 1C 8.2 is desirable. Experience with primary accounting documents preferred. High level of responsibility and self-organization. Desire to learn and develop both professionally and personally. The address

Applicant requirements:

Higher education - experience as a secretary, office manager - knowledge of personnel records management - document management - literacy - stress resistance - competence - efficiency - goodwill - strictly lack bad habits

Salary: from 45,000 to 50,000 rubles. per month

Applicant requirements:

A CV WITHOUT A PHOTO WILL NOT BE CONSIDERED! Experience in a similar position from 1-3 years; PC user: Microsoft Office, Excel, Internet; Competent oral and written speech; Personal qualities: activity, punctuality, responsibility, attentiveness, presentable appearance(You are the face of the company), the precise fulfillment of the assigned tasks, not being afraid to ask questions if something is not clear.

Applicant requirements:

Higher or secondary specialized education; Competent speech, high self-organization, attentiveness, responsibility, efficiency; Confident PC user; Knowledge of office equipment (mini-ATS, fax, copier, scanner).

Applicant requirements:

Experience of 2 years in a similar position Confident user of PC (MS Office) and office equipment Business communication skills Attentiveness, diligence, responsibility Communication skills, prompt response to assigned tasks

Salary: up to 61,000 rubles. per month

Applicant requirements:

Higher completed education. Knowledge of English (upper-intermediate and above). From 3 years in administrative positions. Experience as a personal assistant, office manager is preferred.

Salary: up to 35,000 rubles. per month

Applicant requirements:

Experience as a secretary from 0.5 years - Literacy - Diligence - Non-conflict

Applicant requirements:

At least one year of experience as an office manager in an intensive work mode; - Ability to multi-task and work fast; - high level of switchability and speed in work; - perseverance, attention to detail; - experience in 1s; - Business attire - light top.

Applicant requirements:

Applicant requirements:

Knowledge of PC and office equipment Responsibility, attentiveness, communication skills Ability to work in a team

Salary: from 50,000 to 55,000 rubles. per month

Applicant requirements:

Experience with office equipment - Experience as an office manager/personal assistant from 2 years - Ability to set priorities correctly - Knowledge of business etiquette - Competent speech and writing, presentable appearance

Salary: from 45,000 rubles. per month

Applicant requirements:

On what conditions we will interact: you have a higher education and worked as a secretary / office manager for at least 1 year; you are an advanced user of MS Office programs; you have a presentable appearance and you know the basics of business etiquette; you are an attentive and disciplined person; a stable salary, the final figure of which will be discussed with a successful candidate at a personal interview; full immersion in the specifics of the company's activities from the first day of work; availability of an office library; fresh fruits in the office, tea, coffee and cookies; holding corporate events; a modern and cool loft office in a business park 5 minutes walk from the metro, on the territory of which there is a fitness club, free parking with video surveillance, more than 100 shops and 20 restaurants; salary is paid 2 times a month; additional day off for the best employees; discounts on Apple products; registration according to the Labor Code of the Russian Federation; paid vacation and sick leave.

Salary: from 40,000 to 80,000 rubles. per month

Applicant requirements:

1. Knowledge of a computer at the level of an experienced user, the ability to work with search engines on the Internet. 2. Proficiency in working with the Microsoft Office software package. 3. Ability to work with a large amount of information, the desire to develop 4. Knowledge of the program 1C Trade (8.2). 5. Competent speech (ability to negotiate and business correspondence). 6. Punctuality, accuracy. 7. Knowledge of English is welcome and guarantees career growth

Salary: from 50,000 to 55,000 rubles. per month

Applicant requirements:

Experience with office equipment - Experience as an office manager/personal assistant from 2 years - Ability to set priorities correctly - Knowledge of business etiquette - Competent speech and writing, presentable appearance

Salary: from 45,000 rubles. per month

Applicant requirements:

Work experience in the specified specialty; - Networking experience preferred. - Knowledge of 1C is a must! MS office - advanced user; - Punctuality, diligence, production endurance, ability to work in multitasking mode; - Ability to work in a team, active life and production position! - Desire to develop within the company and together with the company.

Salary: from 30,000 rubles. per month

Applicant requirements:

Activity, sociability, diligence, initiative, punctuality, ability to work in multitasking mode. Confident PC user. We need an active, employee who is ready to immerse himself in the specifics of the work and become the soul of the team!

Salary: up to 35,000 rubles. per month

Applicant requirements:

Confident PC user; - Knowledge of office programs (MS Office) - Knowledge of ABBYY FineReader programs (translating pdf files into word and excel formats), Adobe Acrobat, Paint; - Ability to work with e-mail; - Knowledge of the basics of office work; - Knowledge of business etiquette, punctuality and diligence; - Competent, well-delivered oral and written speech; - Business writing skills; - Non-standard thinking; - communication skills; - Punctuality; - Attentiveness; - Responsibility; - Non-conflict; - Stress resistance, work in multitasking mode.

Salary: from 30,000 to 35,000 rubles. per month

Applicant requirements:

We need an attentive, non-conflict, punctual girl, EXPERIENCED USER of programs: Microsoft Excel, Microsoft Word, Mail.Ru Mail

Salary: from 50,000 rubles. per month

Applicant requirements:

Salary: up to 45,000 rubles. per month

Applicant requirements:

MS Office, 1C Enterprise 8.3.

Applicant requirements:

Knowledge of office equipment. - Strong command of MS package: Office, Outlook, Word, Excel. - Developed business writing skills. - Competent written and oral speech (ownership of the ethics of business communication) - Attentiveness, sociability, responsibility. - Execution.

Salary: from 45,000 rubles. per month

Applicant requirements:

Excellent knowledge of computer programs (1C, Word, Excel, site administration experience is an advantage) Thoroughness in performing tasks Good communication skills, activity, responsibility and focus on results Competent speech, ability to conduct business correspondence and negotiations

Salary: by agreement.

Applicant requirements:

Salary: from 30,000 rubles. per month

Applicant requirements:

Knowledge of PC, office equipment; grammatically correct speech; sociability; ability to work in multitasking mode; experience in a similar position.

Salary: from 35,000 rubles. per month

Applicant requirements:

Experience from 1 year, Knowledge of the Microsoft Office package Experience in a call center is desirable

Salary: from 45,000 rubles. per month

Applicant requirements:

Confident PC user: MS Office; experience in a similar field is desirable; organization, clarity, punctuality, good working memory, competent speech, ability to concentrate and distribute attention, stress resistance.

Salary: from 30,000 to 50,000 rubles. per month

Applicant requirements:

Confident PC user: MS Office; - experience in a similar field is desirable; - organization, clarity, punctuality, good working memory, competent speech, ability to concentrate and distribute attention; - stress tolerance.

Salary: from 45,000 rubles. per month

Applicant requirements:

Ability to systematize and structure your work; independence; 2 years experience in a similar position; skills in working with primary accounting documents; knowledge of business etiquette, rules of business communication, conduct telephone conversations; knowledge of PC (MS Office - Excel, good command, 1C as an advantage) and office equipment; Correct oral and written language; business writing skills; experience of performing several tasks and cases at the same time; attentiveness, stress resistance, goodwill.

Salary: from 55,000 rubles. per month

Applicant requirements:

Higher education, Experience in construction organizations from 3 years is required! Experience with document management is a must.

Salary: up to 50,000 rubles. per month

Applicant requirements:

Work experience as an office manager - from 1 year Knowledge of English - not lower than pre-intermediate level Friendliness, competent speech, punctuality

Salary: by agreement.

Applicant requirements:

Higher education; Experience as a secretary-referent, assistant manager for more than 3 years; Written and oral literacy; Systems thinking, ability to work with a large amount of information; High level of personal organization and responsibility; Attention to details; Ability to quickly immerse yourself in the situation, flexibly respond to changes; Stress tolerance; Ability to build relationships with a wide range of people. Optimism, goodwill, decency.

Applicant requirements:

Confident user of Excel (be able to use formulas, filters, fix areas), - Knowledge of hotel accounting programs (Bnovo PMS) - Experience with booking sites (Booking, Ostrovok, 101 hotels) - Confident knowledge of Coral Draw and / or Photoshop graphic editors, - Ability to prepare commercial offers, - Ability to prepare presentations, - Literacy, - Ability to conduct business correspondence - Developed communication skills - No bad habits - Citizenship of the Russian Federation - Higher specialized education in the field of hospitality - Presentable appearance

Salary: by agreement.

Applicant requirements:

Experience with booking platforms, - Confident knowledge of graphic editors, - Ability to make commercial offers, - Ability to prepare presentations, - Excellent knowledge of office programs, - Literacy, - Ability to conduct business correspondence, - Absence of bad habits. - Confident knowledge of excel - Citizenship of the Russian Federation - Higher profile education in the field of hospitality - Presentable appearance

Salary: from 40,000 rubles. per month

Applicant requirements:

Higher education; Experience in a similar position; Attentiveness, literacy, initiative, sociability, responsibility.

Salary: from 45,000 rubles. per month

Applicant requirements:

Experienced PC user, knowledge of 1C programs, Word / Excel - Analytical abilities, high level of working capacity, stress resistance, ability to work in multitasking mode.

Salary: up to 35,000 rubles. per month

Applicant requirements:

Word, Excel, ability to work with office equipment.

Salary: from 40,000 to 50,000 rubles. per month

Applicant requirements:

Experience administrative work Competent oral and written communication Work with PBX Experienced PC user Experience in sales

Salary: up to 30,000 rubles. per month

Applicant requirements:

sociability; Activity; Stress tolerance; Ability to work in multitasking mode.

Salary: from 35,000 to 40,000 rubles. per month

Applicant requirements:

Confident user of PC and office equipment, Outlook, search engines. Competent written and oral speech. Care, responsibility. Communication skills, politeness, positive attitude, goodwill. Smart, willingness to multi-task. Knowledge of a foreign language is welcome.

Salary: from 30,000 to 35,000 rubles. per month

Applicant requirements:

Stress tolerance; Wits; Ability to work in multitasking mode; Developed communication skills.

Salary: from 40,000 to 45,000 rubles. per month

Applicant requirements:

Experience with documents Experienced PC user; Willingness to work intensively with a large volume of documents; Responsibility, learning, communication skills, creativity.

Salary: from 35,000 rubles. per month

Applicant requirements:

Education - not lower than secondary special; Competent oral and written speech, knowledge of office programs; Learning, punctuality, attentiveness, energy.

We bring to your attention a typical example of an office manager job description, a sample of 2019/2020. A person who has a higher professional education, special training in the direction of "Office Manager", experience in administrative work and work experience in the specialty for at least a year can be appointed to this position. Do not forget, each instruction of the office manager is issued on hand against receipt.

It provides typical information about the knowledge that an office manager should have. About duties, rights and responsibilities.

This material is included in the huge library of our site, which is updated daily.

1. General Provisions

1. The office manager belongs to the category of specialists.

2. Qualification requirements: a person with a higher professional education, special training in the direction of "Office Manager" experience in administrative work and work experience in the specialty for at least a year.

3. The office manager is appointed to the position and dismissed from it by the director of the organization.

4. The office manager must know:

resolutions, orders, orders, other guidelines and regulations higher and other bodies relating to personnel management issues;

- the basics of organization, selection and placement of staff in the office;

— construction principles organizational structure office

- the basics of psychology and the ethics of relationships within a group of employees;

- the procedure for maintaining business documentation;

- the procedure for concluding contracts;

- Rules for the use of office equipment;

— fundamentals of economics, organization of labor and management;

— basics of working with e-mail, fax program, MS WORD, MS EXEL, basics of working with the 1C:Enterprise system;

- purchase and selling prices for the goods of the employer, the list, purpose and characteristics of the goods of the employer, the list, characteristics and prices for the services provided by the employer;

- all business processes that take place in the organization.

legislation on labor and labor protection of the Russian Federation;

- internal labor regulations;

— rules and norms of labor protection, safety measures, industrial sanitation and fire protection.

5. In his work, the office manager is guided by:

- current legislation;

- internal regulations of the employer;

- employment contract and this job description.

6. The office manager reports directly to the director of the organization.

7. During the absence of the office manager (vacation, business trip, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and obligations for which he is responsible.

2. Job responsibilities of an office manager

Office Manager:

1. Prepares and organizes the work of the office:

– organizes the inspection of office equipment (computers, fax machines, telephones, printers, etc.) to determine readiness for operation, checks the sanitary conditions of work in the office premises, monitors compliance with fire safety, sanitary and epidemiological safety standards during the work of the organization;

— provides the office with stationery, consumables and other inventory items necessary for the operation of the office, ensures storage, distribution among employees and rational use listed values;

- Ensures cleanliness and order in the organization's office.

2. Carries out work on the organizational and technical support of administrative and administrative activities the head of the organization:

- accepts the correspondence received for consideration by the head, transfers it in accordance with the decision made to structural divisions or specific performers for use in the process of work or preparation of answers,

- accepts documents and personal statements for the signature of the head of the organization,

- prepares documents and materials necessary for the work of the head,

- provides the manager's workplace with the necessary means of organizational technology, stationery, creates conditions conducive to his effective work,

- monitors the timely consideration and submission by structural divisions and specific executors of documents received for execution, checks the correctness of the execution of prepared draft documents submitted to the head for signature, ensures their high-quality editing,

- organizes the conduct of telephone conversations of the head, records the information received in his absence and brings its contents to his attention, transmits and receives information via receiving and intercom devices (telefax, telex, etc.), as well as telephone messages, timely brings to his attention information received through communication channels,

- on behalf of the head, draws up letters, requests, other documents, prepares answers to the authors of letters,

- draws up orders of the director and brings them to the attention of employees,

— performs work on the preparation of meetings and meetings held by the head (collecting the necessary materials, notifying participants of the time and place of the meeting, agenda, their registration), keeps and draws up minutes of meetings and meetings,

- exercises control over the execution by the employees of the organization of issued orders and instructions, as well as compliance with the deadlines for the implementation of instructions and instructions of the head of the organization, taken under control,

- ensures that the employees follow the instructions of the management of the organization,

- prints, at the direction of the head, office materials necessary for his work or enters current information into the data bank.

3. Conducts office work.

4. Maintains registration and accounting of incoming and outgoing documentation.

5. Carries out at least 2 times a day receiving and mailing Email. Controls the delivery of mail for the organization from the post office and the delivery of the organization's mail to the post offices.

6. Organizes the reception of visitors, contributes to the prompt consideration of requests and proposals of employees.

7. Forms cases in accordance with the approved nomenclature, ensures the safety of the organization's documentation, including employee reports, and submits the documentation to the archive within the established time limits.

8. Provides control over the safety of material assets.

9. Advise visitors on issues related to the services provided. Takes measures to prevent and eliminate conflict situations.

10. Informs the management about the existing shortcomings in the service of visitors, the measures taken to eliminate them.

11. Draws up orders, supply contracts, other relevant documentation with suppliers of goods purchased by the organization, ensures that orders are sent by e-mail.

12. Keeps records of incoming and sold goods, services rendered.

13. Keeps records of warehouse stocks of goods and control over their minimum balance in the warehouse.

14. Coordinates the completion of the office and preparation for a new working day: putting in order workplaces, turning off office equipment, lighting, etc.

15. Performs separate official assignments of the director and deputy director of the organization.

3. Rights of an office manager

The office manager has the right:

1. Get acquainted with the new provisions adopted by the management regarding its work.

2. Make suggestions regarding the improvement of the production process.

3. Request from structural divisions organizations and individuals necessary information necessary for the performance of official duties.

4. Require from the management of the organization proper working conditions and compliance with the provisions stipulated by the Labor Code of the Russian Federation.

4. Responsibility of the office manager

The office manager is responsible for the following:

1. For improper performance or non-performance of their official duties provided for by this job description, within the limits established by the labor legislation of the Russian Federation.

2. For offenses committed in the course of their activities, within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage to the organization within the limits established by the current labor and civil legislation of the Russian Federation.

4. For the use of property and funds of the enterprise in the interests opposite to the interests of the founders.

Job description of an office manager - sample 2019/2020. Job Responsibilities office manager, rights of an office manager, responsibility of an office manager.

"Plankton", "managers" - all these impartial definitions refer to work office workers. But is such work so useless? Office manager - who is it? What is the scope of his duties?

Office manager - who is it?

Often confused with the profession of a secretary. But there is still a difference between these specialties. So, office manager - who is this?

Manager this direction is an office manager or administrator. It regulates office work, being an important informative link between employees and superiors, clients and employees, etc.

The more active the activity of an organization, the more problems it has with daily small organizational matters and documentation. Their implementation is provided by the office manager.

He makes sure that all current documents, as well as orders from superiors, are properly executed. At the same time, the orders of the management team must be communicated to the employees of the company in time, all complaints from visitors must be taken into account, and the proposals of the employees must be brought to the attention of the authorities.

Thus, office work, as well as communication in the company, partially fall on the shoulders of office managers.

Place of work and salary

An office manager is needed in any company that has an office, a manager and at least a few employees. In small organizations, the list of duties of such a specialist is much less than, for example, in a huge corporation. AT big company There can be several office managers, and each of them is assigned to his department.

It turns out that the demand for such specialists is quite high and, perhaps, will continue to grow. But only now there are practically no prospects for career advancement. Especially if, apart from office management, a person no longer owns any profession.

Due to the fact that the duties are not too difficult, the competition for one job, at least in Russia, is quite high - 6 people per vacancy. At the same time, the salary is low by metropolitan standards - 27 thousand rubles.

In the cultural capital - St. Petersburg - the salary of such workers is lower by about 5-7 thousand, and the competition is many times higher. The farther to the periphery of the country, the lower the salary and the more applicants for the position.

Required personal qualities

The orders that the office manager receives, as a rule, need urgent and prompt execution. Therefore, the applicant for the position is required, first of all, diligence, efficiency and punctuality. A good memory and the ability to concentrate are also important.

The person holding this position should be friendly and sociable, because in certain situations he acts as a representative of the company in front of clients.

An office manager must have a competent and logically structured speech, as well as business ethics, because he is often attracted to the organization business negotiations and corporate meetings.

Useful knowledge, like the phone number of a good electrician or a lunch delivery service, also does not hurt. Indeed, in many companies, the order in the office, as well as the satiety of employees, is also controlled by the manager.

Required Office Manager Skills

1. The first requirement for such an employee is a good command of a PC and the Internet. If, in addition to Word and Excel, the applicant will own Photoshop or "Office Picture Manager" - this is another reason to hire him, and not someone else.
2. High print speed. The ability to quickly type texts is one of the main things for an office manager.
3. skills in administration, obtained in previous jobs, are required if a person gets a job in a large company.
4. Documentation skills are one of the main responsibilities of this type of specialist, so without basic knowledge not enough.
5. Confident use of office equipment. Faxes, printers, scanners - all this should be within the competence of the office manager.
6. Good and diplomatic communication skills. An office manager must not only communicate competently, he must be able to resolve if necessary.
7. Proficiency in a foreign language. In large international companies, the office manager must speak at least basic English.

General provisions of the job description

The job description of the office manager is approved by the general director of the company. In different companies, it may differ in some points, but in general, its main provisions do not change. With work instruction it is necessary to familiarize yourself even before signing the employment contract, so that later you do not complain that fulfilling certain duties was not part of your plans.

AT general provisions can be specified:

• who is responsible for hiring an office manager;
• who has the right to dismiss him from office;
• to whom the employee is subordinate;
• who reports to the office manager;
• who performs the duties of an office manager in his absence, etc.

As a rule, office managers report to to CEO. Office administrators are subordinate to couriers, drivers, cleaners, etc.

Also, in the general provisions, it may be specified with what level of qualification an employee can be hired for the position described.

Direct Responsibilities

The next item in the instructions prescribes the duties of an office manager.

For a resume for a vacancy, applicants often write out in a separate column what duties they performed on previous work in the office. So the employer gets more information about the skills of the applicant.

What items may be included in the immediate responsibilities of an office manager?

1. Handling phone calls. The employee must answer incoming calls, answer questions from opponents to the best of his ability, and also inform superiors about the information that was asked to be transferred.
2. Documentation curation. Storage and accounting of documents, correspondence control, execution of orders, etc. These are the direct responsibilities of an office manager.
3. Reproduction of documents. By special order of the chief, the employee performs copying and duplicating work.
4. Registration of letters, requests - i.e. correspondence with partners, customers or suppliers at the request of the immediate supervisor.

The duties of an office manager may include at least six more types of work. But in each company, the load on specialists in this category is determined individually.

Rights of an office manager

Any instruction of an office manager includes not only duties, but also rights.

1. To provide complete information. To perform certain tasks, the office manager has the right to require the provision of the amount of information, including confidential information, which he needs.
2. Speak If for organization office work innovations or additional orders of the CEO are necessary, then the manager has the right to propose to introduce them.
3. Require proper working conditions. If a job responsibilities impossible to fulfill due to the lack of necessary conditions, the office manager may require them to be created.
4. Act within your competence. Having studied the job description, the employee has the right to make decisions on his own and give orders, but only within the framework of his competence.

This is an approximate set of rights that an office manager has. They can be supplemented or reduced depending on the specifics of the institution.

Responsibility

Office manager is a profession that also involves some responsibility. Its volume and punishment for violation of the rules is determined by each employer individually. The most common items for which liability is job descriptions look something like this.

1. For negligent attitude to their duties. Late execution of orders and any other negligence is the fault of the employee, for which it is necessary to answer.
2. For B employment contracts and job descriptions, you must carefully read the clauses on the confidentiality of information. For its disclosure, most often you can lose your job.
3. For violation of the sphere of competence. Actions that go beyond the scope of the employee's competence are unacceptable.
4. For violation of labor regulations, etc. Violation of labor regulations, fire safety or safety regulations is also the responsibility of the employee.

Pros and cons of the profession

This profession, like many others, has a number of advantages and disadvantages. So, what are the benefits of working as an office manager?

The office manager is the face of the office. In addition to the duties of a secretary, he combines the functions of a personnel manager and. This is a serious position, so the presence higher education and work experience are required upon admission.

What are the responsibilities of an office manager?

Office preparation. Checking computer equipment, telephones and office equipment. Call a technician if repairs are needed.
- Control of such sanitary standards as lighting, and room temperature.
- Preparation of documents, reports and materials necessary to start work and solve current problems.
- Control of work of secretaries, couriers and drivers. Distribution of duties, setting tasks, degrees of responsibility and analysis of the effectiveness of their work.
- Development of estimates and control of expenses required for office needs. Providing employees with stationery, consumables and badges.
- Calculation of the number of hours worked by office employees and transfer of information to the accounting department for payroll.
- Monitoring compliance with labor discipline. Keeping records of violations of the daily routine and dress code.
- Organization of meetings, registration and service of visitors.
- Providing negotiations, meetings, presentations and other events with the necessary materials and documents, keeping minutes.
- Overseeing office workflow.
- Conducting business correspondence with clients and partners, distribution of necessary materials.
- Assistance to employees in resolving emerging problems and conflicts.
- Coordination of the completion of the office, control over the shutdown of equipment, lighting, air conditioning.
- In many organizations, the office manager is responsible for hiring staff. Posts information about vacancies, reviews resumes and even trains new employees.

Required Skills

The office manager is the link between management and office staff. As necessary, he reports on the state of affairs and the effectiveness of work in the organization.

To effectively perform your duties, you need to know the principles of recruitment and personnel management, methods of planning and motivation, ethics of relationships, the basics of office work, labor law and accounting. In addition, the office manager must be stress-resistant, able to make decisions quickly and take responsibility for them.