Sizes of windows in typical houses. Etiquette of business correspondence. About a good impression
legal information
This site is an independent aggregator of clients (applications / requests), is for informational purposes and is not a public offer.
Important: The site copyright holders are not responsible for the activities of companies or other persons that have received requests or entered into agreements with clients on requests received from this site.
By continuing to use this site, leaving your contact details or calling the contact number listed on the site, you agree to the transfer of your contact details and call transfer to companies engaged in this type of activity. By concluding an agreement or starting any other cooperation with a company received from this site, you act in accordance with your agreements and legal relations in accordance with an agreement with a specific legal entity and the legislation of the Russian Federation.
By continuing to use this site, you acknowledge that you have read and understand all of the terms of use and understand the rights and obligations described therein. Your use of the Site constitutes your acceptance of all of the Terms described. The information published on the Site is general character and is for informational purposes only.
Discounts and prices indicated on the site are marketing elements and may differ when ordering from the company you have chosen. We cannot guarantee that the information provided on the website is free of inaccuracies or out of date. Therefore, if you find errors on the Site, please let us know.
The materials posted on this Site are provided for informational purposes only. All data on the Site is presented "as is" with possible errors, without any express or implied warranties. The information posted on the Site is completely correct only if there is a written confirmation.
1.2. The owners of the Site reserve the right to make improvements and / or make changes to discounts, prices, products, services or other data on the Site without prior notice.
1.3. The Rightholders of the Site, the Companies and their suppliers are not responsible for any losses resulting from the use or inability to use the information posted on the Site.
1.4. The site will work only on the hardware and software platforms specified in its documentation.
1.5. The right holders of the Site have the right to interrupt the promotions held on it (hereinafter referred to as the Promotion), stop providing any services through the Site, and also reserve the right, at any time and without prior notice, to stop supporting any hardware or software platform.
1.6. If you do not agree to any of the terms and conditions set forth herein, you may refuse to use this Site.
2. Intellectual Property Rights
2.1. The materials posted on the Site are protected by copyright and are protected by the legislation of the Russian Federation on copyright and related rights. Any use of these materials (copying, reproduction, modification, publication in any form, forwarding and other possible options) outside the Site is possible only with the written permission of the Site Copyright Holders.
2.2. The Site contains information, texts, photographs, design works, graphics, images, sound and video recordings, as well as other materials and works, including intellectual property, the rights to which belong to the Site Owners. All trademarks (logos, domain names, materials describing services) are the property of the Site Owners.
2.3. Any modification and use for commercial purposes of trademarks owned by the Copyright Holders of the Site or their derivatives is strictly prohibited. Exceptions are possible only with the written permission of the Copyright Holders of the Site.
2.4. All other product and company names appearing on the Site may be trademarks of their respective owners and may not be used without their consent.
2.6. The Site also contains materials obtained from open sources or provided to it by third parties, including materials and works protected by copyright, registered trademarks and service marks, as well as other intellectual property objects, the rights of which are the respective owners. The materials, including any information posted on the Site, are intended to be viewed for personal or internal business purposes. Any other use of the Materials or the Site is strictly prohibited, including: publication, distribution, translation, unauthorized modification, deletion, transmission to the public, public performance, escrow, rewriting, mailing, reproduction, redistribution, or any reproduction without the prior written permission of the Copyright Holders of the Site. Third parties are prohibited from using the Site Materials for any commercial purposes, including: for marketing purposes, commercial distribution by fax, mail, e-mail or through commercial agents/representatives or electronic intermediaries.
2.7. Any authorized use of the Site does not include the use of the Site and materials for any unlawful purpose. It is also prohibited to broadcast any materials to the Site or through the Site without the permission of the Rightholders of the Site. It is prohibited to damage, interfere with or in any other way violate the rights of third parties through the use of this Site or the materials posted on it.
2.8. If you are aware of an actual or potential infringement of intellectual property rights, please let us know.
2.9. Subject to these Terms, the Site Owners hereby grant you a limited, personal, non-commercial, non-exclusive, non-sublicensable, non-transferable and royalty-free license to access the Site and its services. You acknowledge that all rights not specified in this document remain with the Copyright Holders of the Site. All rights to the Site belong to the Owners of the Site. These Terms do not transfer such rights to you.
2.10. You agree not to remove, obscure, alter, or obscure any proprietary notices owned by the Owners of the Site.
2.11. By uploading information to the Site, you grant the Site Owners a worldwide, non-exclusive, irrevocable, royalty-free, transferable, sublicensable right to use and distribute the information in whole or in part, in any format and in any way, for example, modify, reproduce, broadcast, adapt, publish, etc. d. If you are not authorized to grant the above right, please refrain from providing information to the Site.
2.12. You hereby give your consent to receive information about the ongoing Promotions and offers of the Copyright Holders of the Site by receiving SMS and / or Email messages to the contact information you provided.
3. Rules of conduct
3.1. You agree to follow generally accepted rules of conduct on the Internet. The following actions are prohibited: upload, publish, transmit, otherwise make available to the public any information that contains threats, discredits or offends other users or third parties (individuals and legal entities), is vulgar, obscene, is fraudulent, violates privacy , including, but not limited to, the provision and / or distribution of personal data of third parties, as well as violation of the secrecy of correspondence (communication); violates the rights of minors and/or promotes harm to them in any form; contains links to pornographic photographs, audio and videos of a sexual nature, including those with the participation of minors, and/or advertises their acquisition or distribution; is vulgar or obscene, contains obscene language; contains threats, discredits, insults, discredits the honor and dignity or business reputation of citizens, officials and organizations; contains references to scenes of violence or inhuman treatment of animals and/or descriptions of such scenes; contains a description of the means and methods of suicide, any incitement to commit it; contains links to the results of intellectual activity and means of individualization of third parties, provided that there is no appropriate consent of their copyright holders for their use or violations of the norms for the free use of works or other objects established by applicable law; promotes and/or promotes incitement of racial, religious, ethnic hatred, discord, enmity and/or discrimination based on racial, ethnic, gender, religious, social signs, promotes fascism or the ideology of racial or national superiority, promotes and / or promotes the infringement of the rights of minorities; contains extremist materials; promotes criminal activity and/or contains recommendations, instructions or guidelines for committing criminal acts; contains information of limited access, including, but not limited to, state, banking and commercial secrets; contains inappropriate commercial advertising and / or illegal political advertising, attracts participation in its distribution; contains advertising or describes the attractiveness of drug use, information about the distribution of drugs, recipes for their manufacture and advice on use; is fraudulent, encourages or advertises the use of spam and related technical means and mass mailing services, selling or providing access to databases of electronic addresses and contacts, implementing multi-level (network) marketing and attracting participation in Internet earnings schemes and e-mail businesses; contains links to viruses, trojans and other malicious software and, information and guidelines for their use, as well as instructions for taking actions designed to collect information about users, violate their rights and interests and / or disrupt the normal functioning of projects, services and information systems third parties; contains serial (registration) numbers for software and databases and programs for generating them, logins, passwords and other means for obtaining unauthorized access to Internet resources, access to which is restricted; you are also prohibited from registering more than one user account, registering a user account on behalf of a person that you are not (fake account), or registering an account for a group of individuals or an organization; mislead users about their identity, using another person's account, intentionally misrepresent themselves, their age, or their relationship with other persons or organizations; place any commercial advertisement, commercial offers, campaign materials, chain messages (messages requiring their transmission to one or more users), pyramid schemes or calls to participate in them, any other intrusive information; post home addresses, phone numbers, email addresses, passport details and other personal information of other users or any third parties without their personal consent to such actions; describe or promote criminal activity, post instructions or guidelines for committing criminal acts; in any way, including by hacking, try to gain access to someone else's account against the will of the person to whom it belongs; post any information that violates the exclusive rights of users or third parties to intellectual property; it is forbidden to duplicate messages, “smilies”, as well as to develop topics in the commenting thread that are not related to the topic under discussion; abuse slang, ignore the rules of the modern Russian language; abuse the use of capital letters, post any other information that violates other rights and interests of citizens and legal entities or legal requirements Russian Federation, and which, in the opinion of the Copyright Holders of the Site, is undesirable, does not correspond to the purposes of creating the Site, infringes on the interests of users, or for other reasons is undesirable for posting on the Site.
3.2. You acknowledge that you are personally responsible for any comment, message or other information that you upload or otherwise make public (publish) on or through the Site.
3.3. By posting your comment, message or any other information on any part of the Site, you may not upload or otherwise make public (publish on the Site) the content of other sites, databases and other objects of exclusive rights in the absence of the express consent of the copyright holder to such actions.
3.4. Site owners have the right to delete or edit inappropriate messages. The Owners of the Site hereby notify that comments and / or messages on the Site reflect the point of view of their authors, and not of the Right Holders of the Site (except for messages posted by its representatives). The content of comments and / or statements on the Site is the opinion of the persons who wrote them, and may not coincide with the opinion of the Copyright Holders of the Site.
3.5. The site is an information resource open to the public. By using the site, you agree not to post information that violates the generally accepted norms of behavior and the legislation of the Russian Federation. When you try to post such messages, the Site Owners have the right to disconnect you from the Site.
4. Disclaimer
4.1. The copyright holders of the Site guarantee that the computer system used for the operation of the Site complies with generally accepted security standards.
4.2. The site is provided on an "as is" basis. All risks associated with the quality and operation of the Site are borne by you. The copyright holders of the Site declare the absence of any warranties, express or implied, with respect to the Site, as well as any other information and documentation provided for this Site. In addition, the Copyright Holders of the Site do not make any guarantees regarding the results that may be obtained using the Site.
4.3. The entire risk associated with the use and operation of the Site lies with you. The owners of the Site, their commercial partners, employees, agents, etc. will in no event be liable for incidental, special or consequential damages (including, without limitation, damages due to loss of commercial profits, production downtime, loss of commercial information or other monetary loss) associated with the use or inability to use the Site.
4.4. The owners of the Site will not be liable for inaccurate or incorrect information received from users, for equipment and software used within the Site, as well as for technical problems that may occur, including due to a breakdown of your computer as a result of using the Site .
4.5. A link to any other site, product, service, promotion, any information of a commercial or non-commercial nature posted on the Site does not constitute an endorsement or recommendation of these products (services) by the Copyright Holders of the Site.
4.6. The Copyright Holders of the Site are not responsible for any behavior of Users or third parties using or viewing the Site.
4.7. If prizes are given out as part of the Promotion, then you acknowledge the following: The Site Owners are not responsible for tax payments associated with your acceptance of the prize. You are responsible for financial advice on this matter.
4.8. The Site Owners shall not be liable for any errors, omissions, interruptions, deletion, defects, delay in processing or transmission of data, failure of communication lines, theft, destruction or unauthorized access to user materials posted on the Site or in any other place.
4.9. The copyright holders of the Site are not responsible for any technical failures or other problems of any telephone networks or services, computer systems, servers or providers, computer or telephone equipment, software, failures of email services or scripts for technical reasons.
4.10. The copyright holders of the Site reserve the right, at their sole discretion and without any obligation, to correct or correct any error or inaccuracy in any text. The owners of the Site, if necessary, update the information provided on the Site, but will not be liable for any inaccuracy in connection with this.
5. Privacy Policy
5.1. The copyright holders of the Site respect the confidentiality of personal information of users and protect it as prescribed by the legislation of the Russian Federation.
5.2. The copyright holders of the Site hereby prohibit the use of information contained in information about third parties posted on the Site for marketing purposes, commercial distribution by fax, mail, e-mail or in any other accessible way, or through commercial agents / representatives or electronic intermediaries, in full or in part reprinting materials of the Site (even with a link and attribution).
5.4. The user's personal data will be transferred for processing to such third parties.
6. Site interruptions
6.1. If for any reason this Website cannot function as planned, for example, due to force majeure, technical problems, unauthorized interference, fraud or other reason beyond the control of the Site Owners that disrupts operation or affects administration, security, integrity of the Site, the Rightholders of the Site reserve the right to terminate the operation of the Site, change or suspend its operation.
6.2. The site or its services may be partially or completely unavailable due to preventive or other work.
7. Final provisions
7.1. These Terms shall be governed by and construed in accordance with the laws of the Russian Federation.
7.2. If, for one reason or another, one or more provisions of these Terms are invalid or unenforceable, this does not affect the validity or applicability of the remaining provisions.
7.3. You agree to indemnify the Owners of the Site, the Company, suppliers, licensors, directors and employees from any losses, liability and costs (including legal costs) related to claims regarding your violation of these Terms, the law or the rights of third parties.
7.4. For answers to your questions, you can contact the Rightholders of the Site.
This article is the result of my observations on what aspects make a good impression from a business letter.
It happens like this, you get an answer to your letter and immediately make an internal decision: I want to and will continue to communicate with these guys, but I want to say goodbye to these guys right away. Have you ever experienced this? I have - yes. The last such practice happened to me quite recently: I corresponded with different companies for the selection of language courses.
Below are my summarized conclusions about what you should keep in mind if it is important for you that yours makes a good impression on the addressee and makes him want to continue business interaction with you.
1. Email response time.
- Positive letter ending
- the last thing that remains in the field of attention of the addressee when reading your letter. Fix the emotionally positive atmosphere in the last phrases business communication. Create a good mood for the addressee so that he wants to communicate with you again!
Compare:
| Answer option 1 | Answer option 2 |
| Hello Masha! First of all, thank you for choosing our institute! We are sure that you will be satisfied with our cooperation. In order to send you an invoice, we need to get the details of your employer company from you. Please send them as a reply to this letter.….. | Hello Masha! First of all, thank you for choosing our institute! We are sure that you will be satisfied with our cooperation. In order to send you an invoice, we need to get the details of your employer company from you. Please send them as a reply to this letter. If you have any questions - please contact us! |
Tip #4: Set the addressee to continue the dialogue. Show respect! Create and strengthen the mood of comfortable cooperation! Share your positive mood and sincere desire to continue business interaction with the addressee!
Options for final phrases:
I will be glad to cooperate!
I will gladly answer your questions.
If you have any questions - please contact us!
Looking forward to fruitful cooperation,
Always ready to help and answer your questions.
Sincerely,
Sincerely,
Yours sincerely,
With respect and hope for fruitful cooperation,
5. Signature and block of contact information.
It is important for a person conducting business correspondence to understand who is “on the other side of the monitor”: the name and surname of the addressee, position, contact details.
What is it for?
Name and surname - allows you to conduct personal communication.
Position - gives the addressee an understanding of the boundaries of authority and professional competence in resolving issues.
Coordinates - provide the possibility of additional operational communication if necessary.
Compare: which of the answers looks more professional and inspires more confidence in the information.
| Hello! I passed the pre-test when enrolling in a Spanish course at your institute. According to the results of testing, I was recorded in the PS-A2.1 group. My tuition will be paid for by my employer. Please send me an invoice for tuition fees. Thanks. Sincerely, Masha Petrova | |
| Answer option 1 | Answer option 2 |
Hello Masha! First of all, thank you for choosing our institute! We are sure that you will be satisfied with our cooperation. In order to send you an invoice, we need to get the details of your employer company from you. Please send them as a reply to this letter. If you have any questions - please contact us!
Interesting articlesInteresting articles | |