Consultant plus job responsibilities. Features of the work of the sales assistant. Functional responsibilities of a sales assistant

15.04.2021

Perhaps the most in-demand profession in sales is the sales assistant. Another common job title is sales manager.

Although this specialty is not taught in educational institutions, the functional requirements for candidates for this position are the highest.

And this is no coincidence: every trading company, in a highly competitive environment, tries to offer the best service to its customers in order to establish long-term relationships, thereby increasing the level of sales.

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Responsibilities and tasks

The sales assistant job description contains a description of all the tasks that a specialist must perform.

A sample instruction can be downloaded.

A sales consultant is a specialist who conducts consulting sales, which means that the seller is the initiator and offers the buyer a product using persuasion methods.

The specifics of the work is determined by the scope of the enterprise, the key functions can be identified as follows:

Professionally advises clients on the product in compliance with the standards adopted by the company.
Makes the display of goods, if required by the work regulations.
Engaged in pre-sales preparation. Checking the integrity of the goods, testing, packaging.
Knows how to correctly draw up documentation (draw up a sales contract, issue invoices, invoices, warranty cards, etc.).
Works with complaints, if it is within his competence. Most often this is done by a senior manager or individual.

It is worth noting: effective work a sales assistant is one of the most important guarantees of the success of any enterprise.

By the work of the seller, the buyer gets a general impression of the company, and even if the client is satisfied with the purchase, but he did not like the service, he will certainly tell friends and relatives about it. And, on the contrary, a satisfied and loyal client will definitely bring new customers and return himself.

Requirements

The main requirements that employers indicate to future candidates:

Excellent product knowledge specifications, features, advantages and disadvantages.
Good communication skills, competent speech, knowledge of etiquette.
Stress resistance . The sales assistant should always be polite and be able to work with objections.
Good health. Often the sales assistant spends all day on his feet, for this you need to have good physical endurance.
Learnability. Not everyone comes to the position of a salesperson with knowledge of the specifics of the product. A novice specialist can first work as an assistant to a sales assistant in order to understand all the intricacies of the profession.
Teamwork skills. Mutual assistance and mutual assistance, participation in team projects - these are the main components of teamwork.
Work experience. Since the main job of the seller is sales, employers are more willing to hire a specialist with experience.

Often, applicants are subject to additional requirements that are important for the employer:

Ability to work on a computer, knowledge of basic office or graphic programs.
Knowledge of the cash register. The sales assistant must have the skills.
Proficiency in foreign languages. When working with foreign partner companies, this may be the main requirement of the employer.
Driving license or own car. For example, a sales assistant in the sale of cars will not be able to work without a license.
Availability of a health certificate. For example, if the place of work in grocery store or supermarket.
Availability of specialized education. So, to work in a pharmacy, a candidate must have a pharmaceutical education;
A presentable appearance will be important for working as a sales assistant in a jewelry store.

Expert advice: When submitting a resume for the vacancy of a sales assistant, you should write what additional skills you have. It will not be superfluous to indicate in the questionnaire personal and professional achievements at work.

Where are in demand

As a rule, these are large companies offering a wide range of products, with which the client himself is often unfamiliar or needs additional advice and assistance.

Most often, sales assistants are required in the following places:

store (employee of the trading floor);
furniture and home goods store;
shop of cosmetics, women's and men's perfumes;
shoe store;
clothing and lingerie store;
car dealerships;
building company office
building and finishing materials store;
shop .

Often, an employer needs a generalist seller who, in a single person, can ensure the quality work of the store or outlet. In the job description, you can often find pictures showing a future specialist - a smiling attractive seller and a happy buyer, this is exactly what the employer expects from the future employee.

Watch the video where experts explain the basics successful work sales consultant:

General provisions

This instruction defines the functional duties, rights and responsibilities of the senior consultant.
The senior consultant is appointed to the position and dismissed from the position in accordance with the procedure established by the current labor legislation by order of the General Director of Samara.Telephone.Ru on the provision of the Store Manager and the Sales Director.
.The senior consultant in his work is guided by this job description, trade rules, consumer protection law, orders and orders of the General Director, Commercial department, corporate standards and rules enshrined in internal normative documents.

Job Requirements

The senior consultant must have at least secondary specialized education, the specialty does not matter.
The senior consultant must know the principles of sales, the basics of merchandising, the entire range of Samara.Telephone.Ru products, the advantages of some products over others, the entire range of services provided by mobile operators, organizational structure and levels managerial relations"Samara.Telephone.Ru", rules of internal labor regulations, rules of labor protection, fire safety.
The senior consultant should be able to work on a PC in user mode, be able to work with cash register, the program "1C accounting".

Subordination and substitution

The Senior Consultant reports directly to the Store Manager.
If necessary, the executor of this position replaces the Store Manager.

Employee goals

4.1. The senior consultant should sell goods and services of Samara.Telephone.Ru at a retail outlet in Samara in order to reach the fullest possible coverage of regular and potential customers.

Functional responsibilities employee

The senior consultant interacts with the visitors of the Samara.Telephone.Ru retail outlet in order to sell goods:

greets visitors loudly and kindly as soon as they enter the Samara.Telephone.Ru salon;
provides advice to customers on the range, availability and quantity of goods offered to the client, delivery times, information about manufacturers, production technology, scope and other technical issues;
assists the buyer in finding the right product for him;
presents the goods to customers, according to their needs; demonstrates the product in action;
checks the goods: serviceability, complete set;
informs the buyer about the services provided by the company;
informs the buyer about the discounts in force in the company and the rules (procedure) of payment and receipt of goods;
carries out cash settlements with buyers for the goods purchased by them;
draws up a warranty card, filling in all fields: IMEI, serial number, date, information about the store, the name and signature of the buyer, the name and signature of the seller, the seal of the organization;
releases the goods, checking the conformity of the model and color indicated on the package with the data on the delivery note; compliance with the IMEI of the phone and indicated on the package;
packs the goods in a branded package and hands it over to the buyer, always with the words: “Thank you for your purchase! We will be glad to see you again! All the best!";
if it is impossible to make a sale at the moment the visitor arrives at the salon, he makes every effort to place an order through the online store or another Samara.Telephone.Ru retail outlet.

The senior consultant interacts with the visitors of the Samara.Telephone.Ru retail outlet in order to sell the services of operators:

informs subscribers about active tariff plans, services provided by operators;
performs monetary settlements with subscribers for connection or payment of a subscription fee;
to all subscribers who wish to replenish their account with an amount that allows them to purchase a KEO, he offers to replenish the account with the help of a KEO, if the client agrees, he makes a sale, fixing it in a notebook indicating the card number, punches and cancels the check, advises the client on activating the card, helping if necessary activate it;
concludes contracts for connection to a cellular operator.

The senior consultant interacts with buyers regarding the return of goods:

in case of complaints about the quality of the phone or its breakdown, the senior consultant, without writing out a referral to the service center, explains to the client that he can contact the appropriate service center, where he will have the phone repaired free of charge, provided that the phone is under warranty and there have been no violations of the rules operation during the period of use of the goods. Phone repair time is 5-7 days on average;
in case of refusal of the client to repair the phone in service center the senior consultant sends the client to the central office to the marriage manager to check the quality of the goods. Verification will take 20 days;
in case of complaints about the quality of accessories, the senior consultant sends the client to the central office to the marriage manager.

If the buyer so desires, the senior consultant draws up a loan for the goods requested by the buyer in accordance with the requirements of banks.
The Senior Consultant makes every effort to fulfill the sales plan set by the Head of Sales.
The senior consultant monitors the safety of goods in the showcases by checking the locking of the showcases and the actual availability of goods. Responsible for the safety of commercial equipment and other material assets.
The senior consultant follows the corporate norms and values adopted in Samara.Telephone.Ru in relation to interaction with clients, management, and colleagues.
The senior consultant is constantly improving his professional competence through advanced training at the Samara.Telephone.Ru training center, self-training, etc.

Employee Rights

The senior consultant has the right, in relation to the immediate supervisor and the administration, to submit for consideration proposals for changing the nature of the work related to the functional duties of the senior consultant and the entire enterprise as a whole, in order to increase labor productivity;
The senior consultant has the right to request information and documents necessary for the performance of his duties from the immediate supervisor, as well as through the direct supervisor to get acquainted with the draft decisions of the company's management relating to his activities.

Employee Responsibility

The senior consultant is a financially responsible person. Liability is governed by the contract liability with the company and penalties in the form of fines provided for by the internal regulations of the company.
The Senior Consultant is responsible for:

the goods entrusted to him in the department, for its integrity and availability, as well as for the safety of commercial equipment and other material assets. The measure of responsibility for the goods is determined by an agreement between the senior consultant and the company in the form of a liability agreement;
the imposition of penalties by state authorities on the store through the fault of a senior consultant;
violation job description, failure to fulfill their functional duties;
violation of corporate standards and rules, including customer service technology, enshrined in internal regulations;
disclosure of information relating to the internal accounting of goods, turnover Money, including the amount of revenue, returns made, information constituting a commercial secret;
improper documentation and reporting;
hiding or giving false information to the company (administration, management) about yourself (address, marital status, health status, etc.), about your activities and intentions;
violation of labor discipline, labor protection rules, fire safety;
giving false information to the client/buyer;
ignoring and unethical attitude towards the buyer.

If the actions (or inaction) of the senior consultant caused moral or material damage to the company, the senior consultant is subject to penalties provided for by the internal regulations of the company, compensation for losses. The Senior Consultant is liable within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation, up to and including dismissal.

Employee interaction

8.1. In the course of his activities, the senior consultant exchanges information with the employees of Samara.Telephone.Ru in accordance with the adopted local regulations of the Company, orders Director General and other documents regulating the activities of the Company.

I am familiar with the job description of the "senior consultant" (a):

The instruction was sent by Natalia Golovina

The position of the seller is related to the trading field of activity, i.e. where sales and purchases take place. For a clear and correct performance of duties, each organization must have job descriptions. This is mandatory conditions work, according to the Labor Code of Russia. They are issued in the form of a document and certified by the signature of the director and sealed by the company's seal.

This article will discuss what are the duties of a sales assistant, his key skills and job requirements.

If questions arise as you read the article, they can be addressed to the portal specialists.

The site provides free lawyer consulting 24 hours a day.

A sales consultant differs in duties and requirements from a regular sales assistant, although the workload during work is evenly distributed. The consultant must understand the specifics of the product, have the skills to identify the needs of the client, and he is also responsible for the goods entrusted to him. This profession in today's realities is the most common and in demand. However, truly talented employees are hard to come by.

Job description for each employee is developed by the personnel department. There is no single pattern of requirements and responsibilities. Therefore, each company independently develops official duties depending on the specifics of the organization, the level of responsibility and other factors.

Sales Skills

Such a profession does not require long-term training in the universities of the country. However, there are a number of requirements for the identity of an employee who applies for the position of a sales assistant.

As a rule, they include:

the ability to find a common language with different people;
friendly attitude;
well-structured speech;
courtesy and restraint;
knowledge of the basics of etiquette.

In addition, a person applying for such a position must understand that most of the working day will have to be spent on their feet. Therefore, endurance and resistance to stress are also essential requirements.

Every employer wants to hire an employee with experience who is able to make the right and prompt decisions, regardless of the situation.

Consultant skills and abilities

Unlike sellers of online stores, consultants at a face-to-face meeting with a client must take the initiative, attracting to the purchase. So it is necessary to accompany the client with up-to-date information, to know psychological methods beliefs and the ability to deal with objections. This is the main function of the sales force.

Thus, job responsibilities include psychological and verbal skills of working with a client.

It also includes knowledge of sales techniques. Of course, an employee without work experience cannot possess such skills. In view of this, many organizations practice a course of study, various trainings and seminars.

By the way, in Lately, more and more often, when looking for employees, preference is given to those applicants who can work with the 1C Trade and Warehouse program. This is due to the widespread automation. Such an approach to work allows the consultant to promptly issue information to the client about the price and product balances.

Responsibilities of a clothing seller

The job responsibilities of a sales assistant for a clothing and footwear store are identical. Thus, the duties of a consultant in this area include:

assist in the selection of products;
engage in its laying out on a store window;
control of the availability and relevance of price tags;
participation in the acceptance of goods;
countering theft of products.

In order to perform these duties, the employee must have the following knowledge:

clothing size chart;
material and its properties;
know product brands;
fabric care.

Additional requirements may be - ironing or steaming of goods.

Brand clothing sales skills

Availability higher education even for an employee of a luxury clothing store, it can be a significant plus. This is due to the fact that a person must be able to competently and correctly build his speech, expressing his thoughts.

The main requirement for a seller in a clothing boutique is the ability to navigate in extra-class manufacturers. The client tries on things on his own, but choosing the ideal model is the responsibility of the consultant. The advice of an experienced employee who follows fashion trends, current collections and manufacturers is a valuable quality.

The key to the quality work of the seller is the fulfillment of not only official duties, but also the curiosity of nature with a broad outlook. Thanks to personal qualities, you can establish easy contact with different customers, maintain a relaxed conversation, while identifying the motives, needs and main priorities of the purchase. It is very important for brand clothing stores - unobtrusiveness.

By the way, the requirements in a fashionable clothing boutique also apply to appearance consultant. Often, sellers receive a fine for an untidy appearance. In addition, there is a specific dress code. For example, you can not wear revealing clothes, use manicure with a bright finish, jewelry, etc. Typically, the guide provides the form.

Senior sales consultant and his responsibilities

Requirements for a Senior Sales Consultant:

client consultations;
control the work of sellers;
perform personal duties;
organize the working regime of the staff;
order correctly;
follow a clear and correct document flow;
carry out collection;
fulfill personal sales plan.

The achievements of a senior employee directly depend on his personal qualities, knowledge and the specifics of the organization.

Requirements for a sales clerk

The work instructions and the contract include those duties that the employee should be guided by. However, these requirements should not be inconsistent with Labor Law RF. As a rule, they indicate those functions that are inextricably linked with the activity.

The main functions of the consultant-cashier include:

Workplace - a separate section where the cashier provides customer service (receiving money and issuing checks).
Correct filling of accounting documentation - cash book, cash collection, work with cash registers.
Participation in the acceptance of goods, monthly inventory, control over its balances, ordering products.
If there are branches of the company, transfer products and inventory between departments. Create an inventory of goods and an act of acceptance and transfer.
The cashier is responsible for maintaining the cleanliness of his section.
Obliged to comply with the norms of communication with the consumer, conducts informational consulting about current promotions and offers.
Know how to handle objections and complaints. Know how to process the return of goods in compliance with the instructions and the Law "On the Protection of Consumer Rights".

This is only part of the basic requirements for the position of the seller-cashier. The remaining duties are formed based on the specifics of the company's activities.

Education

Training is an integral part of hiring a new employee. The duration of training depends on the experience of the applicant. For those new to sales, a mentor is assigned.

The training program, as a rule, includes the following main aspects:

Acquaintance with the company, studying the contract and internal regulations (no more than one day).
Acquaintance with the working area, product range (no more than one day).
The study of theoretical material, participation in trainings and seminars. Getting the basics of sales techniques.
Practice paired with a mentor (from three days).

After completing the training course, the management decides on the possibility of concluding an employment contract on a permanent basis and allowing the employee to work independently.

Summarizing the article, it can be noted that job descriptions are an important aspect of the successful work of an employee, and of the company as a whole. It is not for nothing that leaders scrupulously develop responsibilities that must be performed exactly. Only relying on this "charter" can achieve high results in sales and improve discipline.

The job description of a sales consultant is an internal document of an enterprise that has an organizational and administrative nature. It regulates the duties, powers and responsibilities of employees. The requirements of the instruction are subject to strict implementation by both parties to the labor agreement.

Shop assistant. What is he?

Work specifics

Its activities are focused on providing advice to potential buyers, gently pushing them to buy. Some employers charge employees with maintaining order on the trading floor, as well as timely placement of goods on the counter and shelves.

Sales consultant profession

Knowledge Requirements

In its activities, the seller must take into account the requirements:

internal regulatory documentation of an administrative and regulatory nature;
instructions defining job responsibilities, as well as norms of conduct at work that meet safety requirements;
current legislation.

What Skills Should a Sales Consultant Have?

The guarantee of success in the trading field of activity is the knowledge of the basics of psychology, which makes it possible to understand the sources of human motivation necessary for its active actions. Strong influence to ensure high level sales is provided by the possession of psychological skills, the use of which in behavior and conversation, encourage a potential buyer to make a purchase.

Characteristic psychological qualities

The unspoken rules define the specific qualities of a sales consultant, without which it is impossible to carry out activities in the trading field. The employee must be discreet and patient when dealing with potential buyers. These characteristics will not interfere in the relationship with the immediate supervisor and the employer.

A sense of self-control will help to avoid conflict situations, mitigating the prevailing circumstances. Without stress resistance, it will be difficult to make successful sales.

Organizational nuances

Persons who have professional education sales training program. Rarely are there requirements for work experience.

The seller is hired and fired from her by order of the head of the enterprise. He can only take up his duties after passing medical examination, in accordance with legal requirements. Admission to independent work consultant receives after passing special education during the internship and briefings regarding the basics and features trading activities at a particular workplace and the safety of its implementation.

Read also: Job description foreman in construction

Job Responsibilities of a Sales Consultant

The main responsibility of the consultant is to serve customers in order to sell the product.

Being at the workplace, the employee should not allow littering of the territory, inaccurate warehousing and placement on the shelves of products. At the same time, it is important to ensure order and cleanliness.

What sections are reflected in the job description

Having received the products, the seller independently distributes it and draws up showcases, in accordance with the instructions of the authorities. Studying the parameters of consumer demand allows you to correctly generate lists of goods for delivery. Before placing products on the shelves, the consultant is obliged to check them and organize pre-sale preparation. The placement of goods should be carried out in groups, taking into account the criterion of demand and personal convenience.

At the beginning of the work shift, the consultant must prepare the workplace, checking the availability and serviceability of the equipment necessary for work. Upon arrival at the warehouse or receipt of goods that do not correspond to the characteristics reflected in the delivery note, it is necessary to notify the immediate supervisor of the event.

Serving buyers, the seller must timely cut, weigh, pack products, as well as calculate their cost and issue a purchase. The employee also participates in carrying out organizational and reporting activities, which necessitate the preparation of an inventory, commodity reports and acts indicating the transfer of material values.

Additional requirements for employees

Fulfilling labor obligations, the consultant must be dressed in branded clothes and have a neat appearance. In the process of carrying out activities, the employee must comply with discipline, the requirements of the job description, as well as regulatory legislative documentation regarding the safe conduct of work.

Everything that a sales consultant does should be done in an atmosphere of goodwill. The employee must be polite, patient and attentive to customers when they inspect products. Handing over the goods to the buyer, you must definitely thank him for the purchase.

The rights

Being in labor relations with the employer, the sales consultant has certain rights regarding not only production activities but also the implementation of ideas and participation in organizational, social, business and educational events.

The employee can make proposals for the consideration of superiors on the improvement of work directly related to the performance of functional duties. In the event of an accident at the enterprise that happened to its employee, the sales consultant has the right to testify. Independent resolution of disputable and conflict situations is possible only in situations where there are no representatives of the administration. In order to increase the sales rate, the consultant is given the right to get acquainted with the draft decisions and with the documentation that is directly related to the activity.