International postal identifier. Tracking parcels of Russian mail by number. Where is the parcel Russian Post❓

12.09.2020

When making purchases in foreign online stores, we all somehow face the issue of tracking the postal item that delivers the purchased goods to us.

This article will consider general issues concerning the tracking of international postal items(IGO). General principles will be considered according to which IGOs are divided into traceable and non-trackable, the main stages of delivery that shipments go through. The issue of the structure of international tracking numbers assigned by IGOs is considered separately.

We will also talk about average delivery times and factors that greatly affect these times. A separate section will provide information on the possibilities of tracking IGOs on the websites of the state postal services of the countries of the sender and recipient, as well as the use of universal independent services for tracking.

another Additional information on these issues, as well as on the issues of customs clearance of international mail and the work of individual postal services, you can always find in the wiki section of this site.

Basic principles

Traceable and non-traceable IGOs

IGOs (international mail) are divided into two main categories:

Parcels(over 2 kg)
small packages(up to 2 kg)

MPOs are also divided into:

Registered(with traceability)
Unregistered(without traceability)

Parcels, as well as any shipments via EMS, are always registered shipments, but small packages can be either registered or unregistered.

A registered IGO in the country of departure is assigned a unique 13-digit tracking number, which can be used to control the movement of IGOs from the sender to the recipient, using the tracking services of the national postal operators of these countries or independent tracking services.

The tracking number for registered small packages always starts with a letter R(Registered).

Accordingly, tracking the movement of IGOs using tracking services is possible only for EMS shipments, parcels and registered small packages, provided that you know the tracking number.

Examples of tracking numbers:

CQ123456785US - mail from the USA (package)
RN123456785US - mail from the USA (small package)
EE123456785US - US EMS
RA123456785CN - mail from China
RJ123456785GB - mail from the UK

The last 2 letters in the tracking number indicate the country in which the shipment is accepted for shipment. You can read more about the structure of the track number in the next section.

When an unregistered MPO arrives in Russia, the Russian Post assigns it an internal tracking number of the RA*********RU type. This number is the internal information of the postal operator and serves for internal accounting of incoming international mail and subsequent settlements with the postal operator of the country of departure.

The recipient can find out this number only upon receipt of the IGO.

Track number structure

According to the rules of the UPU (Universal Postal Union) (standard S10), the IGO track number consists of 9 digits and 4 letters. Track number structure: XX***********XX, where X are letters and * are numbers.

Example: RA123456785GB

The first two capital Latin letters indicate the type of postal item. Here are the main ones:

LA-LZ- unregistered IGO weighing less than 2 kg (small package). Not tracked.
RA-RZ- registered IGO weighing less than 2 kg (small package). Tracked.
CA-CZ- registered MGO weighing more than 2 kg (package). Tracked.
EA-EZ- registered IGO, issued as express mail (EMS). Tracked.

Further, the track number indicates an eight-digit digital unique MPO number. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function from the departure number.

At the end of the track number, two capital Latin letters are also indicated, which abbreviated the sender's country according to the ISO 3166-1-alpha-2 code standard. for example CN- China, SG- Singapore, GB- United Kingdom, DE- Germany, US- USA, etc.

2. greatly simplifies the procedure for tracking registered mail using the track number provided by the user and combines the tracking systems of postal services from 27 countries of the world. Allows you to create lists of verified track numbers, keeps statistics on the average delivery times for shipments from different countries. Allows you to predict the time of passage of the departure of one or another stage of delivery.

3. - can be installed both on a PC and on personal mobile devices. The list of supported services is more than 250 mail services. Allows you to create lists of checked track numbers. In addition, it is possible to add user data to the tracking number, which allows you to have accurate information about all the events that occur with a specific order from the moment it is paid in the store until it is delivered to the addressee.

In addition to the above, there are many other mail tracking services with different capabilities and different composition of supported mail services, so it makes little sense to list them. It stands a little apart, perhaps, which tracks China Post parcels well, but has a rather inconvenient interface and does not support many recently emerging local Chinese logistics companies.

Why tracking for a regular buyer

In this final section, I would like to say a little not only about the technical side of the issue, which the article was devoted to, but also about the psychological side of the tracking issue. And also talk about the general goals of tracking.

It is quite understandable that all buyers want to receive their goods as quickly as possible and secretly hope that the goods sent from, say, China or the USA will reach the recipient in Russia in a week. But, alas, miracles do not happen and when choosing the delivery of goods by the usual state postal service, you need to be mentally prepared to wait 3-4 weeks.

During this time, someone will check their track number just a few times to make sure that the shipment is moving, and someone will check their track number several tens or hundreds of times ... Of course, the latter is more common for online shopping beginners and their excitement even somewhere justified. But the truth lies in the fact that no matter how many times we check our track number, the package will not move faster from this! Therefore, you still should not be so paranoid about tracking issues.

In fact, tracking is a tool for controlling the physical movement of a shipment, in principle, a tool for monitoring compliance with delivery times. And the tracking data of the shipment, for example, will be very useful to you if you decide to make any claims to the postal services regarding the delivery of the shipment or the speed of delivery.

Therefore, three main purposes of tracking can be identified:

Informational - when the recipient simply tracks the movement process and the delivery time of his shipment, receiving information from tracking systems.
Control - when the recipient, with the help of information from tracking systems, can control the timing of the shipment at certain stages of its processing and delivery in order to correlate these deadlines with the delivery deadlines and receive any compensation from the postal services, in case of non-compliance with these deadlines.
Evidential - when information from tracking systems serves as evidence in possible disputes between the sender and the recipient, in case of non-receipt of the shipment or its loss (alas, this also happens sometimes)

To reduce the time for the tracking process itself, of course, it is recommended to use independent tracking services that allow you to create lists of tracked track numbers. The track number is added there once and only then you can safely watch the tracking results every 1-2 days. This greatly reduces the tracking time for all your parcels and saves your nerves.

Good luck with your shopping and fast shipping!

The Russian Post State Enterprise (FSUE) was established by a government decree dated September 5, 2002. The enterprise was officially registered and adopted its Charter dated February 13, 2003.

Russian Post has 86 regional branches, 42,000 branches and about 350,000 employees, of which 87% are women. The company provides delivery and postage services in the territory Russian Federation an area of 17,000,000 square kilometers. Russian Post operates in 9 time zones, delivering mail to 2,600,000 road, 1,200 air and 106 rail routes.

The company owns 18,000 trucks, 827 vans, 4 ships, 4 helicopters and one horse.

Russian Post plays an important role in the national infrastructure. The enterprise influences to a great extent the development of other sectors.

Every year Russian Post employees receive and send more than 2.4 billion. parcels and postal items, 1.7 billion printed products, 595 million utility and other bills, 488 million pensions and benefits, and 113 million money transfers.

The company operates under the direction of the Ministry of Telecom and Mass Communications of the Russian Federation. The main office of the company is located in Moscow.

History of Russian Post

On June 28, 2002, by decision of the Government of the Russian Federation, new concept on the restructuring of the postal system at the federal level. This concept involved the unification of all post offices in the country into one organization for centralized control and distribution of resources. The enterprise is state-owned and controlled at the federal level.

The range of activities of the Russian Post has been supplemented over time retail, federal service money transfer, EMS express delivery, photo printing and many other services.

Russian Post Parcel Tracking

The Russian Post parcel tracking system allows all customers of this company to check mail status in online mode. The system quickly generates data and displays all available information about the package and where it is currently located.

Russian Post parcel tracking numbers

Russian Post parcel tracking codes differ by type and may have a different look.

Packages, small parcels and registered letters are tracked by a 14 digit number.
Parcels and parcels are assigned a special code which consists of 4 letters and 9 digits:
- The first 2 letters indicate the type of departure
- 9 digits - unique departure code
- The last 2 letters indicate the country from which the parcel was sent
Parcels EMS - international express delivery of shipments. EMS package tracking number is the same as regular international shipments, except for the fact that the code starts with the letter E

Examples of parcel tracking numbers:

14568859621458 - internal parcel tracking code
CQ---US (CQ123456785US) - parcel or small shipment from the USA, postal package
RA---CN (RA123456785CN) - package from China
RJ---GB (RJ123456785GB) - package from UK
RA ---RU (RA123456785RU) - if the parcel was not registered before entering the territory of the Russian Federation, the Russian Post may assign an internal tracking number.

Russian Post tracking numbers are compiled in accordance with the international S10 standard, allowing you to track parcels for both the sender and the recipient, and the introduction of an electronic tracking system for Russian mail makes this even easier.

How to track a parcel of the Russian Post?

In order to find out where your parcel is, you need to pay attention to the following.

For information about the estimated time of arrival and other details, you must use the Russian Post tracking number. This is a special tracking code that is unique for any package. It must be provided to you by the sender (online store, company or individual).
Fill in the search box at the top of the web page with this tracking code.
Click the "Track" button and wait for the report to be ready.

Russian Post tracking

Russian Post tracks both parcels sent within the Russian Federation and international shipments, including EMS express mail. Domestic shipments of the Russian Post are tracked by a 14-digit track code, the first six digits mean the sender's postal code. International shipments of the Russian Post begin and end with 2 letters, the first two indicate the type of parcel, and the last two indicate the country of the sender.

How to track a parcel in Russia?

Tracking the parcel of the Russian Post on the territory of the Russian Federation is quite simple. In order to start tracking the parcel, you need to have the tracking code of the parcel on hand. Russian Post tracks shipments using 14 digit slate tracking codes domestic parcels and 13 digit international shipping codes. For quick and easy tracking of your Russian Post package, enter the tracking number of the package in the field above and BoxTracker will check your package and determine its location.

How to find a parcel by Russian Post tracking number

Parcels of the Russian Post are located by postal tracking number. Tracking numbers for domestic shipments contain 14 digits, starting with the postal code of the sender or the office that issued the package. For example, if the parcel was sent from Moscow from the Russian Post office on Shelepikhinskaya Embankment with the index 123290, then the departure code will look like 12329000000000. International parcels processed by the Russian Post can be tracked by a standardized 13-digit code, typical for international shipments for postal services around the world. The first two letters indicate the type of shipment, then 9 unique digits of the shipment, and the last two letters indicate the country code of the sender.

ZA..LV, ZA..HK parcel tracking

This type of parcels differs from other international shipments in that these parcels are circulated according to a simplified system thanks to the cooperation of the Russian Post with the most popular online store of Russian citizens - Aliexpress. Thanks to this cooperation, the procedure for processing parcels with Aliexpress was simplified, making the shipment faster and cheaper. Such parcels have a tracking code like ZA000000000LV, ZA000000000HK.

ZJ..HK parcel tracking

Parcels with a track code starting with ZJ are parcels of purchases made by Russians from the Joom online store. Just like in the case of Aliexpress, Joom has entered into a partnership with the Russian Post, thereby reducing the cost of shipping parcels from Joom, as well as significantly speeding up the shipping process itself from registration to shipping time.

Joom parcels during tracking can have one of three statuses:

Package sent
Parcel arrived at the branch
Parcel received by addressee

Tracking parcels from China

Postal parcels from China may not have complete information about the location of the parcel, but you will have the most important information on hand. The main stages of tracking will be available to you, and this is the most important thing. Parcels from China pass through postal centers in Latvia and Hong Kong along the way, which is why the letters LV and HK are assigned at the end of the track code, and not CN.

What should I do if I can't track the parcel?

There may be several reasons why the track number may not be tracked. Most of these causes are easily resolved, and sometimes do not need a special solution. The main reasons why the parcel is not tracked by track number:

Not enough time has passed since the parcel was sent and the number has not yet entered the database. Sometimes it happens that the track number is not tracked up to 10 days from the day the parcel was sent. The main thing here is to be patient and wait until the package starts to be traced in the system.
Tracking number is incorrect. In this case, you need to check the track number again with the seller or sender. Also check the spelling of the number. Perhaps you made a mistake when copying or when dialing a number on the keyboard.

In any case, you should not worry, although the reasons why the track code is not tracked are not limited to those listed, there is always a solution. As a rule, all parcels reach the addressee, and in extreme cases, you can always open a dispute in the online store and you will be refunded the money spent.

Tracking parcels from China and other countries

4.4 (87.69%) 1659 ratings.

Don't know where your package is? We offer you a list of the best tracking tools for packages from any stores, including Aliexpress standard shipping and Ebay.
Modern postal services provide tracking number postal item so that the recipient can self track where is the package. Let's look at how this can be done using the example of tracking mail by ID from China.

How to find out where the package is online:

Enter the track code, click "track" and find where your package is.

Where is my parcel? Manual package tracking option

If you want to check tracking numbers with maximum convenience, and find out where your parcel is now, then universal online trackers will help you to search for mail items:

Advanced package tracking option

In principle, it makes little sense to update the status of parcels more than once a day. But if you want to track the package as accurately as possible, then you can do the following:
1. If sent by Airmail (China post Registered Airmail) then first track the package before import:
China Post (China Post) -
Hongkong Post (Hong Kong Post) -
Singapore Post (Singapore Post) -
and after import, continue to track (up to receipt) here:
Post office -
2.If sent via EMS (EMS China Post Express Mail Service), we also divide the procedure into two stages.
Track before import (check if sent from China or not):

after import:

In addition, if the package is delivered by the EMS service, you can always call their operators and clarify the current data on the package by calling 8-800-200-50-55 (around the clock, a call from anywhere in Russia is free)

Shipping time statistics

Information on the timing of the passage of parcels can be viewed on the statistics server

Bonus! Programs for tracking parcels

Do you want to know where your package is without going to the sites? You can install a package tracking program on your computer that will automatically check the status of an unlimited number of track codes!

This option (it seems a little inefficient to me, but oh well) suggests installing a special program on your computer (connected to the Internet).
I will not describe this option in detail, I will just give links and screenshots:

Besides:

Tracking postal items via mobile devices:

Track the parcel using mobile devices.
The official application of the Russian Post is available for devices and.

Frequently asked Questions

What does the NULL status mean (response from the user with the nickname CTRL-F)
As China Post explains to its customers, the introduction of new statuses in tracking international shipments is intended to remove the accusation from China Post of unreasonably increasing the time for sending parcels to Russia, etc. NULL status - the absence of a parcel in China (it has already passed customs and is interpreted as an airplane flight departure). The next entries after NULL are information about transit movement at airports along the route of the parcel (airport coding according to IATA). Example PEK - Beijing, PVG - Shanghai, FRA - Frankfurt. And the last entry is the destination country code. This info was sent to me by my regular supplier from China.
.
And with the help of this tool (), you can check the correctness of the track number, as well as calculate the verification code using the known track number of your package.

Russian Post is the national state postal operator of Russia, a full member of the Universal Postal Union, providing domestic and international postal communications. Receiving, sending and receiving postal items: parcels, small packages, parcels and correspondence; provides financial and delivery services as individuals as well as business.

Russian and foreign online stores often send orders to customers using this particular postal service or integrate with its delivery to provide high-quality and inexpensive services. For example, on the basis of post offices, she organized express delivery and pick-up points, reducing the time for issuing orders in Russia to 2-5 days. Some transport companies combine their ability to transport goods with the vast resources of the national postal operator. So recently she created a project "Rural Delivery" jointly with the Russian Post for delivery to remote points, regional and district centers of Russia, where there are no own branches.

According to the press center, in the 1st quarter of 2018, Russian Post processed 95.7 million international mail items, and more than 60% of online shoppers used delivery services. In 2018, the second stage will be built in Vnukovo sorting center and within 3 years, the network of logistics centers will be expanded throughout the country. According to e-commerce experts, the growth of international incoming shipments will continue, mainly due to parcels from China.

Active promotion in the Russian-speaking market of such large Chinese stores as, Banggood, as well as new players rapidly gaining popularity, and, significantly increased the flow of incoming mail. Nevertheless, the Russian Post continues to provide quite high-quality services for the delivery of parcels, both international and domestic.

Tracking parcels in Russia

When registering, a postal item is assigned a tracking number, with which you can track when it was sent, the stages of movement and the date it arrived at the post office. The tracking service allows you to control the receipt of the shipment and is especially useful in resolving disputes with the seller in case of discrepancies found. The full name and address of the recipient will help to make sure that the parcel goes to its destination, and the weight of the shipment - to approximately estimate the contents of the attachment. The last delivery status will inform the sender about the successful delivery of the goods.

In addition to simple letters, all other shipments within Russia always go as registered. Incoming international letters and small packets can be sent as unregistered too. In these cases, it remains only to rely on the decency of the sender or seller and the absence of various excesses. In case of loss or non-delivery of the parcel without proof of non-receipt, neither the postal services nor the sellers will reimburse cash for goods and shipping.

Tracking data will also help in filing claims for non-compliance with delivery deadlines. The website of the Russian Post directly states liability for violation of these terms.

Russian Post parcel tracking by identification number

The barcode postal identifier (SPI) of domestic shipments of the Russian Post consists of 14 digits, where:

the first six digits indicate the recipient's postal code,
the next two digits indicate the month in which the barcode identifier was printed,
digits from the ninth to the thirteenth - a unique number of the departure,
and the last digit is the control.

After paying for the forwarding service, the cashier will issue a fiscal receipt, in which, in addition to the standard cost and the name of the services, the number of the RPO (registered postal item) will be indicated, this is the tracking number - the postal identifier of the Russian Post. In the RPO line, the last digit in the check is printed with a space, but it must be entered without spaces.

He looks in cash receipt So:

RPO tracking is instant - upon receipt, the employee of the post office enters information into the database, and the first status "Accepted at the post office" will appear when tracking the Russian Post by identifier immediately after sending. The postal identifier is a great tool to control the movement, delivery times and weight at each stage of the delivery path.

Tracking Russian Post by international departure number

For international postal items, the regulations of the Universal Postal Union approved a single track code standard. The type of postal item is determined by the first two Latin letters, the next nine digits in the track number consist of a unique eight-digit number and the last verification digit. The last two Latin letters in the tracking number indicate the country of departure. It is impossible to determine the country of destination by the track number.

Examples of departure numbers:

CQ---US (CQ123456785US) - package from the USA,
RA---CN (RA123456785CN) - small package from China,
RJ---GB (RJ123456785GB) - departure from the UK,
RA ---RU (RA123456785RU) - internal number assigned to unregistered parcels when they arrive in Russia.

How to track a parcel of the Russian Post

Russian Post tracking is available on the official website or.

After entering the track number in the search bar for shipments and pressing the "Track" button, a separate page opens with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

To get more detailed information with all intermediate statuses and movement outside of Russia, track your track numbers on a simple parcel tracker website:

Important features of the Russian Post

Compliance with the requirements for the contents of the parcel and its packaging - required condition for a successful transfer. These rules may vary slightly from country to country. For example, in Switzerland you cannot send horoscopes by mail. In some African countries, shaving brushes of Japanese origin cannot be shipped. And in the UK, a ban on sending parcels with garbage is specifically stipulated. But in general, the conditions below are typical for all postal services, including the Russian Post.

Goods prohibited for shipment:

firearms, signaling, pneumatic, gas, ammunition, cold (including throwing), electroshock devices and spark gaps, as well as the main parts of firearms
narcotic drugs, psychotropic, potent, radioactive, explosive, caustic, flammable and other dangerous substances;
poisonous animals and plants;
banknotes and foreign currency
perishable foodstuffs, drinks;
items that, by their nature or packaging, may pose a danger to postal workers, soil or damage other postal items and postal equipment.

There are also goods that are prohibited from being imported from abroad. Therefore, when shopping in foreign online stores, it is advisable to familiarize yourself with

How to track the movement of a parcel from abroad?

To track the movement of international mail (IGO), a postal monitoring system has been developed, the main tool of which is a unique tracking number - tracking number. This number consists of numeric and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners, and when an MPO passes through such a terminal, these tracking numbers are read and sent to the servers of the international postal monitoring system.

Thanks to this system, it is very easy to find out the location of IGOs. This can be done on the websites of state postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems from many countries and private carriers.

What is a tracking number?

Tracking number is a tracking number provided by postal services to track the movement of your cargo. The tracking number is standardized by the Universal Postal Union and has a strict structure.

The standard international tracking number is XX123456789XX:

the first letters indicate the type of shipment, for example, CA-CZ - parcel with tracking, EA-EZ - express parcel sent by one of the international express delivery services, such as EMS, RA-RZ - small order package with tracking, LA-LZ - small package without tracking
then comes a unique eight-digit code, and the ninth digit is a test value calculated using a special algorithm,
the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.

Official and complete information is available at the link (PDF document, English).

Use the form provided on the UPU website (Excel spreadsheet) to check if the tracking number complies with the standard.

The seller provided a tracking number, but there is no movement of the parcel.

Information may enter the mail monitoring system with delays. The normal situation is a delay of 3-5 days.
The seller provided a pre-reserved number, but the actual package has not yet been sent. Wait 3-5 days and clarify the situation with the seller.

I just paid for the order, and the seller has already given a tracking number. All this is suspicious.

There is nothing suspicious in this, because abroad there has long been a system for reserving postal items, which are redeemed in advance. The seller only needs to enter the addressee's data and print the finished form with a tracking number.

What information can I get from my tracking number?

The following information can be obtained from the tracking number:

method of sending MPO;
from where (export) and where (import) the IGO is moving;
find out the stages of the movement of IGOs - export, intermediate points of delivery, import, customs clearance, delivery to the addressee on the territory of the recipient's country;
mass of MPO (not always provided);
Name and the exact address recipient (usually this information is available on the official trackers of postal and courier services).

Judging by the track number, the parcel is sent to another country.

The seller mistakenly provided the track number of another package or mixed up the numbers. Please clarify this point.
An error has occurred in the mail monitoring system. The parcel will still be delivered to its index and address.
The seller deliberately provided a different track number, the parcel might not be sent at all, hoping for a lack of experience or inattention of the client. This is often the fault of Chinese sellers.

The IGO tracking number has a non-standard appearance. Why?

The standard tracking number of the form XX123456789XX is specific to national postal operators that are members of the Universal Postal Union (UPU). Getting a custom tracking number has several common causes:

the parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Usually this number has only a numeric format and is tracked on the websites of these services or on aggregator trackers;
the parcel was sent from China through local carriers.
the seller made a mistake when writing the tracking number. Here it is necessary to clarify with the seller the correctness of the provided number;
the seller provided a knowingly false tracking number in order to deceive the customer. This is typical for Chinese sellers from Aliexpress. In this situation, only a dispute will help.

I was sent an order through the national postal operator, but they did not provide an international tracking number. Why?

Not all mail items automatically receive an international tracking number. The fact is that all IGOs are divided into "small packages" and "parcels". A standard small package (package) is considered to be a shipment weighing less than 2 kg and a tracking number is not assigned to them. In some cases, it is possible, for an additional fee, to register such an IGO and receive a tracking number. IGOs weighing more than 2 kg fall into the category of parcels and they are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into ordinary and priority (registered). The latter have an international tracking number.

Who should give me the tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.

What determines the speed of MPO delivery?

There are a lot of conditions and factors here. The main ones include:

choice of delivery method - regular or priority (express) mail;
choice of delivery operator - the state postal service or a private express carrier. The speed of delivery by private courier services can be 3-5 times faster than using conventional postal services;
features of the work of postal operators in a particular country. For example, USPS US mail is much faster than Russian Post;
distance between sender and recipient;
from the time of year, weather conditions, cataclysms. For example, during the period of Christmas sales and New Year's hype, the flow of parcels increases dramatically and postal operators do not have time to process all the parcels on time. This leads to delays.

When exactly will I receive my package?

There is no exact answer to this question. In this case, it is much more accurate to operate with the concept of the expected delivery time. The website of each national postal operator has information on the average delivery time in one way or another to a particular country. Stores also provide this information when choosing a delivery method.

A clearer situation is with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out on the same day or in the next 3 days (if there are no problems at customs).

The delivery time for standard MGOs to Russia from the USA and European countries varies within the following time limits:

EMS departures - 7-14 days.
Registered parcels and parcels - 14-30 days (depending on the distance from the key centers of international mail exchange).
Simple packages and parcels - 18–40 days.
Average term delivery of parcels and parcels from China and Southeast Asia is about 21-40 days.

I was sent a parcel weighing 1 kg (for example), and according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is it connected with?

This is a very common situation when, after being exported to Russia, the package “loses weight” right up to 0 grams. It's just that some sorters are too lazy to weigh each IGO and enter this data into the tracking system.

The second option is sadder. If, at some stage of delivery or customs clearance, the parcel has sharply lost weight, then this may indicate the theft of the investment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have an appropriate certificate.

Parcel DHL Express, UPS, Fedex detained at Russian customs (sent to the store). For what reason?

The most common reason is exceeding the investment value limit for courier IGOs, which for Russians is 200 euros. You can read more about the features of the work of courier services in our articles:

Also some courier services organize delivery only to large cities of the Russian Federation and, if you are a resident of a small city on the periphery and do not have the opportunity to come to the company's office, then the parcel will be sent back.

My parcel ended up in another country. What should I do?

There are two possible reasons for this:

The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
The seller mixed up the tracking numbers or incorrectly provided the delivery address. This happens extremely rarely and here you should solve the problem directly with the seller.

The package was sent from the USA via USPS. What is it and where to track such parcels?

Packages sent by USPS can be tracked on the official USPS website or on our tracker.

Most Common USPS Statuses

Electronic Shipping Info Received - received information about the mailing in electronic form.

Shipment Accepted - accepted from the sender.

Arrived at Sort Facility - arrived at the sorting center.

Processed at USPS Origin Sort Facility - The mail item has been sorted at the receiving post.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because. the delivery location was closed. The recipient was given a receipt.

Processed Through Sort Facility - The postal item has left the sorting postal node in the direction of delivery (export to the country of destination).

Customs Clearance - transferred to customs.

Customs Clearance delay (Held in Customs) - the package is delayed at customs.

Customs clearance processing complete - customs clearance completed.

Delivered - delivered.

How do I know if a USPS mail item has left the US?

Most often, IGOs leave the United States when the following statuses are assigned:

Processed through USPS Sort Facility, JAMAICA, NY 11430
Processed through USPS Sort Facility, LOS ANGELES, CA 90009
Processed through USPS Sort Facility, CHICAGO, IL 60666
Processed through USPS Sort Facility, MIAMI, FL 33112
Processed through USPS Sort Facility, CHICAGO, IL 60688
or International Dispatch

Where can I get information about the work of the German Post Deutsche Post DHL and where can I track packages from Germany?

Detailed information about the work of the German state post and ways to track IGOs from Germany can be found in our

Shipping from England via Parcel Force. What is it?

Parcel Force is the Royal Mail's division of the Royal Mail. express delivery cargo. On the territory of Russia and the CIS countries Parcel departures Force are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.

Shipping method on eBay - International Priority Shipping to Russia. What does it mean?

In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the United States at the stage of delivery. More information is in our.

The online store has direct delivery to Russia (CIS countries) through Borderfree (FiftyOne). What is this company and where can I track the progress of my order?

Borderfree is an American logistics company that provides US stores with order delivery services for international customers. The company operates on a conventional sweat forwarder scheme, meaning it picks up orders from stores in its warehouses in the US and then forwards them to a customer outside the US. The company charges a fee for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company's website by order number and email address.

Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post

AT recent times many sellers on Aliexpress offer a choice of delivery via Swiss and Swedish postal operators. For many, this raises a logical question - what does China and Swiss Post have to do with it ?! The thing is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from China with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to the serious bans of the China Post, Hong Kong and Singapore on the shipment of Li-Ion batteries. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.

You can track on the Swiss Post website www.swisspost.ch and Sweden Post website www.posten.se

My parcel was lost (attachments are damaged, completely or partially missing). What should I do?

If the parcel was lost, you should contact your post office and write an application to search for the parcel.

In order not to become a victim of unscrupulous customs or postal workers and not to get a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices

What does the status “sent to airline” mean? How long will the parcel go after receiving the “sent to airline” status?

“Sent to airline” is the last status that a package can receive while in China. Once the package has received the status of “sent to airline”, it is no longer under the control of China Post. As a rule, the parcel arrives in the country of destination within 2-4 weeks from the date of receipt of the "sent to airline" status. Typically, the "sent to airline" status does not change until the package reaches its destination or is delivered to the recipient.

Be careful if more than 30 days have passed since receiving the “sent to airline” status, and you still have not received the package. Perhaps it was lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.

What does the “Import Security Scan” status mean?

If your package received the status “Import Security Scan” (“Checking packages received from abroad”), there are three options:

If the parcel was originally sent from outside of China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost package or a package that was delivered for a very long time.

What does the status “Import Customs Scan” mean?

If your package received the status “Import Customs Scan”, there are three options:

If the package was originally sent from China, and the LOCATION column shows a city in China, such as Beijing, Shanghai, etc., it means that the package was sent back to China from overseas. As a rule, the package is sent back to the supplier, and the recipient will receive it later if the supplier pays an additional shipping fee and sends the package again.
If the parcel was originally sent from China and the recipient's country is indicated in the LOCATION column, this means that the parcel was delivered to the customs of the country of destination and will be delivered to the recipient after customs clearance.
If the parcel was originally sent from outside of China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance.

What does the status “In Customs-Control warehouse” mean? How long will it take?

The status “In Customs-Control warehouse” means that the package is in a customs warehouse awaiting inspection before export or airmail.

What should I do if the status of my package does not change from the status of “Export Security Scan”, “Export Customs Scan” for a long time?

What does the status “Success find: 0 items!” mean? or “China Post has not received the parcel”?

If you have tracked the parcel by tracking number and the parcel status is “China post has not received the parcel” or “Success find: 0 items!” ("Result - 0 packages"), this means that the seller (supplier) gave you a non-existent (invalid) tracking number that is not assigned to any shipped package in the China Post database.

There may be several reasons:

The tracking number is wrong.
Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the package information.
The seller did not ship the items for some reason, such as "out of stock", but plans to ship at a later date.

To understand what the above three points are about, you need to know how the parcel tracking system by number works:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the package cannot be tracked until China Post assigns it this number. Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill in payment details. Many marketplaces such as ebay or Aliexpress require the seller to ship within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to send the goods, and by this number it will already be possible to track the parcel on the website within 48 hours after the actual date of dispatch.

What should I do if the status of my package is “Success find: 0 items!” or “China Post has not received the parcel”?

If you received the tracking number within 48 hours of shipping, you may need to wait two more days for the China Post database to update.
If you received a tracking number more than two days ago, you may need to contact the seller and check with him the actual date of dispatch and the actual parcel number. Tell the seller that you want to track the package by the number on the site site within 48 hours after sending, otherwise you will file a claim. As a rule, the seller gives a new tracking number, the actual date of shipment or the planned date of shipment, which can be checked later on the website.
If the seller again gives you incorrect shipping information or does not respond at all, you should file a claim with ebay, Aliexpress or Paypal and demand a refund. You can also leave negative feedback about the scammer after the refund.

What does the status “Export Security Scan” mean? How long will it take?

What does the status “Export Customs Scan” mean? How long will it take?

“Export Customs Scan” means that the package is ready for customs check. As soon as the customs check is over, the package will be sent to the airmail.

What does the status “Arrival at inward office of exchange” mean?

“Arrival at inward office of exchange” means that the package has been delivered to the customs office of the country of destination. As soon as customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the country of destination.

What does the status “Departure from outward office of exchange” mean? How much time will it take?

“Departure from outward office of exchange" means that the package is ready for customs inspection. Once the inspection is completed, the package will be sent to the airmail.

What do the statuses “NULL”,”PEK NULL”,”PVG NULL” ,”Opening” mean?

Some users, after searching on other sites, see that the sending status is “NULL” (“ZERO”),”PEK NULL” (“PEK NULL”),”PVG NULL”("PVG NULL") or “Opening" ("Opening" ) etc. In fact, these strange statuses are errors resulting from a mistranslation of the China Post database.

How to file a claim and demand a refund for an incorrect parcel number and a parcel that was not received?

Many recipients whose parcels are delivered by China Post often ask the following questions:

The tracker site informs that the parcel was returned to the seller, but he does not confirm receipt of the return and refuses to return the money, how can I get the money back?
The tracker shows that the parcel was returned to the supplier, or it gives the status "delivery failed". How do I get a refund from China Post?
The parcel status has not changed for more than 40 days, I still have not received the parcel, can I contact the seller or China Post about a refund?

The answers to these questions are almost the same:
China Post does not work with the recipient directly. China Post only accepts inquiries and claims from a supplier who has an original shipping receipt.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as soon as possible.

Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she is unable to provide such confirmation, the money will automatically be returned to the buyer.

How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called "dispute resolution center" or "claim center". You can file a claim for non-receipt of the parcel there. All detailed guides you will find on the website:

Is there any period when you can file a claim for non-receipt of a package?
YES. On ebay and paypal, you need to file a claim within 45 days after payment. On aliexpress, this period is 60 days.

What if I missed the claim deadline but still want a refund?
If you miss the claim deadline, then the only thing you can do is contact the seller. Big sellers with a lot of positive reviews are more likely to offer an option that suits you in exchange for a positive review. This will increase sales in their store.

What if I'm buying items from a site that doesn't have a "claims center" and I didn't pay with paypal?
Unfortunately, in this case, it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers on major marketplaces such as ebay, Aliexpress, Amazon, DX, etc., with high level protection of the rights of buyers.

If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.

If the trouble did occur and you paid for the purchase with a payment card, you can contact the bank and use the refund procedure - chargeback. The procedure is described in the article:

Parcel status from China Airlines, place PEK. What is it?

The PEK code has been assigned by the International Air Transport Association (IATA) to Capital International Airport (Beijing). This status means that the package has been sent from this airport to the country of destination.