How to choose the fastest queue in the store? What to do with long queues at the checkout in the store What it looks like

Privacy agreement

and processing of personal data

1. General Provisions

1.1. This agreement on confidentiality and processing of personal data (hereinafter referred to as the Agreement) is accepted freely and of its own free will, applies to all information that Insales Rus LLC and / or its affiliates, including all persons belonging to the same group with LLC "Insales Rus" (including "EKAM service" LLC) may receive about the User while using any of the sites, services, services, computer programs, products or services of "Insales Rus" LLC (hereinafter referred to as the "Services") and in during the execution of Insales Rus LLC of any agreements and contracts with the User. The User's consent to the Agreement, expressed by him in the framework of relations with one of the listed persons, applies to all other listed persons.

1.2. The use of the Services means the User's consent to this Agreement and the conditions specified therein; in case of disagreement with these conditions, the User must refrain from using the Services.

"Insales"- Limited Liability Company "Insales Rus", PSRN 1117746506514, TIN 7714843760, KPP 771401001, registered at the address: 125319, Moscow, Akademika Ilyushin St., 4, building 1, office 11 (hereinafter referred to as "Insales" ), on the one hand, and

"User" -

or individual who has legal capacity and is recognized as a participant in civil legal relations in accordance with the legislation of the Russian Federation;

or entity, registered in accordance with the laws of the state of which such person is a resident;

or an individual entrepreneur registered in accordance with the legislation of the state of which such person is a resident;

which has accepted the terms of this Agreement.

1.4. For the purposes of this Agreement, the Parties have determined that confidential information is information of any nature (production, technical, economic, organizational and others), including the results of intellectual activity, as well as information about the methods of implementation professional activity(including, but not limited to: information about products, works and services; information about technologies and research works; data on technical systems and equipment, including elements of software; business forecasts and details of proposed purchases; requirements and specifications of specific partners and potential partners; information relating to intellectual property, as well as plans and technologies related to all of the above) communicated by one party to the other party in written and / or electronic form, expressly designated by the Party as its confidential information.

1.5. The purpose of this Agreement is to protect confidential information that the Parties will exchange during negotiations, conclusion of contracts and fulfillment of obligations, as well as any other interaction (including, but not limited to, consulting, requesting and providing information, and performing other assignments).

2.Obligations of the Parties

2.1. The Parties agree to keep secret all confidential information received by one Party from the other Party during the interaction of the Parties, not to disclose, disclose, make public or otherwise provide such information to any third party without the prior written permission of the other Party, with the exception of cases specified in the current legislation, when the provision of such information is the responsibility of the Parties.

2.2. Each of the Parties will take all necessary measures to protect confidential information using at least the same measures that the Party applies to protect its own confidential information. Access to confidential information shall be granted only to those employees of each of the Parties who reasonably need it to perform official duties for the execution of this Agreement.

2.3. The obligation to keep secret confidential information is valid within the term of this Agreement, the license agreement for computer programs dated 01.12.2016, the agreement of accession to the license agreement for computer programs, agency and other agreements and within five years after termination their actions, unless otherwise agreed by the Parties.

(a) if the information provided has become publicly available without violating the obligations of one of the Parties;

(b) if the information provided became known to the Party as a result of its own research, systematic observations or other activities carried out without the use of confidential information received from the other Party;

(c) if the information provided is lawfully obtained from a third party without an obligation to keep it secret until it is provided by one of the Parties;

(d) if the information is provided at the written request of a public authority, other state authority, or local government in order to perform their functions, and its disclosure to these authorities is mandatory for the Party. In this case, the Party must immediately notify the other Party of the request received;

(e) if the information is provided to a third party with the consent of the Party about which the information is being transferred.

2.5. Insales does not verify the accuracy of the information provided by the User, and is not able to assess its legal capacity.

2.6. The information that the User provides to Insales when registering in the Services is not personal data, as they are defined in the Federal Law of the Russian Federation No. 152-FZ of July 27, 2006. "About personal data".

2.7. Insales has the right to make changes to this Agreement. When making changes in the current version, the date of the last update is indicated. The new version of the Agreement comes into force from the moment of its placement, unless otherwise provided by the new version of the Agreement.

2.8. By accepting this Agreement, the User acknowledges and agrees that Insales may send personalized messages and information to the User (including, but not limited to) to improve the quality of the Services, to develop new products, to create and send personal offers to the User, to inform the User about changes in Tariff plans and updates, to send marketing materials to the User related to the Services, to protect the Services and Users, and for other purposes.

The user has the right to refuse to receive the above information by notifying in writing to the e-mail address Insales - .

2.9. By accepting this Agreement, the User acknowledges and agrees that the Insales Services may use cookies, counters, other technologies to ensure the operation of the Services in general or their individual functions in particular, and the User has no claims against Insales in connection with this.

2.10. The user is aware that the equipment and software used by him to visit sites on the Internet may have the function of prohibiting operations with cookies (for any sites or for certain sites), as well as deleting previously received cookies.

Insales has the right to determine that the provision of a certain Service is possible only if the acceptance and receipt of cookies is allowed by the User.

2.11. The user is solely responsible for the security of the means chosen by him to access the account, and also independently ensures their confidentiality. The User is solely responsible for all actions (as well as their consequences) within or using the Services under the User's account, including cases of voluntary transfer by the User of data to access the User's account to third parties on any terms (including under contracts or agreements) . At the same time, all actions within or using the Services under the User's account are considered to be performed by the User, except for cases when the User notified Insales about unauthorized access to the Services using the User's account and / or about any violation (suspicions of violation) of the confidentiality of their account access.

2.12. The User is obliged to immediately notify Insales of any case of unauthorized (not authorized by the User) access to the Services using the User's account and / or any violation (suspicion of violation) of the confidentiality of their means of access to the account. For security purposes, the User is obliged to independently carry out a safe shutdown of work under his account at the end of each session of work with the Services. Insales is not responsible for the possible loss or corruption of data, as well as other consequences of any nature that may occur due to the violation by the User of the provisions of this part of the Agreement.

3. Responsibility of the Parties

3.1. The Party that violated the obligations stipulated by the Agreement regarding the protection of confidential information transferred under the Agreement is obliged to compensate, at the request of the affected Party, the real damage caused by such a violation of the terms of the Agreement in accordance with the current legislation of the Russian Federation.

3.2. Compensation for damages does not terminate the obligations of the violating Party for the proper performance of obligations under the Agreement.

4.Other provisions

4.1. All notices, requests, demands and other correspondence under this Agreement, including those including confidential information, must be in writing and delivered in person or through a courier, or sent by e-mail to the addresses specified in the license agreement for computer programs dated December 01, 2016, the agreement of accession to the license agreement for computer programs and in this Agreement or other addresses that may be specified in writing by the Party in the future.

4.2. If one or more provisions (conditions) of this Agreement are or become invalid, this cannot serve as a reason for termination of other provisions (conditions).

4.3. The law of the Russian Federation shall apply to this Agreement and the relationship between the User and Insales arising in connection with the application of the Agreement.

4.3. The User has the right to send all suggestions or questions regarding this Agreement to the Insales User Support Service or by postal address: 107078, Moscow, st. Novoryazanskaya, 18, pp. 11-12 BC "Stendhal" LLC "Insales Rus".

Publication date: 01.12.2016

Full name in Russian:

Limited Liability Company "Insales Rus"

Abbreviated name in Russian:

Insales Rus LLC

Name in English:

InSales Rus Limited Liability Company (InSales Rus LLC)

Legal address:

125319, Moscow, st. Academician Ilyushin, 4, building 1, office 11

Mailing address:

107078, Moscow, st. Novoryazanskaya, 18, building 11-12, BC "Stendhal"

TIN: 7714843760 KPP: 771401001

Bank details:

Introduction online cash register caused a mixed reaction in society, buyers and persons far from entrepreneurial activity, took the initiative of the state with enthusiasm, retailers, on the contrary, for the most part are outraged by the next, in their opinion, extortion, calling the introduction of online cash desks the last nail in the lid of the storm of small and medium-sized businesses.

The fact that small businesses against online cash desks became known from the very first days of amendments to the law of May 22, 2003 No. 54-FZ, which established the obligation to use new cash desks for most entrepreneurs and organizations. If earlier, the main part of special regimes, as well as those who provided services and issued strict reporting forms, were exempted from cash registers, then, with the amendments to this law, the obligation to use online cash desks extended to them. And this is not the only thing that causes outrage and protest against the introduction of new cash registers.

Pros:

• Decrease in the number of competitors due to the withdrawal from the market of small entrepreneurs and organizations;
• Easier and faster registration of cash registers than before;
• Employee control outlet;
• Reducing the number of tax audits.

Minuses:

• Significant costs for the purchase (modernization) and installation of the cash register;
• Establishing the obligation to use cash for those categories of taxpayers that were previously exempted from it;
• Unsettledness of some legal aspects related to work at the online checkout

Why were online checkouts introduced?

• Control over the revenue of individual entrepreneurs and organizations;
• Increasing the level of tax collection;
• Reducing the number of tax audits;
• Ensuring the interests of consumers;
• Controlling the prices of essential goods.

Why small business is against

• Cash registers are required to be used by those who were previously exempted from this obligation.

Starting July 1, 2018, organizations and individual entrepreneurs on an imputation, individual entrepreneurs on a patent, companies and entrepreneurs providing services to the public, online trading and vending business should switch to the mandatory use of online cash registers.

UTII and PSN

According to the moneymen and entrepreneurs on the patent, there is no point in switching to a new settlement procedure for the specified taxation regimes, because the tax is not tied to actual income, respectively, there will be no replenishment of the budget, in terms of taxes, at the expense of these entrepreneurs, but the costs for more part of entrepreneurs in and, especially those working in small towns and in the countryside, will noticeably hit their pockets, if they do not go bankrupt at all.

Accordingly, most of them will go into the shadows or stop their activities altogether.

E-commerce and vending business

Representatives of the Internet business, as well as entrepreneurs leading the vending business, also reacted negatively to the innovations.

The dissatisfaction of these groups of entrepreneurs is intensified by the lack of elaboration of the law, the lack of explanations on essential issues.

• Significant (refinement), installation and maintenance of new cash desks;

For the majority of small and medium-sized businesses, the costs of switching to online cash registers are quite significant, and for some they are completely unbearable.

In general, the purchase of a new cash register with a fiscal drive, its installation, the services of telecom operators and fiscal data will cost an entrepreneur, on average, 35,000 - 40,000 rubles. In the future, the annual maintenance of one cash desk will cost about 10,000 rubles. When the fiscal drive expires, it will be necessary to pay for its replacement, on average from 6,000 to 8,000 rubles.

For micro-businesses, such loads are significant, which will again lead to the departure of some businessmen into the shadows.

• Compressed and interruptions in the supply of equipment.

The constant interruptions in the supply of cash equipment, or even their absence, does not add positive to entrepreneurs, especially in small towns. Also, those who have already installed online cash registers note interruptions in work, the impossibility of obtaining expert advice on repair and troubleshooting on the new CCP.

Protesters' demands

The main requirements of individual entrepreneurs and organizations dissatisfied with the introduction of online cash registers are as follows:

• cancellation of online cash desks at all and return to the previous payment procedure;
• postponing the introduction of online cash registers for a later period of 5 to 10 years;
• exemption from cash registers for entrepreneurs and organizations on PSN, UTII providing services to the population, as well as those who were not previously required to apply cash register equipment;
• the introduction of incentives to cover at least part of the costs of installing new cash desks.

Measures taken by the protesters

1. Petitions

Despite the large number of dissatisfied, there are quite a few who want to openly declare their protest. Currently, several petitions are posted on the Internet containing the above requirements:

On the this moment this is the largest, in terms of the number of signatories, a petition against online cash registers. As of the end of June, the number of signatories is just under 4,400. This document will subsequently be sent to the business ombudsman, the Government, the State Duma and the Ministry of Economic Development.

• on the petition-president.rf website

This petition collected a little over 3,200 in total.

• on the website of the Russian public initiative.

The number of signatories of this document is a little over 2,000 rubles.

From July 2018, the transition must be completed by SMEs from the trade and catering sector that have employees and work on a patent tax system or use a single tax on imputed income (UTII). The last wave of the cash reform will take place in 2019 - individual entrepreneurs without employees will join it.

For the sale of goods or the provision of services without a cash register, the entrepreneur first faces a fine. Depending on the legal organization enterprise, it will be from 25 to 100% of the revenue received without the use of equipment. In case of repeated violation, companies face a 90-day ban on operations.

How prepared are companies for the new requirements?

According to Rosstat at the end of 2017, there are 5.308 million SMEs in Russia, including individual entrepreneurs. Thus, by July 2018, approximately 18% of such companies should switch to work with new cash desks, NAFI calculated. The survey showed that 42% of the participants in this stage of the reform fulfilled the requirements: 36% use online cash registers, another 6% use cash desks of both the old and the new model.

Online cash desk Evotor 10 (Photo: evotor.ru)

Every fifth company participating in the second stage of the reform (23%) planned to buy and install an online cash register during May, another third will do it no later than July 1. At the same time, among companies that are required to switch to online cash registers by July 1, a third (32%) stated that they do not plan to purchase an online cash register.

Why are companies in no hurry to install new cash registers?

Entrepreneurs are not ready to install new equipment, including because they do not know about such a law. Of those who do not yet use online cash registers, 15% have not even heard that it is necessary, NAFI found out. “Now the main task is to reach out to every entrepreneur and explain the progress of the reform, what exactly needs to be done,” Andrey Shubin, executive director of Opora Rossii, explained to RBC.

51% of companies obliged to install new cash desks from July 1, 2018, have a negative attitude towards the reform. Individual entrepreneurs are most dissatisfied with the reform - about 60% of them have a negative attitude towards it.

It is not clear to business why it is necessary to spend on new equipment and mass digitalization of all processes, Vladlen Maksimov, president of the Small Format Trade Association, explained. It is more difficult for small entrepreneurs to cover these expenses than for large networks: cash desks cost about the same for them, but the number of checks and purchases from small businesses is much less, Maksimov noted. Market participants surveyed by RBC estimated the cost of one cash desk at 20-30 thousand rubles.​

The expenses of entrepreneurs at the second stage of the reform are covered by a tax deduction in the amount of up to 18 thousand rubles. for each checkout. However, only 51% of entrepreneurs knew about the deduction at the time of the survey. In addition, more than half of the participants in the reform consider this measure insufficient. The expenses of a businessman include not only the purchase of the cash register itself, but also its maintenance: this technique never works perfectly.

All manufacturers offer cash registers below the tax deduction, Andrey Romanenko, the founder of Evotor, told RBC. The cheapest cash desks can only transfer data to the Federal Tax Service, he explained. At the same time, “smart terminals” provide, among other things, access to various applications, wallets, payment instruments, that is, they make business more advanced, Romanenko noted.

What problems did the cash reform already have? ​

The transition to new devices back in 2017 was accompanied by problems. Six months before the start of implementation, several large retailers that are members of the National Association of Network Trade (Chitai-Gorod, Ekonika, Henderson and others) asked the government to defer the mandatory registration of cash desks due to a shortage of fiscal drives. The Ministry of Industry and Trade refused to postpone them. Now there is no shortage, but it must be taken into account that most entrepreneurs are planning to switch to new equipment in recent days, Shubin noted.

During the first wave of reform, there were companies that imposed on sellers Additional services for the installation and maintenance of cash registers, Shubin said. It is important that now such companies cannot take advantage of the legal illiteracy of entrepreneurs, RBC's interlocutor added.

Faced with problems at the first stage and those who still installed the cash registers. At the end of December 2017, the largest retailers and gas station chains across Russia were unable to work due to a failure in online cash registers. The problem was related to a software bug in cash register equipment from Shtrikh-M JSC, one of the largest suppliers on the market. For example, the Magnit retail chain, which operates the largest chain of stores in Russia, lost 1 billion rubles due to this failure. revenue, according to the company itself.

How often did it happen that you ran into the store for a change, and when you went to the checkout, you saw a huge line? In such cases, you do not need to be upset. You just need to carefully study the queues and get in the right one. Online magazine Factinteres will help you choose a queue that will go faster.

Stand in line where customers have full shopping carts

At first glance, this advice sounds illogical. However, statistics say otherwise. Why is it necessary to stand in a queue where buyers have full baskets? Dan Meyer, researcher on the future of mathematics and technology, head of the academic department at Desmos, will help us answer this question.

Approaching the checkout, the cashier greets us, asks about the need to buy a package, breaks through the goods, calculates and says goodbye. Tasks without breaking through the goods take an average of 41 seconds. An average of 3 seconds is spent on each unit of punched goods.

Imagine that one person has 100 items in their cart. This customer will take approximately 6 minutes to serve. And in the next queue there are 4 people, 20 goods for each. It will take about 7 minutes to serve this queue. And imagine what the time difference will be if the queue becomes several times larger.

Go to the left box office

Some research suggests that a right-handed person (and most people are right-handed) is more likely to go to the right cashier than to the left. This is because most people are right-handed.

Choose female cashiers

No sexism, just statistics! Many studies show that a girl breaks through goods faster and does not waste time on unnecessary movements. By the way, if the girl-cashier likes to recommend goods or talk to customers during punching, then it’s still better to refuse this line.

Study customers and their shopping carts

When choosing a queue, you need to carefully examine the person and the goods inside his basket. For example, old man may delay the queue, because there may be difficulties in paying, looking at banknotes and speed of movement.

Look into the baskets of buyers from the queue. For example, a cashier will knock out 10 identical bottles of water much faster than 10 different bottles of water. Try to avoid customers whose baskets are filled with various vegetables, fruits, etc. Such goods require additional time for weighing.

Try to choose a queue that stands at several cashiers

Many studies show that the serpentine line (that's what this service method is called) is the most effective. That is why this method of service can be found at airports or banks. Such a system allows a person to get rid of unnecessary choice, because. Now you don't have to choose which queue to go to.

Unfortunately, large stores do not often take such a step to create a serpentine line. Why? Everything is simple. No store owner wants their store to constantly have a huge line stretching across the entire hall. Therefore, it is easier to create many parallel lines.

Don't get in the crooked line

Studies show that a curved line lasts much longer than a straight line. The fact is that the cashier simply does not see the scale of the accumulated queue and does not really accelerate. Therefore, such a queue often lasts longer. By the way, do not get in line if the cashier does not have the opportunity to see the entire line.

How to speed up the process?

• Try to lay out the goods on the tape with a barcode to the cashier
• When shopping for clothes, remove all tags and store hangers yourself.
• Divide products into groups. This will allow the cashier to serve you faster.

Finally, it is worth saying that most often we exaggerate the waiting time. Many studies confirm this. On average, we are wrong by 36%. So next time, follow the advice and calmly wait your turn.

Checkout queues are a real problem for many retail store owners. Customers complain, leave, abandon purchases without paying for them, and you can be sure: now they are unlikely to return to your store. But do not despair! The Internet magazine "Business.ru" gives several basic rules for "fighting" queues at a trade enterprise.

Losing patience: why are queues bad?

British researchers have calculated: the average resident of Europe spends on average about a year in store queues! Also, according to public opinion polls, more than 40% of modern buyers admit that it is the presence of a queue in a store that can be a good reason to “pass by” a trade enterprise and change their intention to make a purchase in it. AT modern society When each of us counts every minute of time, waiting in line is a heavy burden for each person.

Professional automation of goods accounting in retail. Tidy up your store

Take control of sales and track the performance of cashiers, outlets and organizations in real time from any convenient place with an Internet connection. Form the needs of outlets and purchase goods in 3 clicks, print labels and price tags with a barcode, making life easier for yourself and your employees. Build a customer base with a ready-made loyalty system, use a flexible discount system to attract customers during off-peak hours. Operate like a big store, but without the cost of specialists and server hardware today, start earning more tomorrow.

Almost 90% of the people surveyed admit that they prefer to avoid visiting stores where the number of customers standing in line seems to them to be significant. Competent business owner retail should be aware of the importance of having no queues in his store at all, or the accumulation of customers at the checkout or in departments should be minimal. Nine minutes in line is enough for the average customer to change their mind about making a purchase in the store! What follows from this? - If you want to lose your client - "save" the queue!

It turns out that a queue of three people is psychologically comfortable for any buyer, and anything more will cause negative reactions in customers. This means that any accumulation of buyers above the norm of three people requires intervention. A long wait at the checkouts causes complaints and dissatisfaction among customers, they leave the store without waiting for their turn and without paying for their purchases, which means you can be sure: a person who values ​​his time will not return to this store.

Queues always evoke negative associations for each of us, and since there will be fewer and fewer customers visiting your store due to constant queues, the loss of turnover will become more tangible and significant. Experts advise to calculate the optimal number of cash registers for customer service based on the calculation - one cash register for 150 square meters store area.

In order to competently “fight” the consequences - queues in retail store- first you need to understand the causes of their occurrence.

Reasons for queuing

An experienced marketer will be able to determine the reason for the formation of queues easily, since there are several main reasons.

• Poor quality of service

As you know, the biggest queues in stores appear in the evening, when most buyers rush to the stores to make the necessary purchases. It is during such hours that a significant number of customers accumulate at the cash desks, most of whom are in a hurry. A “sluggish” cashier can be seen with the naked eye: he is not interested in quick customer service of the store, he carries out all operations slowly, as if reluctantly. Naturally, visitors to your store will not be satisfied with the quality of such service, which means they will not want to come back here again. If the cashier of your store is elderly, then it is natural that he will serve customers more slowly than a young employee.

Also, the reason may lie in the fact that the cashier is a novice employee of a trade enterprise, and operations with a cash register have not yet reached automatism. To work at the checkout, it is necessary to choose stress-resistant employees who can work with any queue, can find a common language with each client, and fulfill all his requests. In any case, the speed of service at the checkout directly depends on the quality of the work of the cashier, and therefore this aspect should be given special attention. The slowness or fussiness of the cashier causes only irritation in store visitors, this should be avoided.

• Equipment failure

The reason for the slow customer service in the checkout area of ​​the store may lie in a malfunction or poor performance of equipment. For example, when a pos-terminal - a device for accepting plastic cards for payment - processes a request from a bank for a long time, then not only the owner of the card, but also all the store visitors standing in line have to wait for a “response”. Check the serviceability of the cash register, pos-terminal, barcode reader so that this technique does not “slow down” the customer service process.

• Incorrect technological layout of the checkout area

More than 15% of the time a customer spends in a store falls on the checkout area, which means that it should be as convenient as possible for visitors. To do this, it must be initially correctly designed, and the equipment - racks, showcases, cash register- must be correctly positioned. It is known that the flow of customers in the checkout area of ​​the store is always intense, the “turnover” is large, which means that the racks in this area must be stable so that customers cannot accidentally break or drop them. Take care of the comfort of finding customers in the checkout area - they should not be crowded, they should not be “squeezed” between the racks. If the store has a large crowd at the checkout, try to provide an air cooling system, especially during the hot season.

Comprehensive trade automation at a minimum cost

We take a regular computer, connect any fiscal registrar and install the Business Ru Kassa application. As a result, we get an economical analogue of a POS-terminal as in a large store with all its functions. We enter goods with prices in the Business.Ru cloud service and start working. For everything about everything - a maximum of 1 hour and 15-20 thousand rubles. for the fiscal registrar.

• Saving store space

Often, businessmen try to expand the retail space of the store by reducing the cash area. This should not be allowed, as this entails "pandemonium" at the box office, which means that even the "normative" three people in line from the outside will look like a crowd of people, which will certainly scare away visitors. Do not save on the checkout area of ​​your store, as the main thing is the comfortable stay of customers in it.

In order to minimize queues in your store, pay attention to all the above reasons for their occurrence, approach the solution of the issue in a complex way: change the layout of the checkout area, make the passage to it convenient, accessible, spacious; properly organize the work of service personnel, if necessary, conduct training or “educational” conversations and remember that it is the absence of a queue in front of the cash register that directly affects and contributes to the creation of good impression about the store and stimulates his desire to make a purchase.

How to deal with queues in the store?

1. Introduction of self-checkouts

We have already considered the benefits and significant positive effects of installing self-service checkouts in our article. Self-service checkouts: is it worth implementing? In general, experts recognize the effectiveness of this method of “fighting” queues in retail stores. By installing self-service checkouts along with regular checkouts, an entrepreneur will help to “heal” his trading enterprise from constant queues and crowds of customers. Of course, not every store visitor is ready to use the self-service checkout, most often the younger generation uses such modern technological capabilities. But there is no doubt that the “most in a hurry” of the buyers will not want to stand in line, but will prefer to pay for their purchases at the self-service checkout.

In addition, self-service checkouts are more compact and take up several times less space than traditional checkouts. They help to increase the throughput of the cash point, reduce queues during the so-called "peak hours" in the store.

2. Employee motivation

If the reason for the formation of queues in your trade enterprise lies in the sluggishness of cashiers and their unwillingness to quickly serve customers, do not rush to say goodbye to negligent employees, because it is not easy to find a good cashier today. The right decision here would be to properly motivate your employees to work at the cash register. For example, if the cashier does not see the difference between whether he serves 5 customers per hour or 20, then such an employee has no incentive to speed up the process of customer service.