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06.03.2021

A range of services for the maintenance and repair of cash registers

Company Cash Center carries out repair and maintenance of KKM in the city of Moscow. Our employees have developed an optimal range of services aimed at commissioning cash registers, maintaining it in working condition, as well as troubleshooting and repair. When drawing up a maintenance contract, we take responsibility for the selection of a cash register, the preparation of the necessary documentation, its registration with the Federal Tax Service, scheduled maintenance and repairs. If you conclude a service agreement, then the specialists of our center:

select for you the best version of the cash register, prepare everything for its registration, seal the new cash register or check the presence of a seal on the existing cash register;
prepare CMC for commissioning;
check the integrity of the device, as well as its mechanisms;
carry out cleaning from dust and dirt;
check the operation of the printer and its settings;
check the quality of transmission of characters and symbols on the display;
carry out maintenance of the software installed for the purpose of transferring information between the computer and the cash register;
will reveal the level of wear of the battery and restore its capacity.

All said works will be carried out within the terms established by the contract at a time convenient for you. Regular maintenance and adjustment of the cash register will allow specialists to timely identify malfunctions and wear of mechanisms, and, accordingly, prevent breakage of cash registers.

The cost of services for the maintenance of cash registers is low and varies depending on the list of works and the quantity cash registers In the organisation. Flexibility of conditions will allow each company to choose the best service option.

We, Fiji-Service LLC, are the ASC (accredited/authorized service center) of all major CCP manufacturers.
According to the requirements of most manufacturers cash register service must be carried out in accordance with the ETD (Operating Technical Documentation).
Responsibility for the timely maintenance of the KCM and repair is borne by the User of the KCP.

To service the CCP, the manufacturer recommends contacting the ASC, since regular qualified maintenance
will allow maintaining the operability, safety and reliability of the operation of cash registers in accordance with the parameters set out in the ETD.
Failure to comply with the conditions for conducting periodic serviceability checks, maintenance and repair entitles the manufacturer and (or) ASC to limit the warranty period and (or) refuse the user to repair the CCP free of charge.

As part of the Maintenance Agreement (MS), we:

We carry out warranty / non-warranty repairs
Technical support 24/7
We control the transfer of data to the OFD
A full range of services for registration, configuration and training
Timely replacement of the fiscal drive
We carry out field maintenance work on the maintenance of the online cash register
We work under a contract for the maintenance of KKM
POS software update

if there is a technical possibility, we connect the CCP to the manufacturer's electronic service, which allows us to remotely and, accordingly, promptly resolve a lot of issues related to the operation of the CCP.

Advantages of CCP service in Fiji-Service:

The works and services listed above are carried out professional specialists highly qualified, owning the latest technological advances in the field of servicing cash registers, periodically undergoing training / retraining on the basis of the manufacturer;

We have the necessary tools and equipment designed to properly and quickly carry out the work and provide the services listed above;

We have the latest information on the maintenance and repair of CCP;

We have the opportunity to promptly contact the manufacturer in case any additional information is needed;

We use original spare parts backed by the manufacturer's warranty and have them in stock.

Authorized service center Dialog-Universal provides services for technical support and repair of cash registers. Our managers will assist in choosing a cash register that meets the specifics of your company, the specifics and requirements of the business (organizational form and applicable taxation systems), prepare a CCP technical support agreement and select the most convenient mode of such service for you in accordance with the Service Level Agreement.

Among our advantages over other companies is a full range of services for the maintenance of cash registers (CCT), 1C: Franchisee status and extensive experience. The purpose of our ASC is to provide the highest quality and comfortable service, as well as qualified advice on all issues related to the operation of cash registers. The masters of our technical service center are real professionals who have not only a wide range of special knowledge, but also sufficient practical experience.

Maintenance of online cash registers, fiscal registrars and smart cash registers is carried out by specialists of the authorized service center DIALOGUE-UNIVERSAL on behalf of manufacturers of cash registers with preservation of factory warranty obligations.

ASC KKT has the necessary spare parts, special equipment and tools, and most importantly - qualified specialists. Service and repair work is carried out on site or in our workshop. The replacement of the fiscal drive (FN) is made on the day of the appeal.

Employees of the TsTO KKT will provide you with qualified assistance in registering cash registers in the personal account of the taxpayer on the website of the Federal Tax Service.

Frequency of maintenance of cash registers

The maintenance schedule is different for different kind equipment and needs of your enterprise. We offer options for monthly and quarterly maintenance of cash registers, depending on the load and complexity of the equipment used.

In some cases, annual office maintenance is practiced, when the CCP owner independently brings equipment for maintenance to our service center.

The list of works includes: external inspection of equipment, testing the level of performance of all units and blocks of equipment, checking the correctness, clarity and completeness of displaying on cash receipt the necessary details. In addition, when carrying out maintenance of cash registers, the specialist will definitely clean and lubricate the mechanical components, after which he will check the installed version of the software, install visual control tools. The final stage works - sealing the case of the cash register and filling in the necessary documentation.

Technical support of cash register equipment includes:

scheduled preventive work
diagnostics and testing
software upgrade and update - cash register (front-office)
cleaning of external surfaces
cleaning and lubrication of components and mechanisms with partial disassembly of the device
warranty and post-warranty small, medium, overhaul
commissioning, registration, registration and deregistration in tax office
consultations of cashiers-operators on work with the cash register and the cash program

Terms of technical support vary
:

Technical support time (8 hours a day on business days / 12 hours a day on business days / 12 hours a day on business days and weekends / 24/7 service without days off and holidays);

Response time to the Customer's request (the time during which the request is transferred to the direct executor, who resolves the issue remotely or travels to the scene of the incident);

Incident localization time (time spent on restoring the operability of equipment, software or connecting equipment from a replacement fund);

Additional options (providing a replacement fund, delivery of equipment to a service center for repair and from repair, on-site repair at the Customer, delivery of consumables and accessories).

Tariffs for technical support, service and repair of cash registers

Tariff plan technical support contracts	"Zero Doubt"	Economy	"Autonom"	"FR"	"Complex"
Equipment			autonomous cash desk	fiscal registrar	fiscal registrar, computer, keyboard, Barcode Scanner, money box, cash register software 1C, Frontol, Stroke:Cashier
Monthly payment
Quarterly fee
Annual payment
Total payment per year
Services under the contract
Monthly Maintenance
Quarterly Maintenance
Fulfillment of warranty obligations under the warranty of the CCP manufacturer
Provision of a service center guarantee for all CCP units for the entire period of operation
Telephone consultations in the mode " hot line» and information service on the application of CCP
Connecting CCP: Connecting to a computer and setting up a computer-KKT connection; Connecting to a computer and setting up a barcode scanner; Cash drawer connection; Connecting cash register to 1C, Frontol, Stroke: Cashier.
Incident response time, working hours
Maximum repair time
Departure of a specialist for diagnostics, adjustment and repair of CCP
Delivery of a faulty CCP to the SC for repair and delivery of the CCP to the installation site after repair
Equipment repair and adjustment works
Troubleshooting on site
Diagnostics of the communication channel with OFD, setting up communication with OFD
Easy repair in the center
Average repair in SC
Repair difficult in the center
Spare parts at the expense of SC
Updating the system software of the KKT (flashing the system board)
Price list setting up to 100 items
Registration / re-registration / deregistration of cash registers with the Federal Tax Service
Adding a cash register to the LC of the Federal Tax Service, receiving a notification of the assignment of a registration number of a cash register
Scheduled replacement of the fiscal drive (13 months / 36 months)
Training to work with CCP in the office of the SC
Qualified EDS for registration of cash registers and OFDs

Registration / re-registration of cash registers with the Federal Tax Service is carried out at the office of the SC and includes:

connection of CCP to the Internet (if technically possible)
assistance in registration / re-registration of cash registers in the personal account of the Federal Tax Service
programming of internal tables of CCP settings
programming up to 3 products to the CCP database
entering registration data into the cash register and setting up communication with the OFD
Registration of cash registers in LK OFD

Planned replacement of FN (fiscal drive):

Departure of a specialist at the place of installation of CCP
Physical change of the fiscal drive
Connecting CCP to the Internet (if technically possible)
Assistance in registration / re-registration of cash registers in the personal account of the Federal Tax Service
Re-registration of cash registers in LK OFD

Simple repair - repair by software or firmware
Medium repair - repair by replacing units and blocks
Complicated repair - hardware repair of units and blocks

Explanation of abbreviations:
KKT - cash register equipment
stand-alone cash register - cash register, carrying out settlements without the use of a computer
fiscal registrar - CRE, performing calculations using a computer
SC - service center, an organization authorized by the CCP manufacturer to carry out work on technical support, maintenance and repair of CCP
Specialist - employee of the SC
FTS - Federal Tax Service
LK FTS - Personal Area the owner of the CCP on the site nalog.ru
OFD - Fiscal Data Operator
LK OFD - personal account of the CCP owner on the OFD website

Tariff "Standard"

The Standard tariff includes the following services:

repair of CCP at the installation site
collection/return of the CCP to the service for repair if it is impossible to fix the problem at the installation site
participation in the loyalty program

700 r. per month

1785 p. (595 rubles / month) service for over a year
1575 p. (525 rubles / month) service for over 2 years

6 months

630 rubles per month

3213 r. (535.5 rubles / month) service for over a year
2835 r. (472.5 rubles / month) service for over 2 years

12 months

560 r. per month

5712 r. (476 rubles / month) service for over a year
5040 r. (420 rubles/month) service for over 2 years

Tariff "Economy"

The "Economy" tariff includes the following services:

remote maintenance of cash register
telephone consultations on any issues related to the operation of CCP

500 r. per month

6 months

450 r. per month

Loyalty program is not valid for this tariff

12 months

425 r. per month

Loyalty program is not valid for this tariff

Diagnostics of KKM

Bring your cash register to our CCM center for diagnostics! Diagnostics will allow you to determine the life of the cash equipment, possible malfunctions, assess the technical condition of the cash register.

Diagnostics

One-time diagnostics in our service or with a visit to the client

Why do you need maintenance online KKM (service contract)?

Technical cash register service (KKM service ) is produced by our technical service center ().

Without a contract for the maintenance of a cash register with the central heating service, you will not be registered with the tax office. In the event of a breakdown of the cash register, our CTO will carry out KKM repair. In accordance with the legislation of the Russian Federation, the CTO will repair the KKM within 36 hours. The IFTS and the supplier of KKM are notified about the repair of KKM. A mark is made in the passport of the cash register.

As part of the agreement, there is a quarterly mechanic's departure CTO for maintenance of the online cash register, so that it does not break at the most inopportune moment. The mechanic of our CTO will come to you himself, where he will conduct an external inspection of the cash register, check the correctness of the required details displayed on the check, test your device and seal the JOURNAL of "call accounting technical specialists and registration of completed works.

If it is necessary to replace the FN due to the expiration of the due date, the Contractor replaces it, while the Customer provides a new FN for replacement, or pays the Contractor its cost according to the invoice. In the event that the FN is out of order before the due date is completed, the Contractor, on its own, transports the FN for diagnostics to the manufacturer. If, as a result of diagnostics by the manufacturer, it is established that the case of failure of the FN is recognized as warranty, the Contractor shall replace the FN. If, as a result of diagnostics by the manufacturer, it is established that the case of failure of the FN is not recognized as warranty, the Contractor replaces the FN without additional payment for the replacement service, but the Customer pays the Contractor the cost of the new FN according to the invoice. After the replacement of the FN, the re-registration of the CRE in the tax office, the conclusion of an agreement with the OFD and the fiscalization of the cash desk is carried out by the Customer, or by the Contractor for a fee according to the invoice.

2 If the necessary spare parts are available, the repair is carried out within an hour after the delivery of the CCP for repair. At the same time, in the event of a warranty repair, the Customer does not pay the cost of the parts and spare parts necessary for replacement; in the event of a non-warranty repair, the Customer additionally pays the cost of parts and spare parts necessary for replacement. Non-warranty repair of CCP is carried out after payment of the cost of parts and spare parts necessary for replacement, or, by agreement with the Contractor, the cost of parts and spare parts necessary for replacement is paid when issuing the CCP after the repair.

3 The cost of the Contract includes pickup and delivery of CCP for repairs within the Moscow Ring Road. The collection of cash registers outside the Moscow Ring Road is paid additionally, the amount of the additional payment is agreed individually. If the number of Customer's requests for pickup and delivery of CCP and emergency departure of an engineer exceeds the number stipulated by this Agreement, then additional emergency departures of an engineer and pickup and delivery of CCP for repairs are paid by the Customer separately in excess of the cost of the contract at the rate: within the Moscow Ring Road - 1,000 rubles. for the departure, then the MKAD - the cost of the engineer's departure or the collection and delivery of the CCP for repair is agreed with the Customer individually before the departure of the engineer or courier.

4 An emergency departure of an engineer is carried out within 8 working hours after receiving an application from the Customer. The cost of the Agreement includes an emergency departure of an engineer within the Moscow Ring Road. Departure of the engineer outside the Moscow Ring Road is paid additionally, the amount of the additional payment is agreed with the Customer individually before the departure of the engineer.