Rostelecom contract reached the provision of Internet services. Rules for the provision of communication services by OJSC Rostelecom to legal entities General Provisions. How to terminate the contract with Rostelecom and return the equipment

Approved by the President of OJSC Rostelecom
Rules for the provision of communication services by OJSC Rostelecom legal entities
1. General provisions

1. 
   Scope and regulation
   1. 
      The Rules for the Provision of Communication Services by OJSC Rostelecom to Legal Entities (hereinafter referred to as the Rules) have been developed in accordance with Civil Code of the Russian Federation, the Federal Law "On Communications", other current legislation of the Russian Federation and regulate the relationship between the Subscriber and the Operator in the provision of communication services provided for in the Agreement.
   2. 
      These Rules are an integral part of the Agreement and the Subscriber, having concluded the Agreement, agrees to their terms.
   3. 
      If a separate agreement of the Parties establishes other conditions for the provision of the Operator's Communication Services than those provided for by these Rules, the rules of a separate agreement shall apply.
   4. 
      Communication services are provided by the Operator in accordance with the current legislation of the Russian Federation, the Rules for the provision of communication services and on the basis of licenses for the provision of the corresponding type of communication services. Details of the Operator's licenses are posted on the OJSC Rostelecom website rt.ru (Media Registration Certificate No. ФС77-38643) and in the places of work with Subscribers:

Intrazonal telephone communication services	№ 86466	Issued by Roskomnadzor	04.10.2002 – 16.02.2016
Local telephone services, with the exception of local telephone services using payphones and public access facilities	№ 86464	Issued by Roskomnadzor	04.10.2002 – 27.01.2016
Long-distance and international telephone communication services	№ 29777	Issued by the Ministry of Communications of the Russian Federation	12/11/2003 to 12/11/2013
Telematic communication services	№ 86475	Issued by Roskomnadzor	05/15/2007 to 02/16/2015
Communication services for cable broadcasting purposes	№ 86459	Issued by Roskomnadzor	05/06/2011 to 03/26/2016
Communication services for data transmission, with the exception of communication services for data transmission for the purposes of transmission of voice informatization	№ 86473	Issued by Roskomnadzor	05/15/2007 to 01/27/2016
Communication services for data transmission for the purposes of transmission of voice information	№ 86474	Issued by Roskomnadzor	05/25/2006 to 05/25/2016

1.2. Concepts and definitions

For the purposes of these Rules, the following concepts and definitions are used:

"Act of delivery and acceptance of the rendered Services" means a formalized document confirming the proper provision of the Services to the Subscriber and signed by authorized representatives of both Parties to the Agreement.

"Subscriber"- a legal entity with which the Contract is concluded when a subscriber number (numbers) and/or a unique identification code is allocated for these purposes;

"Subscriber Device" ("Subscriber Equipment")- in the legal possession of the Subscriber technical means, including software that provides the Subscriber with access to the Operator's Services by connecting this device (equipment) to the Operator's Communication Network.

"Contract for the Provision of Communication Services (the "Contract")- an agreement between the Operator and the Subscriber, according to which the Operator undertakes to provide the Services to the Subscriber, and the Subscriber undertakes to accept and pay for the Services rendered to him.

"Supplementary agreement"- any and every additional agreement, which is an integral part of the Agreement, in accordance with which the Parties make changes and additions to the Agreement in terms of the list of Services provided by the Operator, the Tariff plan used, the terms of rendering and other essential terms of the Agreement.

« Personal Area» - is an automated self-service interface for users of communications services of OJSC Rostelecom, located on the corporate website of OJSC Rostelecom, or on local sites of macro-regional branches of OJSC Rostelecom, allowing users to independently control the state of the account, order details by telephone, telematic communication services and services data transmission networks, view the list of invoices issued and payments made, gain access to additional services of OJSC Rostelecom, and perform other legally significant actions. Organization of Subscribers' access to the Personal Account is carried out if there is an appropriate technical capability of OJSC Rostelecom.

"Operator"- Rostelecom".

« Reporting period" means the period of one calendar month in which the relevant Services were provided.

"Rules"- this document, as well as annexes, additions and amendments to it.

"Rules for the provision of communication services"– Rules for the provision of local, intrazonal, long-distance, international telephone services, approved by Decree of the Government of the Russian Federation No. 310 dated May 18, 2005, Rules for the provision of communication services for data transmission, approved by Decree of the Government of the Russian Federation No. 32 dated January 23, 2006, Rules for the provision of telematic communication services, approved by Decree of the Government of the Russian Federation No. 575 of September 10, 2007, Rules for the provision of communication services for the purposes of television broadcasting and (or) radio broadcasting, approved by Decree of the Government of the Russian Federation No. 785 of December 22, 2006.

« Billing period» - a calendar month starting immediately after the Reporting Period.

"Parties"- Subscriber and Operator, referred to jointly.

"Communication Network of the Operator" ("Communication Network")– a technological system that includes the means and communication lines necessary for the provision of Communication Services to Subscribers on the basis of the relevant licenses.

« Rate" means the price at which the payment for the rendered Service between the Parties takes place.

"Tariff plan"- a set of price conditions under which the Operator offers to use one or more communication services.

« Service" means each of the communication services provided by the Operator to the Subscriber in accordance with the terms of the Agreement.

The Parties use the concepts and definitions given in this article when interpreting these Rules and the Agreement.
2. Procedure and conditions for concluding, amending and terminating the Agreement

2.1. Conclusion of the Agreement

2.1.1. Communication services are provided on the basis of the Agreement concluded between the Operator and the Subscriber.

2.1.2. The Agreement is signed in two copies, having equal legal force - one for each of the Parties.

2.1.3. These Rules are an annex and an integral part of the Agreement, posted on the Operator's website, at the points of provision of services and places of work with the Operator's Subscribers.

2.1.4. The use of the Operator's Services means the unconditional consent of the Subscriber with these Rules.

2.1.5. The Services are rendered by the Operator to the Subscriber subject to technical feasibility.

2.1.6. At the request of the Subscriber, the contract can be concluded for a certain period. If the Parties have not agreed in writing on the condition of the term, the Agreement is considered concluded for an indefinite period.

2.2. Amendment and addition to the terms of the Agreement

2.2.1. All changes and additions to the Agreement are made in writing, by agreement of the Operator and the Subscriber, by concluding Additional Agreements to the Agreement or drawing up other documents in the form established by the Operator, with the exception of changes and additions made by the Parties unilaterally in accordance with these Rules or legislation RF. When the Agreement is amended, the rights and obligations of the Parties shall be deemed changed from the moment the relevant Supplementary Agreement is concluded, or, in the event of a unilateral amendment of the Agreement, from the moment the authorized Party takes the relevant actions aimed at changing the Agreement.

2.2.2. Amendments to the Agreement in terms of the list of Services provided or Tariff Plans are carried out by concluding an Additional Agreement between the Parties (change tariff plan for local telephone services is carried out at the written request of the Subscriber), and if the Operator has the technical capability - interactively, through the Personal Account

2.3. Termination/termination of the Agreement

2.3.1. The Agreement may be terminated at any time by agreement of the Parties.

2.3.2. Subject to payment for the Services rendered, the Subscriber has the right at any time, subject to the requirements of clause 3.3.5 of the Rules, to unilaterally terminate the Agreement by filling out an application for unilateral termination of the Agreement and sending the application to the Operator. The date of acceptance of the application by the Operator is the date of termination of the Agreement.

2.3.3. The Operator has the right to unilaterally terminate the Agreement if the Subscriber does not eliminate the violation of the requirements established by the Federal Law "On Communications", the Rules for the Provision of Communication Services or these Rules (including in case of non-payment for the Services) within 6 (Six) months from the date of receipt by the Subscriber notification of the Operator in writing about the intention to suspend the provision of the Services.

2.3.4. In case of termination of the Subscriber's right to own and use the premises specified in the Agreement, in which the equipment for the provision of Services is installed, the Agreement with the Subscriber shall terminate.
3. Rights and obligations of the Parties

3.1. The operator is obliged:

3.1.1. Provide Services to the Subscriber in accordance with the legislation of the Russian Federation, licenses, the Agreement, these Rules.

3.1.2. Eliminate malfunctions that prevent the use of the Services, at the request of the Subscriber, taking into account technical capabilities within the time limits established by applicable regulations, and eliminate malfunctions that have arisen through the fault of the Subscriber, taking into account technical capabilities for an additional fee, in accordance with the current Operator's Tariffs.

3.1.3. Notify the Subscriber about the change by the Operator of the Tariffs for the Services within the time limits and in the manner prescribed by the current legislation and the Agreement.

3.1.4. When connecting to the Services, the Operator is obliged to send to the Subscriber 2 (two) copies of the Certificate of commencement of the provision of services within 3 (three) business days from the date of signing by the Parties of the Agreement. The date of commencement of the provision of the Services is the date specified in the relevant Statement of commencement of the provision of services.

3.1.5. Before the 5th (fifth) business day of the Settlement Period, send to the Subscriber the Certificate of Acceptance of the Services Rendered, signed on its part, in two copies.

3.2. The operator has the right:

3.2.1. By notifying the Subscriber, suspend the provision of Services to him in case of violation by the Subscriber of the requirements related to the provision of these Services and established by the Federal Law "On Communications", other regulatory legal acts and the Agreement, including violation of the terms of payment for the Services rendered to the Subscriber and the obligations provided for in clause 3.3 .nine. of these Rules, until the violation is eliminated or documents confirming the payment to the Operator of the cost of the Services rendered (in the event that the suspension of the provision of the Services was caused by a violation of the terms of their payment) are provided.

3.2.2. Make proposals for changing the Agreement, connecting the Subscriber to new Services by posting an offer on the website of Rostelecom OJSC www.rt.ru or in other ways mass media, or sending a written notice to the Subscriber on invoice forms or by other means. The Operator has the right in the placed offer to establish the procedure for the Subscriber to accept the Operator's offer to amend the Agreement, connect new (additional) Services. The performance by the Subscriber of the actions provided for in the offer confirms the conclusion between the Operator and the Subscriber of an additional agreement on changing the terms of the Agreement.

3.2.3. Independently establish and/or change the Tariffs for the Services, subject to notifying the Subscriber at least 10 (ten) days in advance of the introduction of these changes by posting the relevant information on the website of OJSC Rostelecom www.rt.ru or in other mass media or directions notice in any other acceptable way. The Operator has the right to additionally notify Subscribers about the introduction of changes by posting information about the change on invoice forms, at the places of work with Subscribers, as well as using electronic, facsimile, written messages, etc.

3.2.4. Require the Subscriber to fulfill obligations under the Agreement, incl. unfulfilled monetary obligations to the Operator, transfer (assign) to third parties the right to demand the fulfillment of these obligations with the provision by them of the information necessary for this about the Subscriber and his obligations. In this case, the consent of the Subscriber is not required for the transfer (assignment) to a third party of the specified right of claim from the Subscriber.

3.2.5. Transfer information about the Subscriber to the operators of interacting communication networks for the purposes of mutual settlements for the Services and consideration of claims.

3.2.6. Suspend the provision of the Services under the Agreement if the Subscriber uses subscriber numbers or dedicated means of communication to provide the Services to third parties.

3.2.7. Demand reimbursement by the Subscriber for losses (in the form of lost profits) for the period of forced suspension of the provision of the Service, which arose due to damage and / or downtime of the Operator's equipment due to the fault of the Subscriber, based on the Tariff for the relevant Service in proportion to the time of suspension of its provision.

3.2.8. Demand reimbursement of the full cost of restoring the Operator's equipment in case of damage due to the fault of the Subscriber, and in case of failure to return the equipment by the Subscriber - full payment of the cost of the equipment.

3.2.9. Provide (send) to the Subscriber information, including advertising, about the Operator's Services, methods and conditions for their provision and order in accordance with the requirements of applicable law.

3.3. The subscriber is obliged:

3.3.1. Pay for the Services in full and within the terms specified in the Agreement, in accordance with the Operator's Tariffs in force at the time of provision of the relevant Services.

3.3.2. Notify the Operator in writing of the termination of the Subscriber's right to own and/or use the premises in which the Subscriber's user (terminal) equipment is installed specified in the Agreement, of a change in the registration address specified in the Agreement, postal address, the trade name of the Subscriber, within a period not exceeding 60 calendar days from the date of the relevant changes. Notify the Operator in writing of a change in the delivery address of bills, invoices within 3 days from the date of its change, or (if technically possible) through the "Personal Account".

3.3.3. Notify the Operator of all cases of communication interruptions in the Services provided to the Subscriber.

3.3.4. AT work time ensure unhindered access of the Operator's employees, who have presented the appropriate certificate, to perform the work necessary to fulfill the Contract, as well as to inspect, repair and Maintenance facilities, structures, communication lines in the premises, as well as on land plots owned and (or) used by the Subscriber. If it is necessary to carry out work on organizing an access line, ensure that the necessary permits and approvals are obtained from the owner of the territory (premises) where the Operator’s equipment and/or the Subscriber’s equipment is located, for cable laying, cable duct construction and cable entry, as well as for placement and power supply of the Operator's equipment.

3.3.5. In the event of a unilateral full (partial) refusal to perform the Agreement, notify the Operator in writing before the expected date of disconnection of the Service, as well as pay the Operator the cost of the Services provided in the amount provided for by the Operator’s Tariffs in force at the time of their provision. Payment must be made by the date of the respective refusal to perform the Agreement specified in the notice, but not less than by the date of receipt by the Operator of the above notice.

3.3.6. Prevent unauthorized connection to the network of user (terminal) devices and other terminal equipment, connection to other subscriber lines, as well as unauthorized connection to the telecommunication network of user (terminal) devices with allocated subscriber numbers in excess of the number specified in the Agreement, the relevant Supplementary Agreements.

3.3.7. Do not allow the use of communication facilities to deliberately create conditions for other subscribers that make it difficult to use the Services, as well as interfere with the normal functioning of the communication network.

3.3.8. Do not use a user (terminal) device and (or) a dedicated subscriber number to provide Communication Services to third parties, including by organizing gateways for access to a communication network, IP telephony, etc.

3.3.9. Use only certified hardware and licensed software when receiving the Services.

3.3.10. Within 3 (three) business days from the date of receipt, provide the Operator with a signed Service Start Certificate or provide a reasoned refusal. If within the above period the Service Start Certificate signed by the Subscriber or a reasoned refusal is not received by the Operator, then the date specified in the Service Start Certificate is considered to be the date of commencement of the Services provision. In case of receipt of a reasoned refusal, the Parties draw up a bilateral act with a list of necessary improvements and an indication of the deadlines for their implementation.

3.3.11. When concluding the Agreement, familiarize yourself with these Rules and the Tariffs/Tariff Plans of the Operator.

3.3.12. Within 10 (ten) working days from the date of receipt, provide the Operator with a signed copy of the Acceptance Certificate for Services Rendered.

3.3.13. Not to take actions knowingly aimed at disrupting the normal functioning of the Operator's equipment, at obtaining unauthorized access to the equipment or the Operator's Communication Network.

The form of the Agreement on the provision of communication services, together with the details of the operator, the rules for the provision of communication services, is available for review on the operator's website and is available at the link http://www.onlime.ru/abonents/documents/.

The appearance of the contract form looks like this:

It is important to note that the filling of the Agreement takes place in the subscriber department or service centers of the operator by a potential subscriber personally, or by an authorized person in the presence of a power of attorney to conclude an agreement in Rostelecom. In any case, the individual applying is required to provide a passport.

When filling out, in addition to passport and registration data, the necessary options for providing additional ones are marked with a checkmark.

Before you go to conclude an Agreement with Rostelecom, we recommend that you thoroughly study the Rules for the provision of services Communications PAO Rostelecom to individuals. By the way, there are repeated references to them in the contract form itself, printed in small print at the bottom of the document. Let change shape standard contract you are not able to, but you can always show yourself as a legally competent person, and, if necessary, demand that a protocol of disagreements be drawn up for the contract being concluded, in which disputable points can be taken into account.

Equipment rental

Usually, providers arrange various promotions for the shareware provision of equipment, which is of great interest to potential clients. And in combination with "tasty" tariffs, it seems not realistic at all to refuse.

When renting equipment, do not forget to require the execution of an equipment transfer and acceptance certificate as an addition to the main Agreement.

In the future, if you decide to terminate the contract, you will have to return the equipment to the operator. And, if the acceptance certificate is missing, you will have to compensate the cost of the equipment in full

Please note that if you canceled the services of Rostelecom and did not return the equipment, then the rent will still continue to accrue to you, but not at the rates of the promotion, but at the base rate.

Number of contract

An important point to remember is the contract number or, otherwise, the personal account. It will come in handy when making payments for the Internet both at stationary payment acceptance points and on-line payments or using payment terminals. If you only use your home phone, you do not need to remember the contract number, just remember the phone number

You can find out the contract number by going to the official website http://www.rostelecom.ru/, selecting your region in the upper right corner of the page and only then, entering your Personal Account after entering the login and password provided by the operator when connecting, in the settings you will see the desired a combination of 14 digits (circled in the figure)

If you are not an Internet subscriber, you will be able to see your personal account in the monthly receipt sent to you.

Public offer agreement

Typically, contracts are concluded as follows: one party sends an offer to conclude an agreement, and the other party, in case of agreement with the terms, signs the contract. But not always counterparties can be in the same place at the same time to conclude an agreement. Plus, the operator (in our case, Rostelecom) can offer the conclusion of an agreement or annexes to it at the same time to an unlimited number of subscribers by publishing the text of the proposal on its official website or in the media. This is the offer.

The contract is concluded by mutual expression of the will of the counterparties, when the person who received the offer, by his specific actions (registration on the site, making a payment, etc.) accepts his consent.

This should be taken into account when preparing a claim for filing a lawsuit against Rostelecom, if such a need arises and the Agreement or its Addenda were previously accepted.

More information about Rostelecom's offers can be found on the operator's official website https://moscow.rt.ru/service/srvhometel/tel_dictionary/doc_tel.

Starting cooperation with Rostelecom, each client signs an agreement. This is how an agreement is concluded for any service, whether it be television, mobile communications or the Internet. To refuse them, you need to write a statement about the termination of the relevant contract. This material provides full list documents and ways in which this can be done.

Application for termination of the contract

First, a valid client of the company needs to download to terminate the contract. Open the downloaded document in a text editor and see the following:

The position and surname of the person to whom it is addressed are already entered in the "header" of the application. The user needs to indicate his full name and enter the following information in the empty fields:

• from what date he refuses the services of the company;
• contract number (can be found in the document that you signed at the time of concluding the agreement with Rostelecom);
• reasons for refusal;
• date and signature.

Before taking the document to the service provider, it is necessary to pay in full. Re-read the previously signed contract and make sure that you did not rent or install any equipment from Rostelecom. If they did, then the debt must be paid in full.

The second important point concerns the time of termination of the contract. If the latter states that in case of refusal of services earlier than in a year, the client undertakes to pay some kind of compensation to the company, this will have to be done. The contract will be terminated only after the fulfillment of all the described obligations.

Termination of the contract for the Internet

Why can a client refuse the services of their provider? Most likely, due to the fact that the real speed of the Internet is much inferior to the one that the company guaranteed to provide. There is one important nuance that causes various misunderstandings.

The contract for the supply of Internet services always indicates maximum speed the Internet. This does not mean that it will always be like this. At certain times of the day, the load on the provider's lines increases and the Internet speed drops.

This usually happens in the evenings, when most users return home and enjoy "plunging" into the World Wide Web. Due to overloads, all kinds of technical failures are possible, and not just a drop in Internet speed.

If you still decide to change providers in the hope of getting better services, first re-read your contract with Rostelecom. If you rented a router, you will have to return it to the company. Have you purchased equipment on credit? Kindly pay off the rest of the debt!

Termination of the contract for television

Rostelecom's interactive television is attracting more and more viewers. To ensure the quality of the broadcast, the company provides excellent equipment. No less seductive are a large number of interesting channels, as well as Additional services, which can be found on the Rostelecom website.

One of them is Multiroom. This is a service that allows you to watch programs on several TVs at once. The Mullscreen service allows you to enjoy the chic quality of broadcasting on your laptop or phone. In order to enjoy all these benefits, when signing the contract, the client receives - usually by installments - quite expensive equipment: a video sender and a set-top box.

Installments are most often granted for 36 months. If the client refuses the services of Rostelecom earlier than this period, he, accordingly, will have to pay the remaining amount in full. If the listed equipment was rented, you just need to pay for using it in the current month.

Termination of the contract for the phone

Now almost everyone uses mobile communications. Accordingly, the need for a home landline phone is gradually disappearing, and many Rostelecom customers decide to turn it off. To do this, call the company's technical support and voice your requirement to the operator.

Almost certainly, the manager will immediately offer an economy tariff from Rostelecom. With it, you can significantly reduce costs and, thanks to this, do not turn off your home phone. Doesn't this option work for you too? Then check if there is any debt on your account. If there is a debt, pay the company with a bank card and demand that the phone be turned off.

List of documents required for termination of the contract

The previously downloaded and completed application form for termination of the contract must be printed and taken to the company's office. The following documents should be attached to it:

• passport;
• certificate of ownership of the apartment (along with a photocopy of this document);
• sale and purchase agreement, if you bought the property (+ copy);
• actual agreement with Rostelecom.

You can choose the nearest office of the company to you in the list of branches of Rostelecom. Be sure to call the manager before visiting. Find out if this branch accepts applications for termination of contracts (in some, this service is not available).

If the representative office of the company accepts applications, but for some reason they refused you, be sure to find out the reason. By law, the client must fulfill all the terms of the contract. The agreement can then be terminated. Perhaps a representative of Rostelecom will point out just at this moment.

If there are no legally impeding circumstances, but they still do not want to accept your application, complain to the management of the company in your city. Send a registered letter to the central office and describe in detail the essence of your problem.

Attention! If you stop paying for the phone or the Internet, the contract with the company providing the service is not automatically canceled! But your debts continue to grow, which will very soon lead to the need to closely and extremely unpleasantly communicate with collectors.

Do not be lazy, write a statement and properly terminate your relationship with Rostelecom! Also, don't forget: you can temporarily disable the service if you plan to leave for a long time. Upon return, it can be connected again under the same conditions.

There are many reasons for terminating a contract. The user can find a more profitable option, he no longer needs the services provided, he cannot afford the extra costs, the existing equipment is outdated, and new, more convenient and cheaper devices have replaced it. But all of the above is not of great importance, much more important is how to terminate the contract with Rostelecom for the Internet and other services. After all, the provider is not interested in losing a client and will definitely try to keep him. And non-compliance mandatory conditions may prevent you from refusing to cooperate with the company. So what needs to be done?

The main condition for refusing the services used is the complete absence of debts. Therefore, it is necessary either to give the leased equipment, or to buy the equipment received in installments. Otherwise, it will not work to refuse television and the Internet.

Having dealt with routers and receivers, you should write a statement. It is served in two ways:

• personally visiting the office where the contract for the provision of services was signed;
• by sending a registered letter to this address.

It is impossible to declare the desires that have appeared through the official website. It is also impossible to do this by phone, but by calling the support service, you can get detailed advice on the issue of interest.

Rostelecom: application for termination of the contract: sample

There is no single type of application for waiving television, the Internet or a landline phone. Users can write it in free form. However, several requirements must be met appearance document:

1. on the top right is the name of the organization - the recipient of the paper and the manager who will consider the application;
2. the surname, name and patronymic of the applicant are written below, always in full;
3. the address of the writer and contact details (mobile) are immediately indicated;
4. the word "statement" is written in the center;
5. under it the essence of the request is indicated;
6. the main text of the document must indicate the number of the contract to be terminated and the date when this should be done;
7. at the bottom is the date of submission of the paper and a signature with a transcript.

Office visit

The application option described above is convenient for sending a registered letter. Those who are ready to lose time and visit the branch of the company should not think about such trifles. But it is worth preparing and collecting the necessary things:

• passport;
• service contract;
• equipment to be handed over;
• money if the equipment has to be redeemed.

Having got to the company's specialist, it is necessary to inform the reason for the visit and present documents and equipment. He will complete the application himself.

It is most reliable to go to the office where the service was connected, whether it be the Internet online or a landline telephone, in which case the likelihood of receiving quality service increases and the chance of being refused help decreases.

Other options

In some cases, when the user wants to refuse the received service for 2-3 months, you can use blocking instead of termination. This will save the service, but significantly reduce costs. In this case, the subscriber does not have to go anywhere. You can stop service by phone.

Sometimes users cannot find the contract that is necessary to cancel the service. In such situations, you will have to visit the office without it.

Rostelecom employees will use the client's passport data and find a second copy of the document.

In the absence of the opportunity to go to the office in person, you can entrust this matter to a loved one. To do this, you will need to issue a power of attorney for him. Without a power of attorney, the provider's employees simply will not listen to him, because he will not be able to confirm that his actions are competent and coincide with the subscriber's desires.

Possible difficulties and their solution

Having figured out how to terminate the contract with Rostelecom for a home phone, you should focus on possible difficulties.

The main difficulty that the company's clients may face is the presence of debts.

Any debt is a good reason for refusing to disable services.

You should check in advance whether bills are paid so that a visit to the office is not useless.

The next difficulty is related to the delivery of equipment. In some cases, it must be redeemed. This will affect those subscribers who took it with a delay or in installments. Those who have rented appliances should feel free to return the equipment. If it is not accepted, demand a written explanation and complain to higher management.

The last nuance to consider is the connection of individual services. Sometimes when the Internet is turned off, the television may also turn off. Or if you refuse the telephone line, the Internet may disappear. Such details should be clarified in advance.

P U B L I C H N A Y OF THE OFFER on the conclusion of an agreement for the provision of long-distance and international telephone communications services on the terms of choosing OJSC Rostelecom as an operator of long-distance and international communications, for each call on the territory of the Russian Federation, except for the constituent entity of the Russian Federation Moscow city Moscow Open joint-stock company long-distance and international telecommunications Rostelecom (hereinafter referred to as Rostelecom), acting on the basis of a license for the provision of long-distance and international telecommunications services No. 29777, issued on December 11, 2003, represented by President Provotorov Alexander Yuryevich, acting on the basis of the Charter, concludes an agreement for the provision of long-distance and international telephone services (with the condition that OJSC Rostelecom is chosen as the operator of long-distance and international communications for each call) on the following terms with any person that meets the criteria set out in clause 1.2. below, 1. DEFINITIONS: 1.1. "Agreement" means an agreement for the provision of long-distance and international telephone services (with the condition that OJSC Rostelecom is chosen as the operator of long-distance and international communications, for each call) concluded between Rostelecom and the User through the acceptance of this public offer made by the User in accordance with Article 3 below, together with all Annexes, Amendments, Additions and Additional Agreements thereto. Any reference in this public offer to the Agreement (Article of the Agreement) and/or its terms means a corresponding reference to this public offer (its Article) and/or its terms. 1.2. "User" means an individual or legal entity that is a subscriber of the Local Communications Operator, who has made an acceptance, in the manner provided for in Article 3, as a result of which the Agreement is considered concluded between this person and Rostelecom. 1.3. "Billing period" means a calendar month starting immediately after the month in which Communication Services were provided to Users. 1.4. "Parties" means Rostelecom and the User. Rostelecom and the User individually may also be referred to as a "Party". 1.5. "Tariff" means the price at which the payment for the rendered Communication Service between the Parties takes place. 1.6. "Communication service" means international and long-distance telephone services provided by Rostelecom to the User under the Agreement using an automatic service system and with the help of a telephonist. 1.7. "User equipment" means user (terminal) equipment installed at the place of permanent residence (place of registration) of the User, who is an individual, or at the location of the User - a legal entity. The location of the User - a legal entity for the purposes of this Agreement means the legal address of the User and (or) other address at which the User carries out its activities. 1.8. "Agent" means a legal entity that has the right to carry out actions related to the settlement of accounts with the User for the Communication Services provided by Rostelecom, the conduct of claims and lawsuits with the User on the basis of an agreement concluded with Rostelecom. The list of Agents indicating the territory served by the Agent and (or) the categories of Users served by the Agent is communicated to the Users by Rostelecom through the mass media and may change from time to time. 1.9. "Rostelecom Payment Acceptance Agent" means a legal entity entitled to receive payment from Users for the Communication Services provided by Rostelecom on the basis of an agreement concluded with Rostelecom. The list of Rostelecom Payment Accepting Agents indicating the territory served by the Payment Accepting Agent and (or) the categories of Users served by the Agent is communicated to the Users by Rostelecom or the Agent through the mass media and may change from time to time. 1.10. "Payment Acceptance Agent" means a legal entity entitled to receive payment from Users for the Communication Services provided by Rostelecom on the basis of an agreement concluded with the Agent. The list of Payment Accepting Agents indicating the territory served by the Payment Accepting Agent and (or) the categories of Users served by the Agent is communicated to the Users by the Agent through the media and may change from time to time. 1.11. "Rules" means the Rules for the provision of local, intrazonal, long-distance and international telephone services in force on the date of entry into force of the Agreement. 1.12. "Local Communications Operator" means a legal entity licensed to provide local telephone services on the territory of the Russian Federation or a part of it, which provides the User with access to the Communication Service, the telecommunications network of which has access to the public telecommunications network of the Russian Federation and the subscriber of which is the User . 2. SUBJECT OF THE AGREEMENT Rostelecom undertakes to provide the User with Communication Services when making calls from the User Equipment, and the User undertakes to pay for the Communication Services on the terms and in the manner set forth in the Agreement. 3. CONCLUSION OF THE AGREEMENT AND TERMS OF PROVISION OF COMMUNICATION SERVICES 3.1. An individual or legal entity that is a subscriber of the Local Communications Operator is considered to have concluded an Agreement with Rostelecom and accepted all the conditions of this public offer (accepted it), in the following cases: 3. 1.1. a) the performance by an individual or legal entity that is a subscriber of the Local Communications Operator of the following actual sequential actions: dialing "8" from the User Equipment; dialing the code for selecting the telephone network of Rostelecom OJSC for long-distance telephone connection ("55") or for international telephone connection ("10"); dialing the numbering area code of the called subscriber; dialing the subscriber number of the called subscriber; or b) the performance by an individual or legal entity that is a subscriber of the Local Communications Operator of the following actual sequential actions: dialing "8" from the User Equipment; access code set ("15"); dialing the code for selecting the operator of the long-distance and international telephone communication network of OJSC Rostelecom ("55"); for long-distance telephone connection - dialing "8", dialing the code of the called subscriber's numbering zone, dialing the subscriber number of the called subscriber; or, in case of an international telephone connection - dial "10", dial the code of the called subscriber's numbering area; dialing the subscriber number of the called subscriber, or c) the following actual sequential actions performed by an individual or legal entity that is a subscriber of the Local Communications Operator: dialing "8" and the access number to the Communication Services provided by OJSC Rostelecom with the help of a telephonist, information about which The user can receive through the information and reference service "07" and (or) another service; ordering a long-distance or international telephone connection through a telephonist using an immediate or custom service system, in accordance with the Rules. 3.1.2. Establishment of a telephone connection as a result of the actions specified in subparagraph a), subparagraph b) or subparagraph c) of clause 3.1.1 of the Agreement. 3.2. An individual or legal entity that is a subscriber of the Local Communications Operator, from the moment the telephone connection specified in clause 3.1.2 of the Agreement is established, becomes the User, acquiring all the rights and obligations of the User provided for by the Agreement. 3.3. After the conclusion of the Agreement, the User has the right to receive Communication Services, and Rostelecom, if it is technically possible and if the User has access to long-distance and international telephone services, is obliged to provide Communication Services to the User. 3.4. To receive Communication Services via automatic system service, the User must perform the actions specified in subparagraph a) or subparagraph b) of clause 3.1.1. Agreement. The dialing procedure specified in subparagraph b) of paragraph 3.1.1. The Agreement is applied if there is a technical and organizational feasibility of implementing this format in the networks of the Local Communications Operator. In the absence of technical and organizational feasibility of implementing this format in the networks of the Local Communications Operator, with the automatic method of establishing a telephone connection, the dialing procedure established by subparagraph a) of clause 3.1.1 of the Agreement is applied. To receive Communication Services with the help of a telephonist, the User must perform the actions specified in subparagraph c) of clause 3.1.1. Agreement. 3.5. The communication service is considered to be provided from the moment a telephone connection is established as a result of the User performing the actions specified in subparagraph a), subparagraph b) or subparagraph c) of clause 3.1.1. Agreement. 3.6. Access to the Communication Services provided to the User from the User Equipment may be suspended at the initiative of Rostelecom in the cases provided for in clause 6.2 of the Agreement. 3.7. In the event of a partial lack of technical capability to provide the User with Communication Services, Rostelecom has the right to impose restrictions on the number of calls for calls and on the duration of the conversation, and in the absence of technical capability to provide Communication Services, it has the right to refuse to provide Communication Services. The User must be notified about the introduction of restrictions on Communication Services at the time of receiving the order or at the time of providing a telephone connection in the case of a custom service system. In the event of long-term restrictions on the use of telephone communications, Rostelecom must take measures to inform the User about this using the media, information services, announcements at points of collective use of communication services, etc. 3.8. The User agrees to the processing of his personal data by Rostelecom and/or third parties, including representatives of Rostelecom, for the following purposes: - for information and reference services; - to provide the persons making payments for the Services on behalf of Rostelecom with the collection of the debt for the Services from the User, or to the persons to whom the right to claim such debt has been transferred. The processing of personal data refers to actions (operations) with personal data, including the collection, systematization, accumulation, storage, clarification (updating, changing), use, distribution (including transfer), depersonalization, blocking and destruction of personal data. This consent is given for the period from the moment of conclusion of the Agreement until the moment of termination of the Agreement and / or the full fulfillment by the Parties of their obligations under the Agreement, depending on which of these circumstances occurs later. 3.9. In case of disagreement of the User - individual with the provision of information about him by Rostelecom in accordance with clause 3.8. these conditions do not apply to the relationship of the Parties, provided that the User - an individual signs an appropriate statement of refusal to apply clause 3.8. and send it to Rostelecom during the term of the Agreement. At the same time, the provisions of clause 3.8. will not be subject to application from the moment Rostelecom receives the relevant application. 3.10. Clause 3.9. The Agreement does not apply to cases where information about the User - an individual is provided for making payments for Services on behalf of Rostelecom, as well as for considering claims of Users - individuals in connection with the Services provided. 4. RIGHTS AND OBLIGATIONS OF THE PARTIES 4.1. Rostelecom undertakes: technical standards and the rules, license, as well as the Agreement (including, within the established time limits, to eliminate malfunctions that arose due to the fault of Rostelecom and prevented the use of Communication Services). 4.1.2. If there is a technical possibility, and also subject to the availability of access to the Communication Services from the User Equipment, Rostelecom shall provide the User with the opportunity to use the Communication Services 24 hours a day, unless otherwise provided by the legislation of the Russian Federation. 4.1.3. In accordance with subparagraph d) of paragraph 59 of the Rules, notify the User through the mass media of changes in the Tariffs for telephone services at least 10 days before the introduction of new Tariffs. The change in the Tariffs is formalized by the Supplementary Agreement to this Agreement, which is concluded between Rostelecom and the User through the User's acceptance of the relevant public offer of Rostelecom. 4.1.4. Fulfill other obligations of Rostelecom stipulated by the current legislation of the Russian Federation and the Agreement. 4.2. The User undertakes: 4.2.1. To make payment for the Communication Services rendered to him within the terms and on the conditions stipulated by the Agreement. The User, which is an organization funded from the budgets of the corresponding level, is obliged to use the Communication Services only within the limits of budget financing established for such User. 4.2.2. Fulfill other obligations of the User provided for by the current legislation of the Russian Federation and the Agreement. 4.3. Rostelecom has the right to: 4.3.1. Change the Tariffs in accordance with clause 4.1.3. Agreement. 4.3.2. Initiate a temporary suspension of providing access to long-distance and international communications to the User in the cases provided for in clause 6.2. Agreement. 4.3.3. Make changes to the terms of the Agreement by sending relevant offers to the User and / or placing relevant public offers to change the terms of the Agreement (including by publishing in the media), containing an indication of the method of accepting such offers (public offers). From the moment the User performs legal or other actions to accept the specified offers (public offers), in accordance with the instructions set forth therein, the Agreement will be considered amended and will be valid in a new edition. 4.3.4 In case of non-payment by the User of the invoices stipulated by this Agreement, take the measures provided for by law to recover from the User the amount of unfulfilled obligations and losses. Rostelecom has the right to involve third parties in debt collection, while the provision of information necessary for debt collection is not a violation of the provisions of this Agreement, the Rules and the current legislation on the disclosure of communication secrets and confidential information. 4.4. The User has the right to: 4.4.1. Make claims on the received invoice in the manner provided for in Article 7 of the Agreement. 4.4.2. Refuse to pay for the Communication Services provided to the User without his consent. When using the User Equipment the actions specified in paragraphs. 3.1.1. of the Agreement, the Communication Service is considered provided with the consent of the User. 4.4.3. Use the Communication Services around the clock on all days of the week, subject to the restrictions established by the Agreement. 5. PAYMENT PROCEDURE 5.1. Tariffs for long-distance communication services are established and changed in accordance with the current legislation of the Russian Federation. Tariffs for International Communication Services are set by Rostelecom and may be changed at any time. 5.2. The tariffication unit for a long-distance or international telephone connection is set by Rostelecom and is one minute. If the connection was less than a minute, rounding up is done up to a full minute. Accounting for the duration of a long-distance or international telephone connection is carried out in accordance with the billing unit adopted by Rostelecom. The billing unit may be changed by Rostelecom at any time unilaterally. 5.3. The User is obliged to pay for the Communication Services rendered to him by Rostelecom in cash through the payment points of Rostelecom, the Agent, the Rostelecom Agent for receiving payment or the Agent for receiving payment, or by bank transfer, on the basis of an invoice for payment for the Communication Services (hereinafter referred to as the "Account") issued by Rostelecom or the Agent on behalf of Rostelecom, using the bank details specified in the Invoice. 5.4. An invoice for payment for the Communication Services shall be issued by Rostelecom or the Agent on behalf of Rostelecom before the 8th day of the month following the month in which the Communication Services were provided, indicating the total amount of the payment, as well as indicating each type of Communication Services, their volume and cost. The basis for issuing an Invoice to the User is the data obtained using the equipment used to account for the volume of rendered Communication Services. Payment for the Communication Services is made monthly, within 20 days from the date of the Invoice. 5.5. Delivery of the Account is carried out within the time limits stipulated by the Rules, using one of the methods at the choice of Rostelecom - through the information and reference system "Personal Account" via the Internet, at the e-mail specified by the User, at the Sales and Service Center of Rostelecom or the Agent, at the fax number specified by the User , by mail or courier to the address of installation of the terminal subscriber device, or in any other way. Non-receipt of the Invoice is not grounds for violation by the User of obligations to pay the Invoice. 5.6. If the Invoice is issued by Rostelecom, payment for the Communication Services is made by the User to Rostelecom in cash to its payment points, or to the payment points of the Rostelecom Agent for receiving payment, or by transfer Money to the current account indicated in the Invoice. 5.7. If the Invoice is issued by the Agent on behalf of Rostelecom, the payment for the Communication Services is made by the User to this Agent in cash to its payment points, or to the Agent's payment points for receiving payment of the relevant Agent, or by transferring funds to the current account specified in the Invoice. 5.8. When paying for the Communication Services by non-cash funds, the User's financial obligations for the Communication Services provided to him are terminated from the moment the funds are credited to the bank account specified in the invoice issued to the User. When paying for the Communication Services in cash, the User's financial obligations for the Communication Services provided to him terminate from the moment the funds are deposited at the payment points of Rostelecom or the Rostelecom Agent for collection of payment (if the Invoice is issued by Rostelecom), or at the payment points of the Agent or the Agent for receiving payment of the relevant Agent (if the Invoice is issued by the Agent). 5.9. Settlements with the User, which is a legal entity, can be carried out in cash, only within the limits, established by law for legal entities at the Agent's, Rostelecom's, Rostelecom's Agent for payment acceptance or the Payment acceptance agent's points of payment. 6. RESPONSIBILITY OF THE PARTIES 6.1. For non-performance or improper performance of their obligations under the Agreement, Rostelecom and the User shall be liable in accordance with the current legislation of the Russian Federation (including the Rules) and the Agreement. 6.2. In the event of a delay in payment, or any other violation by the User of the requirements established by the Law of the Russian Federation "On Communications", the Rules or the Agreement, Rostelecom has the right to initiate a unilateral suspension of the provision of access to the Communication Services for a period until the full repayment of the debt by the User, or, accordingly, elimination of other violations committed by the User. The resumption of access to the Communication Services is carried out by Rostelecom within 5 working days from the date of fulfillment by the User of the violated obligations. 6.3. In case of non-payment, incomplete or late payment for the Communication Services, Rostelecom has the right to recover from the User a penalty in the form of a penalty in the amount of 1% (one percent) of the cost of services provided in the month preceding the Billing Period, but unpaid, not paid in full or untimely paid Communication services for each day of delay up to the day of debt repayment, but not more than the amount payable. The User is obliged to pay such a penalty to Rostelecom within 5 (five) calendar days from the moment Rostelecom presents him with a request for payment. 7. SETTLEMENT OF DISPUTES 7.1. In the event of disputes and disagreements under the Agreement, they shall be settled in accordance with the procedure provided for in this Article 7. 7.2. If Rostelecom fails to fulfill or improperly fulfills its obligations to provide Communication Services, the User submits a claim to Rostelecom before going to court. Claims of the User shall be presented and considered in the manner and within the time limits stipulated by the current legislation of the Russian Federation. If the User's claim is rejected in whole or in part, or if a response to the claim submitted by the User is not received within the time limits established for its consideration by the legislation of the Russian Federation, the User, who is an individual, has the right to file a lawsuit in court in accordance with the rules on jurisdiction established by the Law of the Russian Federation "On Protection of Consumer Rights" dated February 7, 1992 (No. 2300-1), and the User, being a legal entity, has the right to sue the court at the location of the Agent, if settlements with the User for Communication Services are carried out by the Agent, or to the court at the location of Rostelecom (or a branch of Rostelecom , in the zone of action of which the place of residence (location) of the User is located) - if settlements with the User for Communication Services are carried out by Rostelecom. 7.3. In the event that the User fails to fulfill its obligations to pay for the Services, in whole or in part, Rostelecom has the right to sue the User in court at its choice, either at the place of residence (location) of the User, or at the location of Rostelecom (or a branch of Rostelecom, in the coverage area of ​​which the place of residence (location) of the User is located), or at the location of the Agent (or the branch of the Agent, in the coverage area of ​​which the place of residence (location) of the User is located). 8. FORCE MAJOR 8.1. The Parties shall be released from liability for non-performance or improper performance of their obligations under this Agreement if they prove that proper performance was impossible due to force majeure, that is, extraordinary, unforeseen and unavoidable circumstances under the given conditions. At the same time, the presence of force majeure extends the period for the Parties to fulfill their obligations under the Agreement in proportion to the period of its validity. If the effect of force majeure lasts more than six months, the Parties are obliged, at the suggestion of one of the Parties, to agree on further conditions of validity and / or the possibility of terminating the Agreement. 8.2. If the non-compliance with the term for the provision of the Communication Services was due to force majeure, the Parties, by agreement among themselves, are obliged to determine a new term for the provision of the Communication Services. 9.TERM OF THE CONTRACT. TERMS OF AMENDING AND TERMINATION OF THE AGREEMENT 9.1. The Agreement shall enter into force upon the acceptance of this public offer by an individual or legal entity that is a subscriber of the Local Communications Operator in the manner prescribed by Article 3 of the Agreement, and is considered concluded for an indefinite period. 9.2. The Agreement may be terminated or amended in cases and in the manner prescribed by law. Russian Federation and the Agreement. In the event of termination of the Agreement, the Parties must make mutual settlements for all obligations. Rostelecom and the User acknowledge that the Agreement is binding on both Parties in terms of all conditions. 10.2. The User is familiar with and agrees with the characteristics of the provided Communication Services, regarding their quality, reliability and limitations. The User is familiar with the Rules and undertakes to comply with them. 10.3. All of its rights and obligations (or part of them) under the Agreement may be transferred by Rostelecom to a third party without the consent of the User, but with a mandatory prior written warning to the User. 10.4. Since an agreement has been concluded between Rostelecom and the Agent, on the basis of which the Agent has the right to carry out actions to issue invoices to the User for the rendered Communication Services, receive payment from the Users for the rendered Communication Services, as well as actions to conduct claims and claims work with the User, the User agrees, respectively , accept invoices for Communication Services issued by the Agent, make payments for Communication Services to the Agent and, in accordance with the procedure provided for in this Agreement, send claims against Rostelecom caused by non-performance or improper performance of the Agreement by Rostelecom to the Agent. 10.5. In the event that the place of residence (place of registration) of the User - an individual, or the location of the User of a legal entity does not coincide with the territory served by the Agent, and (or) the User is not included in the category of Users served by the Agent, the provisions of this Agreement relating to the Agent , in the performance of the Agreement by its Parties are not applied. 11. Address and bank details of JSC "Rostelecom" JSC "Rostelecom" Legal address: 191002, St. Petersburg, Dostoevskogo st. : 044525848 INN: 7707049388 KPP: 771032001 OGRN: 1027700198767 12. Signature from JSC "Rostelecom" From Rostelecom: Provotorov A.Yu. 6