There is an outsourcing company. What is outsourcing. What is outsourcing with simple examples

In conditions of crisis and tough competitive relations, companies need to conduct business in the most effective way. One of the proven optimization options is to transfer the execution of part of the production or business functions to outside professionals. We are talking about outsourcing, which allows the company to free itself from non-core responsibilities and thus reduce labor and material costs.

This practice has acquired particular relevance with the development of production specialization and the introduction of various international standards(in the IT field, accounting, personnel management, security service, etc.). Combining all areas in one company (especially in small and medium-sized businesses) is impractical and unprofitable. Whereas a third-party organization providing services in a specific area is able to perform them efficiently, at the best price and on time.

The concept of outsourcing and the responsibility of these companies

Outsourcing is the transfer by an organization of minor, but regularly carried out business processes or production functions to an external contractor - an outsourcer (a specialized company). Translated from English, outsourcing means “the use of an external resource or source.”

The outsourcing company most often has a narrow specialization, which increases the quality of service and level of responsibility. The customer receives professional services, while saving his time and money (up to 50% of the company’s expenses). Since the outsourcer performs services for more than one company, their cost is reduced. Outsourcing requires warranty obligations and non-disclosure of information to third parties.

From freelance cooperation, service and support services to outsourcing distinguished by the following characteristics:

• model of continuous service provision (from 1 to 5 years);
• regularity of work performed;
• existence of an agreement on the transfer of functions;
• performing only non-core tasks for the customer company;
• the possibility of transferring business processes (accounting, personnel management, Maintenance and etc.).

It is important for an outsourcing company to have a well-deserved reputation and positive customer reviews.

To rightfully be called a reputable and reliable company, you must remember about responsibility to customers, strictly adhere to pre-agreed requirements, and perform their work conscientiously. The outsourcing market is saturated but unstable; Finding truly responsible professionals is not easy, so companies should be careful when choosing performers.

What is outsourcing is explained in the following video:

Features of concluding transactions with these companies

Transfer process functional responsibilities documented in the form of contractual relations. The fact is that the legal framework for outsourcing in Russian legislation not yet developed. However, according to Article 421 of the Civil Code of the Russian Federation, citizens and legal entities may freely enter into contracts of any type. Suitable for outsourcing contract for paid services. According to it, the contractor undertakes to provide services to the customer, and he, in turn, pays for them (Article 779 of the Civil Code of the Russian Federation).

Upon conclusion An agreement for outsourcing services must specify in detail the rights and obligations of the parties, a specific list of services and actions transferred to the outsourcer, deadlines for completion and payment procedures, that is, all essential conditions. It is mandatory to stipulate the observance of confidentiality and responsibility for its violation, as well as sanctions in case of poorly performed work.

To an external contractor may be redirected almost any enterprise function.

Most often these are:

1. IT sphere;
2. accounting and ;
3. legal support;
4. personnel Management;
5. publishing and translation services;
6. logistics (transport) services;
7. advertising and marketing;
8. security Service;
9. telephony services;
10. individual types or stages of production;
11. transport maintenance and repair.

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Pros and cons of outsourcing

Outsourcing is a relatively young and controversial phenomenon in the Russian economy.

Pros of use outsourcing are:

• Concentration of effort on the main types of production and business processes of the company. The organization's resources are being redistributed from secondary areas outsourced to strategically important core ones, and routine work is eliminated whenever possible.
• Saving the company's budget. There is a reduction in costs for: completing tasks; to organize workplaces; for payment of wages to a separate staff unit; on and other taxes; on and ; for staff development.
• Solving the labor relations problem. The head of the customer enterprise is not the employer responsible for the specialists of the outsourcing company, but the client. At the same time, labor functions are performed in full.
• Improving the quality of products and services thanks to the professionalism of the performers. The assigned tasks are completed in the shortest possible time.
• Increase in production volumes without expansion or complication organizational structure. The narrow specialization of the outsourcer and the sale of services to many customers immediately help reduce their cost compared to execution within the enterprise.
• Access to technologies and solutions more high level, specialized functions. Outsourcer services are more competitive due to in-depth specialization and continuous training.
• Partial transfer of risks to another company. The contractor is responsible for the functions performed. But we must remember that we are talking about sharing risks, and not about shifting full responsibility to the outsourcer.

In general, as a result of outsourcing, the enterprise’s activities are optimized and the efficiency of business processes increases.

The advantages of using the services of an outsourcing company using the example of a warehouse business are discussed in the following video:

Among shortcomings outsourcing services are worth noting:

• Possibility of disclosing confidential information of the enterprise in case of access to documents and data.
• The risk of violating the safety of property and material assets of the customer organization.
• Concerns about the correctness of documentation and its submission to regulatory authorities (especially financial and tax reporting).
• Lack of direct control by the company head over the work carried out by outsourcers. This can lead to reduced process efficiency.
• The complexity of actions in extreme situations due to the extra transmission link and approvals.
• Possibility of unprofessional actions by employees external organization. The damage from mistakes made by the outsourcer can exceed the company's expenses for the required staffing unit.
• Lack of clear legal regulation of outsourcing processes, which leads to legal disputes and proceedings.

There is a simple rule: you should turn to outsourcing only if the cost of performing a task by an external contractor is less than the cost of maintaining an employee within the company’s staff with the same quality of services.

Kinds

Companies providing outsourcing services can be either universal(multidisciplinary) and have a narrow specialization depending on the type of outsourcing.

Production (industrial) outsourcing means the transfer to a third party of all or part of the production of a product or its components. Typical for high-tech enterprises, for example, in the production of equipment and telecommunications. The result is a reduction in the cost of manufacturing products, increasing their quality and reliability. The customer, meanwhile, focuses his efforts on promoting existing products and developing new types of products.

Business process outsourcing involves the use of knowledge, experience, resources, and infrastructure of an external contractor to perform functions that are not core to the organization. This allows the company to work as efficiently as possible in its core area. In fact, this group may include all other types except production (accounting, IT, logistics and transport, cleaning, personnel management, security service, etc.).

IT outsourcing is the transfer of functions performed in the field to a third party company information technologies. This includes: operation information systems and applications, hardware or software maintenance, programming, website support, information security, etc. This way you can significantly reduce the load system administrator, or do without this position altogether.

Outsourcing to financial sector(accounting) designed to perform accounting and reporting functions at the enterprise. Some time ago, such a service was used to pay salaries to the management of an enterprise in order to avoid publicity. Full or partial transfer of accounting is acceptable, which is convenient for small businesses due to significant savings. Correctly maintaining accounting operations, preparing reports for government agencies, and protecting financial information require a high degree of responsibility.

Watch this video about the benefits of accounting outsourcing:

Legal outsourcing more beneficial for small and medium-sized businesses than maintaining an in-house lawyer. Responsibilities include: service tasks in civil, tax and labor law, issues, reorganizations and enterprises, conclusion of contracts, legal examination of documents.

Staff. Today, the successful operation of a company largely depends on its human resources. Work with personnel is usually the core area for recruitment agencies. At the same time, the tasks of selecting and hiring employees, personnel leasing and outstaffing, calculating bonuses, compensation and tax deductions can be transferred to an outsourcer.

Outsourcing of telephone services allows the company to remotely process information received via telephony and thus continuously maintain contact with clients. By using outsourced call center services, you can have your own hotline and effectively carry out telephone sales and telemarketing.

Outsourcing in publishing activities provides the customer with editorial and proofreading services, translations and printing of documents, and publication of corporate publications. Sales of printed media may also be organized.

Logistics (transport) associated with inventory management, warehousing and transportation of goods, control of cargo movement. Very convenient for organizations that rarely require logistics services.

Cleaning specializes in professional cleaning of premises. Such services are periodic in nature, so it is important for a company not to waste time searching for appropriate specialists, but simply turn to cleaning services.

The procedure for organizing your own outsourcing company

Before organizing an outsourcing business, it is necessary to analyze the services market and determine the most profitable areas.

Most popular today are: IT services, accounting, legal support, telephony, personnel management, logistics, cleaning, etc. It is in these areas that there is a high staff turnover.

On the one hand, in order to withstand tough competition, it is better to have a wide range of services provided. At the same time, this is difficult for a start-up company; in the first period, it is recommended to carefully develop a narrow specialization that is in good demand in the region.

The next step will be cost calculation to organize a company. Cash capital will be required for renting office space, furniture and equipment, registration of documents, advertising campaign, wages employees (even before making a profit).

Before opening company is happening state registration. You should also compose correctly standard contract for the provision of services, in which special attention should be paid to the “confidentiality” section. The better the contract is written, the more clients you can attract.

A beginning outsourcer may difficulties arise when determining the price of your services. It should be remembered that you will have to work with both large, wealthy companies and small firms with a modest budget.

Staff may initially range from 5 to 10 people. They are subject to requirements: professionalism, responsibility, communication skills, etc. It is important to improve the qualifications of specialists every six months, as well as invest in technology development.

Necessary create a company website, think over an advertising and marketing campaign. You can offer your services via the Internet, advertisements in newspapers and magazines, using booklets and business cards. Office It is better to be located in the business part of the city.

It is advisable to quickly find regular customers (at least 2-3) in order to recoup the costs of opening a company, and only then can you count on a base of regular customers.

A reputable outsourcing company is ready not only to provide quality services, but also, damage, in case of incompetence of its employees. Therefore, it is necessary to earn and protect your business reputation.

Brief business plan for opening

Properly composed a business plan can attract serious investors. It allows you to systematize ideas, calculate business efficiency (the ratio of income and expenses), and anticipate possible risks.

Approximate initial capital to open an outsourcing company – 500 thousand rubles.

It can be distributed like this:

1. Registration costs: 10 thousand rubles.
2. Office rent: 60 thousand rubles.
3. Purchase of furniture: 100 thousand rubles.
4. Purchase of computer equipment and licensed software: 150 thousand rubles.
5. Marketing and advertising activities: 30 thousand rubles.
6. Salary to employees: 150 thousand rubles.

Payback: approximately 2-3 years.

Planned income indicator: 30-40%, which is capable of increasing by 20-30% annually.

The following video is devoted to the specifics of outsourcing:

Franchising in this area

Since the outsourcing business is still developing in Russia, you can buy this type of company with a thorough search. Due to the insufficient degree of professionalism in this segment, the future franchisee has to choose an outsourcing company “through trial and error.” At the same time, there is a chance to become the exclusive representative of outsourcing services in your city.

Pros of the franchise are: working under a brand famous company, as a result of which you can win a serious tender; accumulated customer base; obtaining proven technologies for selling services and supporting specialists. To organize a franchise, it is necessary to fulfill the franchisor’s requirements regarding the rental of premises, personnel selection, compliance with technology and standards of the main organization.

Approximate fee: 200 thousand rubles, royalties: from 10 thousand rubles per month, average term payback: from six months. Profitability can be quite high.

IN Lately Business organization such as outsourcing is gaining significant popularity. First of all, this is due to those the benefits that companies ultimately receive, who have entered into an agreement with each other.

In the article we will explain in simple words what is outsourcing, the meaning of this word, and we’ll also figure it out in all the nuances of concluding such transactions, their types and methods of legal regulation.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant on the right or call free consultation:

Legislative regulation

Currently on site Russian FederationThere is no separate legal norm which would regulate the relationship between the customer and the organization that acted as the performer under the outsourcing agreement.

That is why in this moment Only those rules are used that are prescribed in the Civil Code of the Russian Federation. The rules in this code can regulate only some relations between the subjects of an agreement of this kind.

There is no law on outsourcing as such. This means that it is regulated by the Civil Code.

The possibility of concluding an outsourcing transaction is stipulated by paragraph 1 of Article 421 of the Civil Code of the Russian Federation. He points out that any legal entities have the right to freely enter into agreements with other entities, if they deem it necessary. This applies to both transactions that are provided for by law and those that are not regulated in the current legal framework.

Article 421 of the Civil Code of the Russian Federation. Freedom of contract

1. Citizens and legal entities are free to enter into contracts.

Compulsion to enter into an agreement is not permitted, except in cases where the obligation to enter into an agreement is provided for by this Code, the law or a voluntarily accepted obligation.

Mostly any provision of outsourcing services is regulated by the norms of Chapter 39 Civil Code RF. It is called “Paid provision of services”. In accordance with this section of the law the contractor undertakes to fulfill all the customer’s requirements specified in the transaction, to which the parties agreed. This is regulated by paragraph 1 of Article 779 of the Civil Code of the Russian Federation.

Payment for all outsourcing services is carried out in accordance with Article 781 of the Civil Code of the Russian Federation. This occurs within the appropriate time frame and in the manner specified in the contract.

Depending on the specified terms of the transaction, the relationship between outsourcing entities may also be regulated and other norms of current legislation. This applies to the transfer of rights and obligations to a third party, provisions on household contracts, general provisions about the contract, etc.

What is outsourcing?

To understand how all processes work, you need to know outsourcing definition:

Outsourcing is the transfer by an organization of some of its types entrepreneurial activity or certain functional responsibilities of another company.

This happens by drawing up an appropriate agreement, which spells out all the nuances of mutual cooperation, indicating the rights and obligations of each party. The contract is mainly concluded for a long period exceeding 1 year.

Outsourcing allows you to significantly increase the efficiency of organizing business activities. In addition, the customer can direct the freed resources (human, financial and organizational) to the development of certain areas of his work.

The most basic example of outsourcing:

The market for providing services through outsourcing in Russia has only 15 years of existence, which means that this segment of doing business the formation process has already passed.

It can have a fairly large and successful future, since leasing staff has a lot of different advantages.

Among negative factors experts highlight the immaturity of the Russian economic and legislative framework, as well as the low level of customer awareness. But despite this, the prospects for the development of the outsourcing market are very significant.

Outsourcing implies that you can significantly increase work efficiency, as well as better redistribute enterprise resources.

According to statistics, in 2016 in Russia outsourcing volumes increased by 25 percent in comparison with the previous study period, which means that in subsequent years this market will only increase its distribution in a wide variety of areas of activity.

For example, at the moment in the US, outsourcing accounts for more than 65 percent of all sales leading companies in the country. Approximately the same data over time can be statistically determined in the Russian Federation.

Watch the video about what outsourcing is:

Services

Currently, there are a significant number of services that can carried out through an outsourcing agreement:

1. Outsourcing in the information sphere. According to the concluded agreement, the customer can receive maintenance of infocommunication systems, support for data centers or data centers, external placement of IC systems, software development, etc.
2. Outsourcing in finance. Concerns accounting support, as well as inventory audit.
3. Outsourcing in the field of personnel management. Among the main areas of this type of service, it is worth noting the use of freelance logistics, warehouse, construction, trade, hotel, restaurant, and production personnel.
4. Outsourcing in the retail industry. This means providing resources point of sale to perform logistics and payment functions.
5. Outsourcing sales communications(also known as marketing). Applies to outbound telemarketing and telephone call handling.
6. Outsourcing in the field of office printing. The Contractor installs its equipment for the customer and also ensures its full maintenance and operation.
7. Other forms of outsourcing. This part includes legal and Information Support, publishing, logistics, etc.

Thus, at the moment, almost any type of activity of an organization can be outsourced to another company, thereby influencing on profitability, quality of work and allocation of own resources.

In order to conclude an outsourcing agreement for a company no need to obtain any license.

This is due to the fact that such a concept in Russian legislative framework does not exist. As a result, appropriate permission for this type of activity is not issued.

Matrix

In 1999 it was invented concept of “outsourcing matrix”, which is a method of spreading over the 8 main squares of a 3x3 matrix of the object of the activity in question.

In the columns you need to indicate strategic type of importance(low, medium and high) of this or that type of work, and in the lines - the quality of competencies or results in comparison with the market.

The applied value of the matrix is ​​primarily due to the fact that it allows you to understand How hard will it be to exclude a certain part of the company from its subordination?. That is why, before drawing up an outsourcing agreement, it is worth carefully analyzing what it can lead the company to.

Types of outsourcing

Experts distinguish the following types of outsourcing:

1. Production outsourcing. It implies that some functions of an organization having a production process are delegated to some other company. This may apply to completely different areas of activity. For example, some advertising agencies work closely with printing firms that perform some of their responsibilities. This includes the labor of working personnel.
2. IT outsourcing. Companies then transfer some of their businesses to other organizations if these are not their main activities. First of all, this concerns accounting services and accounting.
3. Business process outsourcing. This type of service represents the transfer of a company's information systems to implementation by organizations that specialize in technical support as well as software. The list of different types of activities that fall under this type of outsourcing is quite large. This applies to the creation of websites, software development and support, maintenance of used technical means etc.
4. Outsourcing personnel records management . This type is especially in demand during the period or the main employees of the enterprise. With the help of an outsourcing company, you can obtain personnel from this area for a period from 1 day to 3 months. HR outsourcing is also actively used during conferences and exhibitions.
5. Accounting outsourcing. Very often it is more expensive to maintain a full-time accountant than to use his services at the right time. This also includes outsourcing. Professionals will calculate employees according to all the rules of the Labor Code, the employer will only have to pay for the work.

In order to properly organize the work of the customer and the contractor, we introduce special assessments efficiency control.

You can learn in detail about the competent organization of labor at an enterprise.

Advantages and disadvantages

The main task of any type of outsourcing is removal from the subordination of the enterprise certain non-core or highly specialized types of activities. Like any process, outsourcing design has its pros and cons.

The advantages of this process are:

• Reducing company costs. This is due to the absence of the need to maintain an additional structure, as well as a staff of workers. Moreover, in certain cases fixed costs may become only temporary, occurring for a short period of time depending on the direction of the organization’s activities.
• The ability to concentrate resources on the main task of the company, which increases the implementation of main strategic plans. In addition, any new operations in this case are much easier to implement at the enterprise.
• Access to higher technologies And professional specialists. Often such resources are subordinated to highly specialized companies.

In some cases, outsourcing does not allow achieving planned goals. This happens due to the fact that this type of service is not ideal.

It has the following disadvantages that are worth paying attention to:

1. Increased cost growth. This only happens in cases where an enterprise transfers a significant part of its own processes to a third-party entity.
2. Possibility of losing control over that type of activity, which was transferred to the outsourcer. That is, the level of management flexibility of the company decreases.
3. Concentration technological processes In one place. The customer company, if necessary, cannot always influence the process of performing the transferred activity.
4. Lack of clear legal framework . In the Russian Federation, legislation does not provide for such type of activity as outsourcing, therefore, in fact, it does not regulate it in any way.

Certain disadvantages of this type of activity may negatively affect, both for the customer and the performer.

Thus, there are the following outsourcing risks for the employer:

1. leak of corporate information,
2. inability to exercise proper control,
3. the difficulty of breaking the contract,
4. problems of protecting one's own interests.

In its turn the outsourcer must also be prepared for certain problems. Among them are the early termination of the contract due to the reorganization of the services provided, changes in needs in the process of fulfilling the contract, as well as a decrease in the level of creditworthiness of the customer with the planned level of resources.

You should resort to outsourcing only after real assessment of all the advantages and disadvantages this phenomenon.

Efficiency mark

The effectiveness of outsourcing is assessed through cost comparisons company for the maintenance of a certain type of its activity, as well as payment for the work of the staff of the relevant employees, with the amount of financial resources used when delegating these responsibilities to another company.

But at the same time, such a calculation approach is not as correct as possible. This is due to the fact that outsourcing can provide additional benefits that can increase profits.

That's why there is budget and project approach to assess how effective the drafting of a particular outsourcing agreement was.

The budget approach involves creating a table showing the cost of optimization in comparison - before transferring some responsibilities and after that. In turn, the project approach includes such parameters as return on investment, payback period, net profit and internal profitability.

Recruitment

How does an outsourcing company work when recruiting personnel? There are a few things you need to do here quite important conditions allowing to protect the rights and interests of potential employees.

Among them, experts highlight the following nuances:

• With any employee the outsourcer must enter into an additional agreement and also make a corresponding entry in work book. The contract must specify the list of services performed, the timing of the provision of information and work results, the responsibility of the customer and the contractor, the conditions for terminating the transaction, as well as the list of services that will be provided.
• Freelance workers must have an appropriate salary level, like other employees of the enterprise.
• Payment for work occurs against the background of subsidiary liability of both the customer and the contractor.

Choosing an outsourcer It is worth paying attention to his experience, transparency in the provision of services, existing reputation, as well as the cost of performing a particular type of activity.

Currently, since January 1, 2016, agency labor has been prohibited in Russia, which in its essence has much in common with outsourcing, as a result of which Many people confuse these two concepts.

Any company has the right to allow other organizations to hire its employees in order to obtain certain results. Thus, only outsourcing aimed at removing employees involved in key functions of the organization from the company’s staff was banned.

The term “outsourcing” has become widespread in the modern world. What does this foreign word mean and what is it used for?

The term “outsourcing” comes from the English word outsourcing. It means the use of any external sources or resources. In the business environment, outsourcing is the transfer by an organization (under a pre-drafted agreement) of any type of production and entrepreneurial activity to another organization that operates in a certain area.

Unlike various works, which are performed on a one-time basis, periodically and with a limited beginning or end in time, outsourcing is the transfer of functions for the professional performance of services for the uninterrupted functioning of systems and any infrastructure for the period of a long-term contract. Typically, the duration of an outsourcing contract is at least one year.

In Russian business, entrepreneurial practices for the needs of outsourcing are transferred such functions as accounting, ensuring the functioning of the office, translation services, transport services, supporting the functioning of computer networks and information infrastructure, any work in the field of advertising, as well as ensuring security.

If you use the information from the Institute of Outsourcing, this area of ​​activity today is one of the developing types of optimization of the work of companies and enterprises. Equally important, the highest growth rates can be seen in the areas of financial services and accounting.

Outsourcing efficiency

Data collected back in 1997 by the American Management Association showed that even at that time, about 20 percent of all 600 companies surveyed had outsourced at least a certain portion of all their financial and accounting tasks, and 80 percent of companies had outsourced almost 80 percent of all its functions are administrative.

What types of outsourcing exist today?

Production outsourcing

This type of outsourcing (also called industrial) performs the functions of transferring part of the production or the entire production of any elements, components and parts to a third-party company.

This type of outsourcing is especially popular among various companies in the computer components production sector.

IT outsourcing

As it is also called, ITO implies delegation to any professional team to resolve certain issues that are related to the development, implementation or maintenance of information systems, both at the level of the entire infrastructure of an enterprise (maintenance of equipment or software), and a certain set work related to the development or support of the normal functioning of a number of areas of systems (for example, programming, testing and much more).

Knowledge management outsourcing

Such a complex name means that this type of outsourcing is necessary in order to manage processes that require fairly in-depth study or serious data processing analytics.

This type of outsourcing will also be required for the formation and management of so-called “knowledge bases”. They may be needed to support the adoption of certain decisions. It is also worth adding that knowledge management outsourcing is just beginning to gain popularity in the United States.

Legal outsourcing

There are a number of rather difficult issues associated with outsourcing. For example, in a number of situations, a company is obliged to transfer functions to carry out certain activities to other companies.

A striking example is when a mutual investment fund does not have the ability to keep records on its own (usually the problem also lies in the fact that mutual funds cannot even monitor and manage their own assets). For this reason, a mutual fund is forced to resort to the services of a management organization, an auditor, and even a custodian.

The most popular types of outsourcing

Today in the world you can count a huge number of different types of business process outsourcing. Some of these types of outsourcing are quite successfully used in Russia. Depending on some of the specifics and scope of activity, tasks and goals in each specific organization, the processes transferred to any third-party organizations for execution may differ greatly from each other.

However, there are some striking examples that perfectly illustrate the importance of outsourcing for many companies, regardless of their size.

Outsourcing in the field of information technology

The rapid development of the information systems sector has led to the fact that they can also outsource and take on a number of tasks from third-party companies. Until the 90s, many types of outsourcing (for example, offshore outsourcing of companies performing the function of a call center) were difficult to implement. This was due to a number of technical reasons and circumstances.

Often, the concept of “information process outsourcing” refers to the outsourcing of IT processes to companies that are in no way connected with the IT industry. In countries Western Europe In the USA and Canada, IT outsourcing has become widespread in recent years, which has some characteristics. The point is that the contractor receives the entire IT infrastructure of his customer. This is a rather risky option when it comes to expensive equipment that can easily be damaged.

For this reason, such an approach is extremely rare in Russia. Most often, companies choose to use limited types of such outsourcing. For example, application hosting, technical support small corporate websites.

Also today, the main providers of outsourcing services in the IT sector are the so-called “system integrators,” although over the past couple of years a set of serious Russian players have already appeared who consider outsourcing the main type of their professional activity.

Also, in recent years, large global companies such as IBM and HP have increasingly entered the Russian market. There is also the Saas model, which can also be considered as an option for outsourcing in the field of software operation.

Outsourcing in the field of information technology today is the transfer to a contractor of a whole set of internal services or work of the customer organization. This set of works may also include the use software products the customer company, some applications and parts of the infrastructure.

The most simple option This practice can be called banal hosting of a company website. Many modern organizations use outsourcing, which can be called a sign of the popularity of this type of service. Outsourcing is also quite beneficial for the end consumer.

In Russia, outsourcing can be considered as a service that is organized by a specific company, where a couple of services can be provided comprehensively in order to cover as many needs as possible potential client. Despite this, in reality the emphasis is on a specific service (the most profitable for the outsourcing company: a service on which you can make great money).

Maintenance of company infocommunication systems

Service personal computers on a subscription basis - the most popular view outsourcing in the field of information technology.

With this type of service, the customer receives an offer for a comprehensive set of various services that will allow him to do it completely without intervention or at least significantly reduce his workload.

What does computer subscription service include?

With this type of service, the customer receives a whole range of different services, which allows him to do it almost completely without any administration. Now the outsourcing company will be engaged in setting up and updating the technical part of computers, setting up and updating software, creating effective anti-virus protection, prevention (of an anti-virus nature), timely repair and replacement of equipment, various preventive measures, backup of important information, consulting and training of personnel on issues related to and literate and effective use computer equipment.

Also, some companies providing outsourcing services resort to a number of related services. For example, supporting the performance of office equipment, upgrading the computer fleet, installing local networks, IP telephony and PBX setup, auditing and consulting. It is for this reason that servicing just one computer network can take the form of servicing an entire complex of information systems of the client company.

Outsourcing is also used in the financial sector.

Most often you can find accounting outsourcing. The thing is that accounting is quite difficult and this difficult process may require some specialized knowledge. In such a situation, the simplest and most effective solution would be to outsource accounting. This will save time and effort on other (more important) tasks.

Many enterprises, in order to save money during the economic crisis, are forced to reduce staff, so they have to transfer some functions to incoming specialists. In this regard, companies are opening everywhere that provide businessmen with such a service. We will try to tell you what an outsourcing company is in simple words in this article.

What is outsourcing?

Let's take a closer look, what is personnel outsourcing? The word "outsourcing" is translated from in English, as an “external source”. The process itself consists of transferring the performance of some minor functions to third-party performers. In order to save money, one company can transfer a number of functions to another. Most often, services are single in nature or provided sporadically over a certain period of time.

The outsourcing company provides clients with professional support, ensuring uninterrupted operation of infrastructure facilities or individual systems on the basis of a cooperation agreement. That is, personnel outsourcing is a long-term business relationship between the contractor and the customer, secured by contractual agreements. Any services provided by external contractors should not be classified in this area. Outsourcing is the transfer of non-core activities, which, in fact, a company can perform on its own, to third-party specialists for a long time. That is, the customer uses the services structural unit, which remains legally independent from its organization.

The popularity of outsourcing services is growing rapidly, but the market is not yet oversaturated, so novice entrepreneurs who decide to try their hand at this area can easily find their niche here. Oddly enough, the most high demand on such services is observed during a crisis. This is the best time to build a successful outsourcing business.

Types of outsourcing

The following functions are usually outsourced:

1. Accounting. This is the best option. The most common options for cooperation are record keeping, reporting, creation of primary documents;
2. IT outsourcing. The services offered in this area relate to hardware or software maintenance. This could be repairing printers, computers, or developing special computer programs. Recently, IT outsourcing has become widespread. If you can’t decide, pay attention to this promising area of ​​activity;
3. Legal support. This service is most often used by small and medium-sized enterprises, which find it expensive to have their own lawyer on staff. Outsourcing can also include business registration, liquidation of enterprises or their reorganization;
4. Financial consultations. During a crisis, many businessmen cannot manage their capital and make a profit. Therefore, they turn to experienced financiers for help. For a reasonable fee, professionals will tell you how to choose the most profitable investment projects and minimize the risks of loss of funds;
5. If you know, you can safely open an outsourcing company and advise aspiring entrepreneurs on these issues. The services of such specialists are often used by private individuals who cannot decide. Such consultations bring good additional profit to outsourcing companies;
6. Selection and personnel management in small business. This service is most relevant for large enterprises where there is a high staff turnover. Traditional methods of recruiting and assessing personnel are too time-consuming and cost-intensive, so many businessmen turn to recruiting agencies that use new personnel search techniques for help. The outsourcing company’s specialists will calculate the tax burden, select employees, and also provide useful tips, how to manage personnel to achieve high productivity. It should be noted that recruitment agencies are not responsible for the quality of work of employees.

Basic methods of personnel search:

• Placing recruitment advertisements in the media;
• Advertisements on the Internet;
• Cooperation with state employment centers;
• Searching for personnel at job fairs;
• Attracting specialists through employment centers at universities;
• Announcements in public transport;
• Targeted training in training centers;
• Advertising on external media (light displays, billboards, etc.).

Companies that order staff leasing services have the opportunity to significantly reduce the cost of maintaining their own employees. In some areas, budding entrepreneurs can work alone, but sometimes they need help. In this case, it is more profitable to enter into a contract for the rental of working personnel with an outsourcing company than to hire employees and pay them monthly wages.

Advantages and disadvantages of business

Let's look at the main advantages of outsourcing:

• Since a businessman outsources some of the secondary functions, he gets the opportunity to concentrate on solving the main problems in the enterprise’s activities. In addition, resources that were used to perform these functions are freed. They can be redistributed and used for business development;
• Most often, outsourcing services are much cheaper than maintaining qualified specialists on staff. Thanks to this, organizations can reduce costs without compromising the quality of services or goods;
• Access to new technologies;
• Possibility of occasional use of specialist services;
• Transfer of responsibility for performing certain functions.

Flaws:

• For large organizations, outsourcing certain functions is most often impractical, since in some cases this leads to the leakage of classified information, as well as a decrease in efficiency in resolving important issues. Loss of confidentiality can significantly reduce the competitiveness of a business and lead to bankruptcy;
• Psychological factor. Many entrepreneurs refuse to trust third-party specialists with internal information;
• Excessive enthusiasm for outsourcing can lead to complete dependence on external contractors.

Company registration

Before opening an outsourcing company and completing all the documents, you need to carefully analyze the market. Nowadays, accounting, legal support, marketing and IT are most often outsourced. When analyzing the market, pay special attention to the level of competition. If there are several operating in your region large companies to provide staff for rent, it is better to abandon this idea and choose another line of activity.

So, you have drawn up a business plan for an outsourcing company and are ready to get to work. The first thing you need to do is officially register your business. It is better to register an outsourcing company as an LLC. Of course, in this case you will not be able to receive any benefits when paying taxes, but this organizational and legal form allows you to enter into agreements with other organizations. In addition, you need to open a bank account, as well as register with an insurance and pension fund. Your own outsourcing company is the simplest and most affordable option for aspiring entrepreneurs who are looking for...

Recruitment

Experienced businessmen use modern methods recruiting personnel to work in an outsourcing company. This is a very important point that needs to be given special attention.

Typically, employees are required to meet the following requirements:

• Relevant education;
• Competence;
• Experience;
• Communication skills;
• Responsibility.

In your work you need to use the most effective methods personnel selection, since the reputation of your company and, accordingly, its profitability largely depends on this. For full-fledged work at the start, you will need about 10 qualified employees.

Before opening a recruitment agency, you need to study the basic tools for selecting employees. If you do not have experience in this area, hire an experienced specialist to help you understand this difficult matter.

The responsibilities of the recruiting manager include:

• Labor market research;
• Operational search for specialists;
• Development of new methods of personnel selection;
• Creation of an effective labor motivation system;
• Professional adaptation of new specialists;
• Personnel training;
• Advisory services;
• Preparation of reports.

Financial investments

An outsourcing company as a business is a profitable and quite promising business that does not require significant financial investments. To start, you will need 300–350 thousand rubles. This money will be spent on renting premises, paperwork, purchasing office equipment, advertising and employee salaries. If you don't have one starting capital, you can ask, or find investors who will finance your enterprise.

Initial investment:

• Office rent – ​​about 70 thousand rubles;
• Equipment – ​​about 100 thousand rubles;
• Consumables – 20 thousand rubles;
• Salary – 100 thousand rubles;
• Advertising – 20 thousand rubles.

Since workers are drawn from the contractor’s organization to conduct certain business processes, the corresponding departments of the company can be reduced;

Payroll reduction

Personnel hired from a recruitment agency are not registered with the staff, so they do not have to pay a salary. There is also no need to make social and tax contributions from the payroll;

Avoiding additional staffing costs

Tax optimization

Attracting freelance workers helps to reduce the number of officially registered employees. This allows you to maintain the status of a small enterprise and deduct a minimum share of profits in the form of taxes. Also, tax costs are reduced along with the payroll;

Preventing costs for inventory, work uniforms

By ordering labor services for employees, an enterprise can receive a complete team by signing the appropriate contract;

Reducing the costs of running a non-essential business process

If the contractor is entrusted with the management of a complex of non-core tasks, and not just the responsibility of personnel selection, then the costs of performing auxiliary functions are eliminated. The customer only periodically pays the outsourcer under the contract and is guaranteed to receive the desired result.